Mercure Burton upon Trent Newton Park Hotel 4 stars

Very hot but outside staff control. Can’t fault the staff however in anyway, great to stay in a hotel were the staff care

We booked a one night stay to combine with our visit to the National Arboretum. By pure chance we shared the Hotel with the D Day Veterans Reunion and it made a memorable stay into something very very special

The rooms need upgrading, look tired. From the outside it looks a grand hotel but the hotel rooms don’t match your expectations. Breakfast was nice Early morning fire alarm was not welcome especially when I was bitten & been ill all week because of it and my foot/ankle is still not right.

We came and Altho the building is beautiful with lots of history we was in room 202 and it’s was ran down there wa sticky marks all over the walls which could have been cleaned and then in the shower red marks all over the ceiling it looked as tho some one threw ketchup up, the desk staff went to clean it but informed us there was no more rooms available, walking up out room we went past several large cobwebs with dead flys in needless to say we did not eat here we came as a get away for my husband and I the first time 4 years with out the children after an crazy year of losing people him in the military and myself owning my own business as much as the building is beautiful the inside was not

I’ve never been this hot in my life! No air con, not well ventilated, lack of plug sockets in a family room. Staff were super helpful and friendly. Garden is very pretty but slabs need looking at as a little dangerous.

I booked a privilege room- 101- the windows would not remain open- I was tolls it was a safety feature but the temperature was 30 degrees- no fans were available. The paint was peeling, the carpet old, the bathroom was tiny. No robe or slippers or nespresso machine as advertised in a privilege room. The room needs re painting and the bathroom needs upgrading- poky, Small and dark. The staircases and communal areas are dark and look tired and old. The only reason I remained was the location near Repton school. Overall I was very unimpressed with the hotel

Definitely not a 4☆ as adverised. More like 2☆ Very neglected beautiful building. Such a shame. Did not use restaurant as felt overpriced. Our bedding was clean, room very dated. The overall cleanliness of hotel was very poor. No aircon and very small fan in room. Never again.

Well first room had no bath, and should have ( wife requires it). Second room had bath but no, seriously no, hot water flow so impossible to fill. Third room ok, bath worked, but both bath and shower very inaccessible for elderly. Bed was not made on day two. All carpets threadbare, towels left on narrow stairs, lift not working, gardens an absolute mess. Minimal staff, but they were pleasant and helpful. This is far from the claimed 4 star. Pretty terrible, but nice area.

Two nights around a family wedding. All staff very friendly and helpful. Neither of us particularly large people, we found the access to both shower and wc rather awkward .but the view from the window was a delight. Entrance hall and stairs and dining room have lovely old features.

The staff were very attentive but the rooms need an update. No air conditioning in the rooms, bathroom decor were from the 80’s with a poor shower and rust marks in the bath.

We stayed for three night mini break and thoroughly enjoyed ourselves. The hotel served our needs well, a comfortable room (air conditioning would have been good), pleasant and helpful staff, a decent breakfast, well located for sightseeing in the area and a pub just down the road if you like a pint of Burton beer.

Friendly and helpful staff. Very clean, comfortable and beautifully decorated room with all requirements. Shower entry tricky!

Had a voucher for a dog friendly stay. Room was a bit dated but spacious, clean and comfortable. Staff were all nice. We weren’t able to bring our dog into the breakfast room but she could sit in the bar area with us instead. Breakfast time was very busy but the staff were working really hard so we were still served quickly.

Overall, we enjoyed our stay (and have been here before). Excellent location. We had a good room, and the facilities were generally good. We like it, and will almost certainly come again. Negative points were - restaurant was closed on the Friday evening we arrived, it's in desperate need of a refurb - worn stair carpets, faded ceilings and so on. And we had to carry cases up three flights of stairs to our room - no lift or porterage. But good value at the price.

On arrival, I was greeted at reception by a member of staff who was standing in for his colleague and confirmed he would need to get someone to check me in. The receptionist arrived and check in was painless. I have booked an upgraded room. I was allocated room 110 and was directed to the first floor via the stairs. The carpet was threadbare on the nosing of the stair and was well past its lifespan. The corridors are tired and the carpet has also seen better days. The room itself was disgusting the grey doors are damaged and scratched, the room was freezing, the sofa in the room was stained with all sorts and this was supposed to be a upgraded room. I returned to reception and raised my concerns, I was then allocated room 109 which was better. The check out in the morning was painless and all staff very pleasant. I ordered room service which was prompt and the food really nice so no complaints there. I have stayed in many hotels and this is by far the worst hotel by way of condition I have stayed in.The hotel is tired and requires upgrade in the main areas as well as the rooms, no idea how it is a 4 star hotel.