Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 609 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
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Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  609 reviews

TripAdvisor Rating  3.4/5  732 reviews

Perfect

TripAdvisor rating 5.0/5

Jacqueline m TripAdvisor review

The mercure Inverness is in the prime spot, right in the centre of the city, giving lots of options to explore the beautiful place! Sylvia who served me was excellent, she was attentive, efficient and was very polite and helpful. Great food and lovely staff!

Dear Guest Thank you so much for your lovely review, Sylvia will be delighted to read this review. We hope to welcome you back to the hotel again very soon.

Customer review rating 1.5/5

Christopher D. Couples - Confirmed reviews ALL

Totally dissatisfied with the customer service and handling of parking The staff with the exception of Mr Avinash have no idea how to treat elite Diamond members of Accor There was no email explaining the fact that the parking was situated on a totally different street The parking was badly managed with many cars always double parked and tour buses blocking the legitimately parked cars When I complained about the facilities… I was told by a customer service staff this was only a ‘three star hotel’ as if that was a good excuse for deficient customer service As I said earlier the only saving grace was Mr Avinash who was very helpful always. I would also complement the breakfast service which was very good But guest services overall needs improvement and majority of staff needs training in customer service

Dear Christopher Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Jason McLeod Operations Manager

No gym at this hotel.

TripAdvisor rating 3.0/5

cdnstravel2020 TripAdvisor review

Despite many online comments, this hotel HAS NO GYM. The gym was closed several years ago, online information has not yet caught up. (June 2025). We had an upgraded room, which was nice and had a king bed. The hotel has air conditioning, it did work, but the weather was plenty cool that we did not need it on. The issue with the air was we had a window that did not open for fresh air, but the window could not completely close either, so air whistling through it was somewhat annoying. We were on the river side, so based on other comments expect this helped with the quietness. It was not a large room, but welcome to the UK/Europe way of life. The breakfast was fabulous, as others have said. Meaghan at the front desk was great to deal with, very friendly and helpful.

Dear Guest Thank you for taking the time to leave us a review. I am so glad that our team in particular Megan on our front desk were able to assist you. You are correct our gym has been closed for a good few years now and we have informed all online travel agents of this, unfortunately some have not updated their websites. We hope to welcome you back to the Highlands again very soon and you had a safe trip home.

Ok but overpriced and not super clean

TripAdvisor rating 2.0/5

K18765 TripAdvisor review

At £640 for two nights it’s not great. Classic double room. Found hairs that are definitely not mine in the sink and on the bed. Desk doesn’t feel clean. No sockets by the bed. Heating is a manual radiator (I was trying to find the thermostat!) and bathroom has a towel rail which doesn’t switch on. Good location.

Dear Guest Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin

Customer review rating 5.0/5

Adam B. Solo - Confirmed reviews ALL

From start to finish, everything was perfect. Jo at reception is an asset to your establishment - she has the balance of friendliness and professionalism perfected! I was able to have an early check-in and my breakfast the next day was the best I'd had all week (and I'd stayed in three different hotels by that point).

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloe Deane, Front Office Manager.

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Other web-users rate our hotel

  • 996 reviews 8.9/10 Location
  • 1,379 reviews 5.9/10 Room
  • 1,458 reviews 8.5/10 Service
  • 38 reviews 1/10 WiFi
  • 716 reviews 3.7/10 Comfort
  • 689 reviews 8.5/10 Food
  • 601 reviews 8.7/10 Breakfast
  • 426 reviews 6.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.