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Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating 3.9/5 5,398 reviews

ALLSAFE approved hotel

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Mercure Maidstone Great Danes Hotel
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+ 26 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Boutiques/shopping Paying
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor tennis court
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine Paying
Business services
  • 14 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne
Nr Maidstone
ME17 1RE maidstone
united kingdom

Tel: +4401622528565

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • HOLLINGBOURNE :  HOLLINGBOURNE

  • Maidstone Bus Station : 

  • By plane

    LONDON GATWICK At 71.62km / 44.5 miles

  • By boat

    PORTS TO FRANCE At 57.94km / 36 miles

  • By train

    HOLLINGBOURNE At 2.57km / 1.6 miles

  • By train

    MAIDSTONE EAST At 7.24km / 4.5 miles

GPS :51.258732, 0.616822

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers.

Our restaurants and bars

The Bar & Brasserie

Type of cuisine: International

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar & Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

The Bar

Traditional & internationally inspired cuisine and selection of wines. Friendly & helpful service amongst individually styled surroundings which offer a relaxed atmosphere for an enjoyable dining experience.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 404

  • Maximum capacity: 650 people

  • Maximum banquet capacity: 360 people

Find out more

Our guest reviews for
Mercure Maidstone Great Danes Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,398 reviews

TripAdvisor Rating 3.5/5

1,538 reviews

We’ll located

Customer review rating 4.0/5

Trevor W. Couples - 17/09/2021 Confirmed reviews ALL

Good room but very average dining experience

Dear Trevor, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Enjoyable Stay

Customer review rating 4.0/5

Peter H. Families - 16/09/2021 Confirmed reviews ALL

The location just off the M20 at Maidstone was excellent. The staff were very helpful and accommodating.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Restaurant staff unhelpful

Customer review rating 2.5/5

Anonymous Business - 16/09/2021 Confirmed reviews ALL

Check in was fine, if a little slow. Room seemed clean but tired and in need to renovation. Restaurant staff unhelpful. Bar understaffed by helpful.

Dear Peter, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

It was in a convenient location for my trips nearby

Customer review rating 4.0/5

Bill W. Friends - 16/09/2021 Confirmed reviews ALL

Everything was very good however once we recover from Covid-19 and the cleaning can be regular. I appreciate this is out of your control

Dear Bill, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Not bad

Customer review rating 2.5/5

Ay-mee Couples - 16/09/2021 Confirmed reviews ALL

We had a meal in the restaurant the night before our wedding and we waited over 2 hours for our dinner and when we asked we got told “we only have 2 chefs we are short staffed” which I understand but it would of been nice to be told this so then if we didn’t want to wait that long we could of got a takeaway instead

Dear Amy, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager
Customer review rating 4.5/5

Wendy T. Couples - 15/09/2021 Confirmed reviews ALL

Lovely hotel & grounds. Very comfortable room.

Dear Wendy, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Good location friendly staff

Customer review rating 4.0/5

David M. Couples - 14/09/2021 Confirmed reviews ALL

Our overall experience was good however one downside was the booking included a free spa treatment however when I asked how to redeem this I was referred to the spa who advised they knew nothing about a free spa treatment so we didn’t get this. Rooms were very warm but fan was provided and window did open. Breakfast decent choice but food not very warm.

Dear David, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am so sorry that there was a break down in the communication concerning the spa package. I will personally look into this issue. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Easy to get to, lovely location

Customer review rating 4.0/5

Carol Couples - 14/09/2021 Confirmed reviews ALL

Enjoyable

Dear Carol, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Average Stay

Customer review rating 3.0/5

Emily B. Families - 14/09/2021 Confirmed reviews ALL

The team and service were fantastic, couldn't have been more helpful and friendly. The hotel itself is very outdated, the room was exceptionally hot without air-conditioning and the basic desk fan didn't quite do the job at cooling the room down. We had several woodlice roaming around our bedroom over the 4 days we stayed which wasn't pleasant, and there were cobwebs with live spiders in the stairwell and near the lifts which just felt dirty. The food was great in the bar and restaurant. Overall, the service and food were good but the cleanliness and comfort of the hotel was poor.

Dear Emily, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Great location, great stay

Customer review rating 4.5/5

Claire M. Families - 14/09/2021 Confirmed reviews ALL

Stayed with you overnight following a trip to Leeds Castle. You're perfectly based and the grounds of the hotel are lovely. Rooms were adjoining which was really great for family of 5.

Dear Claire, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Good location - poor restaurant service

Customer review rating 2.0/5

David B. Couples - 14/09/2021 Confirmed reviews ALL

Room good and clean, but query whether there should be mattress covers. Breakfast was good. Restaurant was extremely poor. We waited for 1 hour and at no time were we attended to. Adjacent diners confirmed to us that they also had to wait considerably time and the food served was poor. We decided to leave without any food and made a complaint at the front desk. The manager on duty did apologize and discounted our night stay which we accepted. Two other guests were also making complaints at the same time, one very similar to us, another with no hot water in the bedroom, which we didn't experience.

Dear David, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Stay satisfactory

Customer review rating 3.5/5

Claire Couples - 14/09/2021 Confirmed reviews ALL

Comfortable bed and food reasonable but hotel looks very tired. Coat of paint in rooms/corridors would make a big difference. Room quite small & extremely hot. Would benefit from air conditioning or a fan.

Dear Claire, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Friendly staff

Customer review rating 3.5/5

F B. Business - 13/09/2021 Confirmed reviews ALL

The staff were all incredibly helpful and friendly which is so lovely.

Dear Fiona, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Tired hotel but lovely staff

Customer review rating 3.0/5

Anonymous Business - 13/09/2021 Confirmed reviews ALL

We stayed for an event. The rooms are very tired, were boiling hot and they only gave us one towel for a twin room! Staff were very helpful just very under resourced

Dear Erica, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. However, I was happy to read that you thought that our staff were helpful. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Humid room but good breakfast.

Customer review rating 3.0/5

Andrew S. Families - 13/09/2021 Confirmed reviews ALL

Hotel is very dated, first time in ages I’ve seen single glazing! No air con in room, which was unfortunate given it was a hot day. Also, having to go down steps from reception to use the lift is a stupid design, especially when you have large suitcases to lug! The breakfast buffet was generally tasty though, apart from the fried bread which tasted like it had soot in it.

Dear Andrew, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

Room too hot

Customer review rating 2.5/5

Anonymous Families - 13/09/2021 Confirmed reviews ALL

Room too hot, no water available

Dear Lynda, Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Di Cara General Manager

well located

Customer review rating 3.5/5

Thomas B. Friends - 13/09/2021 Confirmed reviews ALL

we had a good stay . a little bit disorganised over covid restrictions for guests but that is acceptable in circumstances

Dear Tom, We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. Thank you for stating your concerns regarding our covid restriction policy. I will try and revise the correct standards with our teams. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Looked after, Very helpful staff

Customer review rating 4.0/5

R E. F. Couples - 13/09/2021 Confirmed reviews ALL

Appreciated being allocated our favourite room. Felt a bit exposed with net curtain missing, hopefully it will be returned by our next stay. Meals very good, but need more choice of NON SPICY meals on menu.

Dear Mr F., We very much appreciate your comments regarding your stay at the Mercure Maidstone Great Danes Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominic Di Cara General Manager

Could be oh so much more

TripAdvisor rating 2.0/5

Steve H 06/09/2021 TripAdvisor review

Was trying to get away for a relaxing night whilst in between travelling visiting Leeds Castle. Unfortunately leisure facilities were not up to standard to be used as informed that changing rooms were to be shared by males and females. Large area of the hotel being used as a court facility so some no go areas. None of this was drawn to our attention at time of booking and or on checking in! To top it all, went to bed late (2am) with the intention of getting a good 8 hours, getting up at 10am and checking out by 11am. GREATER PLANS and all that were destroyed when a WINDOW CLEANER decided to start washing the rooms windows just after 8am! NOT HAPPY! Reported to reception and was advised manager would be made aware, FURTHER DISAPPOINTMENT as nothing heard off manager, NOT GOOD ENOUGH!

Exceeded expectations all-round.

TripAdvisor rating 5.0/5

AlwaysNearWalls 31/08/2021 TripAdvisor review

We booked this hotel for an overnight close to the Channel Tunnel. I chose it primarily for its location and being part of the Accor chain which I trust. However, we were really pleasantly surprised. The rate and location were both excellent as we knew, but the pleasant surprise came from the grounds, the hotel itself, the food and the staff all of which exceeded expectations. Some guests were a bit noisy through the night, but it was a wedding party on a Friday night, so not totally unreasonable and it didn't go on too late. I would happily stay here again when travelling through the tunnel and have no hesitation recommending it.

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