Mercure Burton upon Trent Newton Park Hotel 4 stars

From check in to check out Nothing was too much trouble fir any member of staff! Excellent food, compliments to the chef n his staff

A lovely weekend with good friends at the murder mystery weekend - comfortable stay and good food and wine xxx

Although we enjoyed our stay, and the staff were lovely. The booking process through a 3rd party didn't make that pleasant to book in the first place. Completely understand that has nothing to do with the hotel, but just to make you aware. I expected a little more from the standard of the rooms after looking at the photos on trip adviser and the hotel website. Our room was still relatively clean, but just really outdated. There was wall paper peeling from the walls and the bathroom just seem really outdated, which at first appeared the make the room fell unclean.

Comfortable bed, 2nd floor room you had to wait half an hour before you can flush the toilet again, no drawers in the room, only had one bedside table, inconsistent breakfast (porridge and omelettes). Friendly and helpful staff trying to do their best in a tired Hotel

Food was lovely and the service was great

I stayed at the Mecure Burton Upon Trent for one night to attend a colleagues retirement function in Burton Upon Trent. It suited my needs fine as all I really needed was a bed for the night. The staff were all very helpful and polite and the bed was comfortable, all I needed really.

The toilet in the room that we had should he turned to the outside wall as you can not sit on it correctly

Nice setting, could be a great venue but as soon as we got inside the place felt as though it could fall down around us. Staff were great and lots of services but major tlc needed. Horrendous smell in the corridors and stairs needs addressing.

I loved the hotel itself, it was really well set out and I loved every moment of it, the dinner on the night and breakfast in the morning was absolutely lovely, hats off to the chef! The staff were also so caring and if it could be possible that this get’s read and passed on but Danielle, I believe her name was, that did some serving behind the lounge bar and checked us in to our rooms on arrival was perfect, she treat us really well and I couldn’t have wished for someone better to check us into our room and serve us on our night stay! I would love to thank her over email if possible!

Fawlty Towers but not funny!

Helpful and friendly staff. Room was as expected. Food, evening meal and breakfast was excellent. Some parts of the hotel are showing signs of wear and in need of refurbishment

Stayed for the first time, the murder mystery exsperence was great, meal and breakfast included ..all good with a nice room, present staff etc....

Hotel and staff were both good, due to the kitchen being flooded we were unable to have breakfast so can't comment on food

We arrived at 1.30pm the room was not ready but we knew this, we had a meal and drink in the bar, an hour or so later we asked if the room was ready which the receptionist said yes, when we go to the room the door was open and the room was not ready, dirty towels on the bathroom, we went down and told the reception, had another drink while we waited, a little while later the actual maid came and said the room was ready, the evening meal was nice. The room we were in was nice but noisy, there is a fire door outside and there was a lot of comings and goings all night as the staff had to put notes under the dots to let us know that the kitchen was flooded and therefore no breakfast. It was a bit of a disaster to be honest, we were refunded for the breakfast but in the circumstances it should have been more as a good Will gesture. I await your response. Julie L.

I really enjoyed my stay. Staff were very friendly on arrival. Room nice and tidy. breakfast I had served was delicious. Great location. Would really recommend it to anyone