Mercure Burton upon Trent Newton Park Hotel

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Mercure Burton upon Trent Newton Park Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 3.7/5 267 comentários

Hotel ALLSAFE. Aprovado

Mercure Burton upon Trent Newton Park Hotel
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Descrição

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 18th century Italianate-style manor house

  • Within 30 minutes of Alton Towers theme park

  • Eight fully-equipped meeting rooms for 120 guests

  • Eight acres of stunning landscaped gardens

Nossas acomodações

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Windows from most of our rooms open onto views of the hotel's landscaped gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and sl ippers.

Localização do hotel

Mercure Burton upon Trent Newton Park Hotel

Newton Solney
DE15 0SS DERBYSHIRE
United Kingdom

Fax: +44 161 388 0915

  • De avião

    EAST MIDLAND A 20,92 km / 13 milhas

  • De trem

    BURTON UPON TRENT A 5,63 km / 3,5 milhas

GPS:52.825704, -1.58834

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

FOLLY RESTAURANT

Choose from a diverse collection of mouth watering dishes prepared using fresh ingredients and locally sourced produce.Choose from our selection of fine wines, from Australia to Italy. Indulge in one of our delicious desserts.

Avaliações dos nossos hóspedes para
Mercure Burton upon Trent Newton Park Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  3.7/5  267 comentários

Classificação no TripAdvisor  3.5/5  622 comentários

Pleasant stay in the Trent Valley

Classificação TripAdvisor 4.0/5

agbird Avaliação certificada TripAdvisor

We have stayed here at Newton Solney before. We had two good nights sleep, it was very comfortable. To be fair the Hotel itself is looking a little tired. The food was not brilliant, but the Staff were very friendly, kind and helpful. On the whole we enjoyed our stay at the Newton Park Hotel.

Dear agbird Thank you for your lovely feedback. Pleasure to know that you had a lovely stay at our hotel. best wishes

Village located, spacious, friendly, need for refurbishment adds to the charm

Classificação TripAdvisor 4.0/5

LeClubMember99 Avaliação certificada TripAdvisor

I have stayed here annually for decades, primarily because the precise location suits my purposes. The hotel, particularly the exterior including the gardens, is in need of refurbishment, but they ae dependant on whatever income they can get from events such as weddings, and from accommodation. The staff are friendly and helpful, the hotel is airy and spacious, the cooked breakfast is one of the best I have had in my worldwide travels. Choose the Garden View rooms as they have recently been fully refurbished. The staff coped well in the context of Covid, my only comment is that serving utensils for cereals, juices etc. were shared - and no guest or staff wore masks . One thing they abandoned a few years ago is the choice of kippers for breakfast - please bring them back!

Dear LeClubMember99 Thank you for your review. Always a pleasure to read that you have enjoyed your stay and I hope the same for many years to come. best wishes

A most enjoyable stay

Classificação TripAdvisor 4.0/5

J7605CSmarks Avaliação certificada TripAdvisor

I really enjoyed my one-night stay at this hotel which has a lot of characer. In fairness, the place would benefit from some investment but it was a lovely location right next to the village of Willington set in lovely countryside. The Hotel has a lovely garden at the rear and it was great to walk around there on a sunny day with a glass of wine.There are lots of period features including wood-panelling and some of the grandeur of the past. The food was excellent at both dinner and breakfast - and there was plenty of it! The reception team was very friendly and helpful - Toby and newly-recruited Kristina(sp?) really took care of me. Mark and Jose on the bar were brilliant as were the other members of the catering team.

Dear Mark S Thank you for your lovely review. Really pleased to say that our team made your stay a great one. We look forward to welcoming you in the near future. with kind regards

Needs a refurb

Classificação TripAdvisor 4.0/5

TonyR1726 Família - Avaliação certificada TripAdvisor

Overall, we enjoyed our stay (and have been here before). Excellent location. We had a good room, and the facilities were generally good. We like it, and will almost certainly come again. Negative points were - restaurant was closed on the Friday evening we arrived, it's in desperate need of a refurb - worn stair carpets, faded ceilings and so on. And we had to carry cases up three flights of stairs to our room - no lift or porterage. But good value at the price.

Not what you expect from a 4 star hotel!!

Classificação TripAdvisor 1.0/5

Vacation17779520545 Negócios - Avaliação certificada TripAdvisor

On arrival, I was greeted at reception by a member of staff who was standing in for his colleague and confirmed he would need to get someone to check me in. The receptionist arrived and check in was painless. I have booked an upgraded room. I was allocated room 110 and was directed to the first floor via the stairs. The carpet was threadbare on the nosing of the stair and was well past its lifespan. The corridors are tired and the carpet has also seen better days. The room itself was disgusting the grey doors are damaged and scratched, the room was freezing, the sofa in the room was stained with all sorts and this was supposed to be a upgraded room. I returned to reception and raised my concerns, I was then allocated room 109 which was better. The check out in the morning was painless and all staff very pleasant. I ordered room service which was prompt and the food really nice so no complaints there. I have stayed in many hotels and this is by far the worst hotel by way of condition I have stayed in.The hotel is tired and requires upgrade in the main areas as well as the rooms, no idea how it is a 4 star hotel.

Dear Vacation 17779520545 Thank you for your comments they are very much appreciated. I have taken on board the points you have raised. Kind regards Wilma

Smallest room in the house

Classificação TripAdvisor 1.0/5

jharris958 Negócios - Avaliação certificada TripAdvisor

I have never stayed in such a poorly designed and laid out room. The room was so small that it was not possible to sit at the desk because the bed was in the way, the bedside table blocked the bathroom door and worst of all the toilet was so close to the bath that it was not possible to use it if you were over 5 feet tall. Worst of all is that the reception staff did not care enough to enquire how may stay was and subsequent feedback to the hotel management was responded to with a standard email about "high quality" and an acknowledgement that they know what I mean about the room!

good morning Mr. Harris, Thank you for posting your thoughts on the hotel. As I explained to you direct and via our Accor team, that I genuinely do appreciate your comments and we do take them on board- however the rooms in the hotel are not all of the same size and dimensions, this is mainly due to the age of the building and layout. Once again please do accept my apologies and I do hope you take my offer as previously sent to you. kind regards Wilma

Short stay at Newton Park Mercure Hotel

Classificação TripAdvisor 5.0/5

r88sox Couples - Avaliação certificada TripAdvisor

Great stay at this hotel. Staff are excellent, room was very comfortable and dinner / breakfast was most enjoyable. Good selection of beverages at the bar. This hotel is well placed but distant enough from Burton town to have a country feel in its surroundings.

Dear r88sox, Thank you so very much for your lovely review. It is very much appreciate. Kind regards Wilma

Pleasant

Classificação TripAdvisor 4.0/5

hannos4 Couples - Avaliação certificada TripAdvisor

The booking in experience was poor. We had to tell the receptionist at least three times what our surname was as she couldn’t seem to remember She didn’t seem very happy that we were booking in. I am a member of Accor and this was not a very good experience. Usually a free drink is offered and wifi explained, we got none of that. I wouldn’t stay there again unless the staff picked up their game and were more welcoming

Dear hannos4 Thank you for your comments they are very much appreciated. I can assure you that my team are always happy to welcome guests to the Hotel. However if you would like to discuss your arrival experience with me I would be very happy to have that conversation. kind regards Wilma

Lovely place, food, drink & staff

Classificação TripAdvisor 5.0/5

Go35172468469 Couples - Avaliação certificada TripAdvisor

Stayed for a 2 night break bed and breakfast with an evening meal. Cracking deal! Lovely place to stay, plenty of drink choice, lovely breakfast - again plenty of choice. Staff friendly and helpful - always willing to assist. Evening meal spot on. Overall couldn't have asked for more. Lovely local pub 5 minutes walk away too. Only down side was the shutting/slamming of bedroom doors by other guests late at night/early morning - have informed them of this in a review and received a response to say they'll look at a way of improving this - very thoughtful I thought of them to respond.

Dear Go.35172468469 Thank you for taking the time to write about your experience. I really appreciate when guests do this. I hope to see you back in the hotel in the very near future. kind regards Wilma

Lovely location but needs alot of TLC

Classificação TripAdvisor 4.0/5

Graham C Couples - Avaliação certificada TripAdvisor

Signs to rooms do not include Room 121 after you leave the lobby - very confusing! Room 121 is apparently used as the Bridal dressing room which is fine but there is only one old chair in the entire main room. Décor is at best shabby. The small annex room has a sofa and a huge mirror so totally useless for normal guests. No robes or slippers available even though it is a so called privilege room - reception found 1 pair of slippers only after enquiring. Gardens desperately need some serious weeding and flower bed work doing. Lovely helpful Staff made up for a lot of the shortfalls.

Dear Graham C Thank you for taking the time to write about your experience at the Hotel. Your comments are very much appreciated. I am delighted my team made up for the shortfalls you experienced. Kind regards Wilma

This is a very pleasant venue

Classificação TripAdvisor 4.0/5

Julia J Negócios - Avaliação certificada TripAdvisor

The outstanding feature of this Hotel is the food, Bar menu has a good mix of items, they arrive quickly and hot. Breakfast, some Hotels in the group could take a leaf out of the standard of Breakfast here, well cooked good choice and hot. The Bar and staff in general are helpful and friendly

Dear Julia J, Thank you for your very kind comments, they are very much appreciated. Thank you Wilma

Service

Classificação TripAdvisor 4.0/5

IanM5379 Negócios - Avaliação certificada TripAdvisor

Welcome at reception was very friendly and welcomingBar service was initially good but later average Breakfast service was less than good I arrived late and was happy to receive a sandwich I preordered

Dear IanM5379 Thank you for your review. We do enjoy receiving reviews from our guests that we can learn from. I have certainly taken on board your comments regarding service and I will most definately act upon them. Hopefully we will see you back in the hotel in the very near future. kind regards Wilma

Just what we wanted

Classificação TripAdvisor 4.0/5

188mrg Couples - Avaliação certificada TripAdvisor

Stayed overnight to break up a trip. This fitted the bill perfectly. We had booked full board, and it was excellent value for what we paid. The room was up a flight of stairs but a good size with a decent bed. Dinner was very relaxed nothing was rushed and was well cooked. The staff were friendly and helpful. Breakfast was quiet and unusual for these days cooked to order again the staff were friendly and attentive. Overall the hotel looks a bit tired and wouldn't suit if you were looking for a lively stay but it suited us down to the ground.

Dear 188mrg Thank you very much for your comments regarding your stay with us. I look forward to welcoming you back to the hotel in the very near future. kind regards Wilma

Amazing

Classificação TripAdvisor 5.0/5

Jill4499 Couples - Avaliação certificada TripAdvisor

This hotel exceeded my expectations. From the great reception staff to the beautiful room we stayed in, l cannot speak highly enough of this hotel. Thank you to the reception staff for giving us such a marvelous room.The bed was very comfortable. The history and grandure of this hotel outstanding. The location was incredible. Once again thank you for an incredible stay, l would HIGHLY reccommend this hotel.

Dear Jill4499 Thank you for taking the time to write about your experience. It is always such a boost when guests leave positive feedback. I look forward to welcoming you back to the hotel in the very near future. Kind regards Wilma

Bring back the kippers!

Classificação TripAdvisor 4.0/5

LeClubMember99 Solo travel - Avaliação certificada TripAdvisor

I have stayed here once a year for numerous years including well before it acquired the Mercure brand, primarily because it's precise location in Newton Solney suits my requirements. A pleasant hotel in a village location and for variety there are quality restaurants in nearby Repton and Willington. The building and some of the decor are somewhat tired (which in fact adds to the hotel's character), but the rooms are clean and well maintained and mostly of a good size, and many of the staff are friendly and welcoming. Popular for wedding receptions and other events which can just occasionally intrude on other guests, although not on this visit. Years ago breakfast offered waitress service and the menu included kippers. Now the kippers are gone and most days it's an 'acceptable' fairly standard fully self-service hotel buffet, although when it's quiet, as on my final morning, it suits them to cook to order in which event the food is piping hot and cooked to perfection.

Dear LeClubMember99 Thank you for your comments. Sadly when the hotel is very very busy, we cannot do the breakfast plated as our guests want it immediately. However if you would prefer to order from the kitchen that is absolutely no problem at all I have to say you are not the first to mention Kippers - so we are looking are bringing them back onto our breakfast menu in the very near future. Hope to see you again soon. Kind regards Wilma

Not bad at all

Classificação TripAdvisor 4.0/5

Helen B Família - Avaliação certificada TripAdvisor

We stayed here for our sons wedding and I must say we were impressed with the hotel. The setting is lovely, perfect for wedding photos, the welcome was lovely and our room comfortable . All in all, a very good experience.

Dear Helen B Thank you for your kind comments regarding you stay with us. I am so glad you enjoyed the special day of the wedding. Kind regards Wilma

40th Birthday Party

Classificação TripAdvisor 3.0/5

Jacqui P Friends getaway - Avaliação certificada TripAdvisor

On arrival we thought that the hotel building looked tired and in much need of renovation - dirty stone work and rotting wooden window frames. The grounds were also in much need of a gardener. Drinks were priced above average, especially if you want a bottle of wine. The best part of the stay was the food, both at the party and in the dining room.

Dear Jacqui P, Thank you for your comments regarding your stay with us. I can assure you that the items you mentioned are part of a capital expenditure programme to be repaired. With regards to our gardens, we do have a garden who tends to the gardens, however the rain etc we have had recently have made his job more difficult, but I can assure our gardens are well looked after. Thank you for your comments regarding the food they are much appreciated. Kind regards Wilma

Mercure Hotel Burton

Classificação TripAdvisor 5.0/5

Makarand K Negócios - Avaliação certificada TripAdvisor

Excellent hotel and Friendly people. Excellent service and its value for money. I have slept well. Cleanliness was spot on. I like the location which quite and calm. Room was neat and clean.So I will book again for my next trip.

Dear Makarand K, Thank you so very much for your kind review. I have to say our beds are super comfy. I look forward to welcoming you back to the hotel in the very near future. kind regards Wilma

Average

Classificação TripAdvisor 3.0/5

190usmanr Negócios - Avaliação certificada TripAdvisor

The rooms are quite old and definitely in need of a refurb. Car park is fine. The breakfast is standard quality. I felt the hotel was quite traditional and could be better by being modernised. I booked it as a Accor member but I would look for something more modern next time.

Dear Usman R Thank you for your review on the hotel. I have read your comments with great interest. The hotel is a grade 2 listed building - so it will never be modern. The furnishing inside are inkeeping with the style of the building and again would never be modern. You obviously prefer the newer hotels. It was a pleasure to have you with us. Wilma

Excellent

Classificação TripAdvisor 5.0/5

John T Couples - Avaliação certificada TripAdvisor

The Newton Park Hotel is the most beautiful period property and grounds. It is furnished very sympathetically to the building's age. The staff were extremely courteous and helpful. We only experienced the breakfast but, in our opinion, it was more than adequate for all tastes. We would certainly use this hotel again when in the area, and would recommend - providing you are not looking for a 'modern block' property.

Dear John T Thank you so very much for your kind comments regarding your stay with us. What pleases me more is that my team made a positive impression on you. I look forward to welcoming you back to the Hotel in the very near future. Kind regards Wilma

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