Mercure Burton upon Trent Newton Park Hotel

Absolutely appalling, hotel does not answer the phone or questions of customers. Have called atleast 10 times to get through to someone but no one at the front desk!! Tried the reservation line and there also clueless!

The team eased me back into travel life coming out of pandemic. Comfortable room, tasty food and cosy bar experience with kind and thoughtful service and help by José and team made me very happy with my stay. I hope to be back soon.

Never got the chance to stay here - our booking over Christmas to visit family was cancelled with around a month until the big day. The explanation was: As I’m sure you’ll understand (how patronising) the impact of the Covid-19 pandemic on the hospitality industry has been significant and the hotel is having to prioritise long-term bookings to support their recovery. Well I am sure I understand that Mercure does not value our custom and has found a better offer. Supporting recovery is understandable but am I inclined to book with Mercure again or recommend them given their unreliability? Absolutely not. Shocking behaviour. Now we are saddled with finding another place when lots of places are booked out and we will have to pay through the nose. Mercure - you call yourself a professional chain? This would never happen with Hilton. If you are considering staying here, don’t. Take your custom elsewhere, otherwise you run the risk of being let down. Thanks Mercure for causing a great deal of stress ahead of the festive season, when instead we should be looking forward to celebrating with loved ones. It's not like we've waited two years for this or anything given travel restrictions (oh wait...yes it has been two years).

one night stay due to a family celebration in Burton on Trent. Competitive rates for both the family room and the double room, although we found twin beds and not a double in our room. Good value for money and ideal location on the edge of Burton

I am just emailing to report an appalling stay at Mercure Burton-on-Trent. Using an Activity Superstore voucher gifted to us by my Mum two years ago (pre-Covid), my boyfriend and I booked a 2-night break at Mercure Burton, which was a complete disaster. On checking in, we had to move rooms three times due to totally unacceptable cleanliness standards (especially in Covid times but disgusting regardless!), including dirty cups, unclean and mould-ridden bathroom, damp dripping down the walls, musty/urine smell, etc and were eventually shown a room where I could at least close my eyes without worrying about catching something but that still had serious cleanliness issues and a toilet you had to sit sideways on and that didn't flush. We only settled for this room as it was 10pm by this point and we had been refused a refund by a very frosty and unprofessional receptionist and didn't want to drive home so late. Unsurprisingly, we checked out a day early after a sleepless night in a dingy room and on complaining in the morning were told that the hotel was closing down the next day, a detail completely undisclosed to us prior to our stay. This explained the dire state of the hotel but I can't believe that the hotel was still taking bookings knowing this, putting our health at serious risk by allowing us to stay in a filthy hotel during a global pandemic that has killed millions of people - totally unacceptable, especially as a high-risk individual with severe asthma!! The guy on reception said he would be in touch with options on what he can offer us as compensation for our terrible experience but has yet to contact us and we need answers from someone and a refund/voucher for another hotel stay. Thank you in advance for any help you can offer in response to this unfortunate event.