Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 762 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
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Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  762 reviews

Customer review rating 2.0/5

Stuart T. Business - Confirmed reviews ALL

Stayed with you regularly over the past 6 1/2 years. The rooms and corridors now look and feel tired, not enough sockets in the room for charging devices and non by the bedside. In the hot weather we've had this year, being unable to open windows fully and no air conditioning really limits the quality of a goods nights sleep. a fan, whilst welcome is too noisy to sleep whilst operating. I appreciate non of this is a quick fix.

Dear Guest, Thank you for your feedback and, most importantly, for choosing to stay with us regularly over the past six and a half years. We genuinely appreciate your continued loyalty. We completely understand your comments regarding the condition of the rooms and corridors, as well as the limited availability and positioning of electrical sockets. We recognise that the hotel is showing its age in certain areas and that modern guests understandably require more convenient charging points, particularly beside the bed. We are also very sorry that the temperature of the room affected your sleep. During periods of particularly warm weather, the lack of air conditioning and the restricted opening of the windows can make rooms uncomfortable. While fans are provided to help, we appreciate that the noise they produce is not ideal when trying to get a good night's sleep. As you rightly acknowledge, some of these matters require longer-term investment rather than a quick fix. Nevertheless, your comments are extremely valuable and will be shared with our senior management team as part of our ongoing discussions regarding future improvements to the hotel. Thank you again for your loyalty over so many years. We very much hope to continue welcoming you back and provide you with a more comfortable experience on future stays. Kind regards, Nina Djemal Guest Service Manager Mercure Maidstone Great Danes Hotel

Customer review rating 1.5/5

David W. Families - Confirmed reviews ALL

Did a job, very tired in much need of renovation.

Dear David W., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 2.0/5

Steven B. Families - Confirmed reviews ALL

We arrived at the hotel to discover a large boxing event was taking place. The hotel and grounds were incredibly busy. We used the hotel as a stop over for the eurotunnel so had to be up at 4am. The receptionist apologised saying we should have been told about this but that we were on the quiet side of the hotel. This made no difference as there were still people up and down the corridors, shouting, kids knocking on doors until gone 1.30 am. The room was incredibly hot and very basic for the cost. The room itself was clean but there were empty glasses outside the door and along the corridor there were trays still left from breakfast. The hotel itself was very dated and were we hugely disappointed with the stay. Will not be returning.

Dear Steven B., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 4.0/5

Jean P. D. Families - Confirmed reviews ALL

Good location but ageing place

Dear Jean P. D., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.5/5

Alison R. Friends - Confirmed reviews ALL

Pleasant staff, comfortable room

Dear Alison R., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Other web-users rate our hotel

  • 639 reviews 9.3/10 Location
  • 1,723 reviews 5/10 Room
  • 1,881 reviews 8.5/10 Service
  • 19 reviews 9/10 WiFi
  • 852 reviews 4.7/10 Comfort
  • 749 reviews 9/10 Breakfast
  • 724 reviews 5.2/10 Amenities
  • 652 reviews 4.7/10 Cleanliness

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