Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 633 reviews

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Mercure Inverness Hotel - Image 1
Mercure Inverness Hotel - Image 2
Mercure Inverness Hotel - Image 3
Mercure Inverness Hotel - Image 4
Church Street, IV1 1QY INVERNESS, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Our accommodation(s)

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Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

GPS:57.478304, -4.226695

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  633 reviews

TripAdvisor Rating  3.4/5  725 reviews

Disappointing 60th Birthday stay

TripAdvisor rating 2.0/5

Lynfa D TripAdvisor review

This hotel was booked for a 60th birthday treat for myself and husband. I booked the Mercure as a reputable hotel chain with previously experienced good quality hotel stays. As a result we did not mind paying that little extra for quality compared to other hotels in the area. Unfortunately this hotel falls far from our previous experiences with the brand and has affected our confidence when making future bookings. I messaged the hotel prior to our stay explaining it was for a special birthday, I was told that I could organise a birthday package only to be then told that they did not offer any and I was misinformed. I was told that a complimentary upgrade may be given but it wasn’t. This was not a problem until we saw our room, we booked a double but actually had 2 singles with separate bedding therefore moved apart. This was apparently the only available room, reception said they had given us a special view but I had actually booked and paid for a river view so not special at all. The room itself was dated, had no usb sockets, peeling wallpaper, broken shelf, tea and coffee tray almost at floor level with a plug not close enough for the kettle. The sink in the bathroom was tiny therefore filling the kettle was impossible , it also did not empty properly over spilling when washing. The hotel corridors and stairwells resemble a block of flats rather than a luxury hotel but the reception and bar areas are OK. We stayed over a weekend and this proved to be a big mistake! The rooms have no air conditioning and are very warm, windows can be opened but the noise outside is horrendous until the early hours hence to restful sleep. We were glad to leave for our next stop which was Edinburgh where our hotel was beautiful and actually cost less. I have emailed the hotel and customer services since our return home and they have not even responded except for an automated response indicating it was received. Choose a different hotel to enjoy Inverness.

Sheer Craziness Outside. No Sleep, No Rest

TripAdvisor rating 2.0/5

NEBUsTravel Couples - TripAdvisor review

Where to start? Very nice staff here. Seriously, all were as helpful as can be. But the “goodness” ends there. Hotel is tired. Rooms and furniture are tired. Desk in room was sticky, couch worn. Literally served me a G&T in the bar with a dead fly in it (they made another). We were here on a Saturday night, and oh my God, the noise outside was terrible. No sleeping until 2:00am, due to drunken, yelling, rowdy crowds wandering the streets around the hotel. No AC, so had to have windows open on really warm night, but couldn’t leave open due to sheer craziness outside on the streets. If you’re 20-25 and into partying, this might be your place if you go to bed at 2:00am. If you’re a tourist like we were, and looking for a quiet hotel, DO NOT STAY HERE. There are better, quieter, newer, cleaner choices a short walk away.

LOVELY STAY AT THE MERCURE INVERNESS

TripAdvisor rating 5.0/5

Choochooch Business - TripAdvisor review

Absolutely lovely hotel in such a great place,stop over with work on the odd occasion,rooms are very nice and comfortable,bar area really nice and a great selection on the menu,staff are alway nice and helpful and nothing is ever to much trouble.would highly recommend a stay over if visiting the highlands.stayed a few times now,and always find JO on reception and LAUREN E and IIAN in the bar and also RUDNEY at breakfast,such a great staff and always friendly

Dear Guest, Thank you for the great review of our hotel, we are so happy that our team looked after you, we are very proud to have such attentive members of staff. We hope to welcome you back to the Highlands of Scotland again soon. Warm Regards

Unacceptable loudness and awful room.

TripAdvisor rating 1.0/5

Shannon B Couples - TripAdvisor review

Old, room so tiny could barely get our suitcases open. No fridge. The noise levels are unreal. Partying, racing cars, screaming, loud music. Unable to get any sleep whatsoever. Even with the windows closed it makes no difference. Railbookers will be hearing from me.

Dear Shannon Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service. Kind regards Fraser Peterkin

Customer review rating 5.0/5

Janet C. Friends - Confirmed reviews ALL

Very pleased with this hotel. Great breakfast buffet. Very nice restaurant. Staff were very nice.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Chloe Deane, Front Office Manager.

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Other web-users rate our hotel

  • 1,005 reviews 8.8/10 Location
  • 1,381 reviews 5.9/10 Room
  • 1,426 reviews 8.6/10 Service
  • 45 reviews 0.9/10 WiFi
  • 718 reviews 3.8/10 Comfort
  • 599 reviews 8.5/10 Breakfast
  • 422 reviews 6.4/10 Cleanliness
  • 324 reviews 5.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.