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Mercure Inverness Hotel 4 stars

Customer review rating 4.0/5 5,680 reviews

ALLSAFE approved hotel

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Mercure Inverness Hotel
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+ 8 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY inverness
united kingdom

Tel: +4401463548111

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • INVERNESS :  LONGMAN RD HARBUOR RD

  • By plane

    INVERNESS At 16.09km / 10 miles

  • By train

    INVERNESS At 0.16km / 0.1 miles

GPS :57.478304, -4.226695

Our accommodation(s)

Pull open the curtains of your classic room and you're greeted with views of the River Ness or the picturesque Old Town. All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso cof fe machine, newspaper, robe and slippers..

Our restaurants and bars

33 Church Street Brasserie

Type of cuisine: International

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Menu (PDF)
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33 Church Street Bar & Brasserie

33 Church Street Bar & Brasserie offers a range of wines, gin, whisky, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available throughout the day.

Non contractual photo

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  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 233

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Inverness Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,680 reviews

tripadvisor

TripAdvisor Rating 3.5/5

437 reviews

Very comfortable stay

TripAdvisor rating 5.0/5

amberliny 04/08/2021 TripAdvisor review

Very comfy bed, shower was more powerful than the last time we stayed. Not sure about the square toilet seat, I didn't find it comfy. Didn't eat in so we can't comment on the food. The staff were lovely and friendly, and the covid precautions made the trip very safe.

Moderate hotel

TripAdvisor rating 3.0/5

KeyWest102 19/07/2021 TripAdvisor review

On arrival the outside of this hotel is shockingly ugly but inside it is perfectly acceptable. Car parking is very hit and miss and the marked bays are snug at best, having found a parking space I could only get out of my car by climbing through the rear tailgate.

Great location. Staff were very good

Customer review rating 4.5/5

Nick C. Couples - 13/07/2021 Confirmed reviews ALL

Enjoyed our stay with you. The Hotel does not look very inviting from the outside but inside is very nice and the room was very comfortable

Dear Nick, We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Good location room too small for 2 people

Customer review rating 4.0/5

Donald Couples - 11/07/2021 Confirmed reviews ALL

Room was not suitable for 2 people 1 chair no bedside cabinet no drawers or shelves for clothing. Public areas very comfortable and staff polite

Dear Donald We very much appreciate your comments regarding your stay It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Perfect location in town

Customer review rating 5.0/5

Lisa Couples - 11/07/2021 Confirmed reviews ALL

Very nice hotel, breakfast great more cereal choice would have been good but not a problem. The only complaint really was the shower in our room 418 which is very weak. Could do with being stronger especially after being pee bombed by a seagull

Dear Lisa We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Great location in the city, comfortable bed, great hospitality.

Customer review rating 5.0/5

Mick A. Solo - 08/07/2021 Confirmed reviews ALL

Once again I enjoyed another trip to the Mercure, Inverness, this time the COVID restrictions had eased a little and the restaurant was open for breakfast. I was more than delighted to have been given an upgrade to a privilege room, lots more space to be comfortable in (not that the standard room is small), and enjoyed a great nights sleep in the very large bed. The room was immaculate, the shower was large and the drenching head was a delight to be under, wish I had one at home. Breakfast in the morning followed COVID guidelines. Hand sanitisers on entry, and staff leading me to a pre booked table, was the preamble to a large choice of breakfast items. The Mercure and it’s staff never fail to please and I’m sure a return trip will be on the cards again soon. Mike

Dear Michael We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Poor quality room and over priced

Customer review rating 1.0/5

David E. Couples - 06/07/2021 Confirmed reviews ALL

In arrival to the hotel the reception was very elegant and was think this was a great choice of hotel. However our check in was 3pm and when we arrived to be told our room wasn’t ready we were arrived after 3pm. We then got the key to our room to be met with an extremely underwhelming room light as poor, sound proofing terrible we could hear the room next doors hair dryer and we would could also hear every movement and conversation from the hall. The wallpaper was coming away from the walls and the room was so small.

Dear Guest Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Jason McLeod Operations Manager

Great stay

Customer review rating 5.0/5

J. Y. Couples - 06/07/2021 Confirmed reviews ALL

Had a lovely stay was there for 3 nights very central location. One thing I would change is the toilet paper it is very thin and poor quality. Minor detail but important as it's so thin you use twice as much!

Dear J. We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager

Well Located

Customer review rating 3.5/5

W W. Couples - 06/07/2021 Confirmed reviews ALL

In the very centre of Inverness - big plus point. Staff were courteous, and paid heed to the Covid regulations. Car park was always busy, don't know what we would have done if we couldn't get a space since there was nowhere else nearby. Room had great view of river. Biggest issue was the size of bathroom. It probably was average for a hotel room, but felt much smaller. Constant frustration was not having anywhere to put toiletries - no shelf etc in shower, and tiny shelf above sink.

Dear William We very much appreciate your comments regarding your stay It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Jason McLeod Operations Manager

Well located

Customer review rating 3.5/5

Anonymous Couples - 05/07/2021 Confirmed reviews ALL

The hotel was well located with resturants within walking distance I was disappointed with the lack of parking and size of the car park I was disappointed with not being able to get room with a decent view even though it was requested at the time of booking. Toast took a very long time to come with the rest of the food getting cold by the time it arrived.

Dear Guest We very much appreciate your comments regarding your stay It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Jason McLeod Operations Manager

Lovely Hotel, great location, friendly staff

Customer review rating 4.0/5

Ky Couples - 04/07/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay. Room was spotless, the bed was huge, breakfast was very nice. The hotel was in a fabulous location for all local shops, restaurants and pubs

Dear Kenneth We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jason McLeod Operations Manager
Customer review rating 0.5/5

Robert S. Couples - 03/07/2021 Confirmed reviews ALL

First thing was had early room but didn’t get room till 1630,and lady at reception had no apology at all and was very off hand. Second had no sleep at as noise from animal on roof was un-barably ,for 135 room with no breakfast is worst deal I ve had and we ve stayed hear many times before,standard ahah slipped badly .we had a room at priemer in in elgin for half the price and better service and sleep,think it’s time your staff and place got a shake up VERY DISSATISFACTION all round .

Dear Robert Thank you for taking the time to tell us about your experience at the Mercure. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Jason McLeod Operations Manager

Well located

Customer review rating 5.0/5

Barbara H. Friends - 30/06/2021 Confirmed reviews ALL

We enjoyed our stay very much, we were visiting friends in Inverness. We were on the 5Th floor overlooking the river and had a fantastic view. The hotel is very central for shopping and entertainment

Dear Barbara We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Good location comfortable stay

Customer review rating 4.0/5

Bill Business - 30/06/2021 Confirmed reviews ALL

External looks dated but but very nice and modern inside

Dear William We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Amazing Stay

Customer review rating 5.0/5

William A. J. S. Families - 30/06/2021 Confirmed reviews ALL

We had a fantastic stay for our golden wedding anniversary, the staff had decorated our room and made our stay very special. Thank you so much we had a great stay.

Dear William & Jess S., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Central

Customer review rating 4.5/5

Coleen M. Couples - 30/06/2021 Confirmed reviews ALL

Lovely hotel staff amazing

Dear Coleen We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager
Customer review rating 1.0/5

Anonymous Couples - 29/06/2021 Confirmed reviews ALL

During a global pandemic, we were sent to a room which hadn't been cleaned and then sat at a table at breakfast which also hadn't been cleaned. There was no hairdryer in our room and when we asked for one to be brought up, it took half an hour to arrive and when it did the cleaner made it very clear she thought we had taken the original hairdryer. We also checked in at 6.30pm and when we arrived we were told we may have to wait as our room may not be ready, it was 6.30pm!

Underwhelmed

Customer review rating 2.5/5

Aimee Couples - 29/06/2021 Confirmed reviews ALL

The stay was very standard and when booking we thought we would be in for a special visit based on the superior room upgrades detailed on the website. Very disappointed that on arrival an hour after check-in was open that our room wasn't ready and that we waited another hour and a half before it was. We were recommended to have some drinks in the bar whilst we wait and someone would let us know when the room was ready but this never happened and we had to take it upon ourselves to find out after spending extra money at the bar. The room itself was nothing like we had imagined when we booked. The tinniest bathroom for a massive room was a let down. With all vents and windows closed the noise from the street meant it was almost impossible to sleep. Not something you expect when you pay extra for a quality night away. Overall feel like we over paid for a standard stay when we were expecting a "superior" stay as that was the booking option we went for

Dear Aimee Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jason McLeod Operations Manager

Lovely hotel

Customer review rating 4.5/5

Gillian M. Couples - 29/06/2021 Confirmed reviews ALL

My stay was just an overnight visit.

Dear Gillian We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please feel free to leave as a review on Tripadvisor Sincerely, Jason McLeod Operations Manager

Ideal base for exploring the Highlands

TripAdvisor rating 5.0/5

sandrahal 17/01/2021 TripAdvisor review

The outstanding highlight of my short stay was the friendliness and courtesy of the staff, especially as it was in the earlier, kinder phase of lockdown. Very spacious, excellent facilities. Good choice on the dining menu, first class cuisine.

Dear Guest We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive and constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Fraser Peterkin

Our most recent 20 reviews

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