Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 615 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  615 reviews

TripAdvisor Rating  3.4/5  737 reviews

Great Views and Location — A Bit Worn, But Good Value

TripAdvisor rating 3.0/5

TamsynOnTheGo TripAdvisor review

We stayed at the Mercure Inverness during our time in the Highlands. The location couldn’t be more convenient — right in the heart of town with easy access to everything. Depending on your room, you’ll either enjoy views of Church Street or the River Ness, both of which were lovely. That said, the hotel does feel a bit old and worn in places. The hallways, in particular, had a slightly eerie vibe. However, the room itself was comfortable, the staff was friendly, and overall, it was a good value for the price. A solid choice if you’re looking for location and convenience.

Old and outdated. But in a great location.

TripAdvisor rating 3.0/5

Brazil_8 Couples - TripAdvisor review

The Good: Excellent location—right in the heart of the lively downtown area and just on the river Ness . Great onsite parking. The breakfast was also a highlight: fresh, well-prepared, and satisfying. The Bad: The hotel is clearly showing its age. The building, reception area, and decor all feel dated, with worn carpets, old wallpaper, and a generally tired appearance. Surprisingly, there were no accessible outlets in the room to charge electronic devices. The bathroom was also extremely small and cramped.

Customer review rating 2.0/5

William W. Couples - Confirmed reviews ALL

The staff were helpful. The bed was comfortable. The room was lacking in toiletries and the hotel itself unattractive.

Customer review rating 2.0/5

Philip M. Couples - Confirmed reviews ALL

Room was very basic. No aircon, no phone (despite room info saying to call reception for anything). WhatsApp facility was used, but NO FEEDBACK - message not even read. Charge for parking was ridiculous - especially in light of the cost of the room. Breakfast was good. Evening meal was 'ok'. Overall, pretty disappointed with the Mercure Inverness, especially as have stayed at other Accor hotels that were far better. Won't be coming back here!!

Dear Philip Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

Customer review rating 2.0/5

Astrid A. H. Solo - Confirmed reviews ALL

It wasn't clean: there were used tissues under the desk near the rubbish bin, for example.

Dear Astrid Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver a. exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

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Other web-users rate our hotel

  • 994 reviews 8.8/10 Location
  • 1,377 reviews 5.8/10 Room
  • 1,462 reviews 8.5/10 Service
  • 31 reviews 1.3/10 WiFi
  • 714 reviews 3.6/10 Comfort
  • 688 reviews 8.5/10 Food
  • 604 reviews 8.7/10 Breakfast
  • 432 reviews 6.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.