Customer review rating 3.8/5 1,693 reviews
ALLSAFE approved hotel
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An ALLSAFE Clifton Environmental certified hotel
18th century Italianate-style manor house
Within 30 minutes of Alton Towers theme park
Eight fully-equipped meeting rooms for 120 guests
Eight acres of stunning landscaped gardens
Check-in from 15h00
Check out up to 11h00
DE15 0SS derbyshire
Contact email :
Check-in from 15h00
Check out up to 11h00
All bedrooms feature a flat-screen TV and complimentary high speed WiFi. Windows from most of our rooms open onto views of the hotel's landscaped gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and sl ippers.
Number of meeting rooms: 6
Maximum size: 114 m²
Maximum capacity: 120 people
Maximum banquet capacity: 120 people
100% genuine reviews from our guestsFind out more
Emma L. Couples - 23/03/2020 Confirmed reviews ALL
I booked a stay for your Mercure hotel in Burton on Trent. This was the first time both myself and my new partner had booked a night away together. As it was a special occasion I booked the Superior Double Room which included breakfast. As we arrived we went to our room and the room was not as advertised on your website, the room we were in appeared to be one of your privilege double rooms. The bathroom was not as advertised and there were no bath robes as described and no slippers. The bath panelling in the bathroom was hanging off and there were holes at each side exposing the floor boards. The toilet was so close to the bath you had to sit on it at an angle to even use it which was bad enough for me at 5ft4 but my partner is over 6ft so it was basically impossible. Myself and my partner booked into the hotel restaurant for an evening meal but whilst waiting decided to have a few drinks at the hotel bar. The bar stocked no diet drinks at all and only had full fat varieties which was very disappointing as I only drink diet. For our evening meal both myself and my partner ordered the steak from the menu. This was around £25 per person, When our meal arrived it was the most awful steak I have ever encountered. Neither myself or my partner could even cut into it due to the amount of fat and gristle on it. It was completely inedible. I spoke with the female member of staff who was very lovely and very apologetic and arranged for an alternative meal. Whilst waiting we ordered some red wine from the menu only to be told they had ran out of it. So we had to order a slightly more expensive one. Around an hour and 15 minutes later our replacement meal arrived which in fairness was very nice however after waiting nearly 2 hours to be fed I would have eat anything. Finally when myself and my partner went down for breakfast in the morning we were told that they had run out of sausage and black pudding. Again this wasn’t a big deal but seemed to be a cumulation of disappointing things during our stay. Overall I am deeply saddened by the whole experience and feel that there where so many things wrong with my stay. I am usually not one to ever complain but I feel that the hotel needs to improve its standards.
B. Couples - 23/03/2020 Confirmed reviews ALL
Great staff, only moan is breakfast, as we walked in restaurant we were told no vegi sausage, black pudding or mushrooms.
Colin L. Business - 19/03/2020 Confirmed reviews ALL
We was put in a twin room that the heating was full on and could not be switched off , we was given another room which was not much better , I would have thought because of the Coronavirus , our stay would have be treated in a far better way as it was almost empty , no offer of a reduced rate for breakfast or evening meal , the next evening we stayed at holiday the room's where air conditioned and breakfast included , and the price was much cheaper , the hotel seamed to be in the archives and should not be connected with the name of mercure , very disappointing.
A mixed bag
Joel B. Solo - 18/03/2020 Confirmed reviews ALL
I have stayed here a few times and am well aware that it is a hotel that needs a real bit of updating in many rooms and the upstairs communal areas. First night wasn't great but the second much better. The breakfast met my expectations.
Andrea L. Couples - 16/03/2020 Confirmed reviews ALL
Murder mystery was great with good food and great waiting staff.
Our most recent 20 reviews
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