Mercure Maidstone Great Danes Hotel

Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 675 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

ALLSAFE approved hotel

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

Telephone +44 1622 528565

Fax +44 161 388 0915

  • HOLLINGBOURNE:  HOLLINGBOURNE

  • Maidstone Bus Station: 

  • By plane

    LONDON GATWICK At 71.62km / 44.5 miles

  • By boat

    PORTS TO FRANCE At 57.94km / 36 miles

  • By train

    HOLLINGBOURNE At 2.57km / 1.6 miles

  • By train

    MAIDSTONE EAST At 7.24km / 4.5 miles

GPS:51.258732, 0.616822

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

The Bar & Brasserie

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  675 reviews

TripAdvisor Rating  3.5/5  1,585 reviews

Room unbearably hot

Customer review rating 2.0/5

Kerry Solo - Confirmed reviews ALL

It was a hot day when I stayed but the room was absolutely unbearable. No air con and no fans in the room. It was impossible to get ready to go out in the room,sweating buckets. Even when I came back later the room was too hot to sleep in. I had a very uncomfortable night. I wouldn't stay here again for this reason. If you are not going to have air con in a hotel you need to provide fans in your rooms. Breakfast was lovely and bed was big and comfortable if the room had been cooler it would have been a nice stay.

Dear Kerry, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lissy Thornqvist General Manager

Customer review rating 3.5/5

E J. Families - Confirmed reviews ALL

Nice hotel, tired, really needs a refurb. Fantastic breakfast, have just stayed 7 weeks at the sofitel in Singapore… Your breakfast was 100% nicer…

Dear Eilish, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lissy Thornqvist General Manager

Well located just off motorway junction

Customer review rating 4.0/5

Dave B. Couples - Confirmed reviews ALL

Only stayed for 1 night. Had an evening meal and breakfast. Both were excellent.

Dear David, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lissy Thornqvist General Manager

Near motorway

Customer review rating 3.5/5

Alan S. Couples - Confirmed reviews ALL

Good But Rooma and Hotel vero tired

Dear Alan, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lissy Thornqvist General Manager

No AC, extremely hot rooms and no lift

Customer review rating 1.5/5

Hemal Families - Confirmed reviews ALL

The room we had was located on the 2nd floor and there are no lifts. As you walk higher up the stairs the temperature gets hotter. I was looking forward to entering a cool room, but there is no AC or even a fan in the room. There is no bathroom extractor either so the heat from the bathroom enters the room. The windows that we could open (2 of them) can only open about 10cm. We had a very uncomfortable sleep.

Dear Hemal, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lissy Thornqvist General Manager

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