Mercure Inverness Hotel

Mercure Inverness Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 790 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

ALLSAFE approved hotel

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY INVERNESS
United Kingdom

  • INVERNESS:  LONGMAN RD HARBUOR RD

  • By plane

    INVERNESS At 16.09km / 10 miles

  • By train

    INVERNESS At 0.16km / 0.1 miles

GPS:57.478304, -4.226695

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

33 Church Street Brasserie

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Our accommodation(s)

Pull open the curtains of your classic room and you're greeted with views of the River Ness or the picturesque Old Town. All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso cof fe machine, newspaper, robe and slippers..

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  790 reviews

TripAdvisor Rating  3.5/5  526 reviews

Lovely central location.

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Staff friendly &helpful.Very nice breakfast.Room very comfy.

Good service, but some refurbishment needed

TripAdvisor rating 3.0/5

Peter-PKN Couples - TripAdvisor review

Good location, close to Inverness bars and restaurants, at the river bank. The appearance of the hotel from the outside needs improvement (via maintenance & paint). Inside the hotel also needs redecoration. Adequate but warm rooms. Service and staff are friendly and knowledgeable, nice breakfast. Good parking facility.

Good stay

Customer review rating 4.5/5

Lisa Solo - Confirmed reviews ALL

The front desk people were very nice, especially the girl who received me when arriving at the hotel on the 22nd (Chloe, maybe was the name, I am not totally sure anymore). I loved the breakfast, especially haggis. One minus was that there was never other kind of bread that the bread for toast - I would like to have more natural bread, not the industrial toast one. Also the staff in the breakfast room was less friendly than in the front desk.

Like the Curates Egg - good and bad in places

TripAdvisor rating 3.0/5

389andyp TripAdvisor review

This was a last minute stay due to problems with another local hotel. The firts (and only) room on night one overlooked the "fun" and thus noisy part of Inverness - which clearly gets wild and noisy on Friday nights. The next day a room change was made available by the friendly staff and this time overlooking the river and much, much quieter night had. The hotel is a little "tired" but nevertheless a much appreciated stay of 2 nights to enjoy the Highlands

I won’t return.

Customer review rating 1.0/5

Andy Friends - Confirmed reviews ALL

Overall, I felt that I was “in the way” of the hotel. Check in was fine, though had to pay an additional £20 for car parking. The room itself was incredibly warm with no means to cool it down other than opening the window. Alas, the noise from the busy surroundings meant that if I wanted to get rest, it was either with excessive noise of excessive heat. For breakfast, I must’ve turned up just after a coach party were departing. The staff clearly were a person down, as I tried to understand what the format was for breakfast and they were bizarrely talking to each other around me. I tried to state my room number which apparently had already been checked off and that I was to sit anywhere. This didn’t feel personable or welcoming. When coming back to the hotel after a meal and some drinks, the doors were locked and we had to repeatedly ring the bell and knock on the door to gain access, again very unwelcoming.

Dear Andrew Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you have raised and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Jason McLeod

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