Mercure Maidstone Great Danes Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 740 reviews

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Mercure Maidstone Great Danes Hotel - Image 1
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Mercure Maidstone Great Danes Hotel - Image 3
Mercure Maidstone Great Danes Hotel - Image 4
Hollingbourne, Nr Maidstone, ME17 1RE MAIDSTONE, United Kingdom

Description

Hotel extras

  • Onsite car parking, subject to availability

  • 30 minutes by car to Bluewater shopping centre

  • In-house bar & restaurant serving British classics

  • 26 acres of private landscaped gardens

  • Feel Good Health Club with gym, sauna and pool

Our accommodation(s)

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Hotel location

Mercure Maidstone Great Danes Hotel

Hollingbourne, Nr Maidstone
ME17 1RE MAIDSTONE
United Kingdom

GPS:51.258732, 0.616822

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BAR AND BRASSERIE

Come and sample traditional British and internationally inspired cuisine and a selection of fine wines to compliment your meal at The Bar and Brasserie. Enjoy a relaxed atmosphere whether you are sat in the bar area, or at your table.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  740 reviews

Customer review rating 0.5/5

Giorgio C. Couples - Confirmed reviews ALL

Room exposed to the sun and no aircon, it was 45 degrees inside the room

Dear Giorgio C., Thank you for taking the time to tell us about your experience at the Mercure Maidstone Great Danes Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Customer review rating 3.5/5

Michelle R. Friends - Confirmed reviews ALL

Room ok. Fans provided but room note - floor baking so presume it’s some kind of pipes or heating - not great during a heatwave. Windows only open a few inches.

Dear Michelle, Thank you for taking the time to share your feedback. We are pleased to hear that you found the room satisfactory and that the fans provided offered some assistance. We're sorry that the room was uncomfortably warm during your stay, particularly during the recent heatwave. We understand how this would have affected your comfort. While our windows have restricted openings for safety reasons, we appreciate your comments regarding the room temperature and will ensure your feedback is shared with the relevant team for review. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind regards, Poppy Guest Service Supervisor

Customer review rating 1.5/5

Sara R. Friends - Confirmed reviews ALL

The hotel is extremely tired and in desperate need of refurbishment. There is no air conditioning in the room. Our view was awful overlooking the flat roofs the tower that has lumps of the exterior missing and the rubbish area. The swimming pool is also well overdue a makeover and the chlorine was extremely strong making swimming uncomfortable.

Dear Sara, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. We appreciate your comments regarding the condition of the hotel, your room view, and the swimming pool. We understand your disappointment, and we are sorry that these aspects impacted your experience. We are also sorry that the lack of air conditioning and the recent warm weather made your room uncomfortable. Your feedback is important to us and has been shared with the relevant teams as we continually review areas where improvements can be made. We hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future. Kind regards, Poppy Guest Service Supervisor

Customer review rating 3.5/5

Paul H. Friends - Confirmed reviews ALL

Staff are very friendly and helpful. The food is wonderful and would go back just sample the food again. The Hotel is in a great location but the internal fabric of the building and rooms and fitting are in need of a serious refurbishment. No A/C in the rooms and the bathroom is dated.

Dear Paul, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our friendly and helpful team, our food, and our central location. It is especially wonderful to know you'd return just to sample the food again! We also appreciate your honest comments regarding the condition of our rooms and facilities. We understand that some areas would benefit from refurbishment, and your feedback is invaluable as we continue to plan future improvements. We hope to have the opportunity to welcome you back again and provide you with an even better experience. Kind regards, Poppy Guest Service Supervisor

Customer review rating 3.0/5

Michael B. Families - Confirmed reviews ALL

All other experiences were very good

Other web-users rate our hotel

  • 627 reviews 9.4/10 Location
  • 1,671 reviews 5/10 Room
  • 1,863 reviews 8.5/10 Service
  • 20 reviews 9/10 WiFi
  • 820 reviews 4.8/10 Comfort
  • 760 reviews 6.3/10 Food
  • 737 reviews 8.9/10 Breakfast
  • 688 reviews 5.4/10 Amenities

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