Mercure Inverness Hotel 4 stars

Customer review rating 4.0/5 5,390 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Inverness Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Set along the banks of River Ness, in the heart of Old Town

  • In-house bar & restaurant serving authentic local dishes

  • Wedding facilities capable of accommodating 160 guests

  • Central location, within 200 metres from Train Station.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Inverness Hotel

Church Street
IV1 1QY
inverness
united kingdom

Tel: +4401463548111

Check-in from 15h00

Check out up to 11h00

  • INVERNESS :  LONGMAN RD HARBUOR RD

  • By plane

    INVERNESS At 16.09km / 10 miles

  • By train

    INVERNESS At 0.16km / 0.1 miles

GPS :57.478304, -4.226695

Our accommodation(s)

Pull open the curtains of your classic room and you're greeted with views of the River Ness or the picturesque Old Town. All bedrooms feature an HD LED TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso cof fe machine, newspaper, robe and slippers..

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 2 single beds

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk

Compact room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege room with 1 double bed and riverside or old town view

  • Max. number of persons: 2
  • Views: City View, River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Classic Room with 1 double bed, River side

  • Max. number of persons: 2
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

33 Church Street Brasserie

Type of cuisine: International

33 Church Street Bar and Brasserie offers traditional and internationally inspired cuisine, delicious desserts, a selection of fine wines and cocktails to complement your meal. In a relaxed atmosphere for an enjoyable dining experience.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

33 Church Street Bar & Brasserie

Non contractual photo

33 Church Street Bar & Brasserie offers a range of wines, gin, whisky, spirits and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available throughout the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 233

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Inverness Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

5,390 reviews

tripadvisor

TripAdvisor Rating 3.5/5

402 reviews

All most every thing in the Very Good range spoiled by a rude member of staff

Customer review rating 4.0/5

Charles M. Couples - 20/10/2020 Confirmed reviews ALL

The location is perfect in the town centre with parking. Our room was excellent with a view over the river. The Covid19 precautions met all my expectations. Breakfast was good. Most of the staff were very nice. The bad part. I decided to go into the bar for a drink before dinner. There was a 'wait here sign' before the entrance at the bar door. I waited some time - nothing happened. I checked reception - no one there. I looked through the door and there was a 'wait here to be served sign' on the floor before he bar so I moved to that spot. After some time I gave up and moved to the side to see what beers were on tap thinking I could have a drink after dinner. Then this woman appeared shouting ' you should not be in here Get Out. I tried to explain - Get Out. I said you are being a bit rude - Get Out. She then followed me back to reception saying - Get Out. Surely the approach should have been either locking the bar or saying to the customer ' sorry sir but the bar is closed but can I help you? Needless to say we made no effort to visit the bar for the rest of our stay.

Well located

Customer review rating 4.0/5

Alan D. Couples - 19/10/2020 Confirmed reviews ALL

Bed and pillows were uncomfortable, back was very sore and tossed & turned through the night. Was also disappointed that there was no charge points at bedside. I think my husband found one in a very awkward place, but it did not work.

Dear Alan D., Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Inverness

Well located

Customer review rating 4.0/5

James C. Couples - 19/10/2020 Confirmed reviews ALL

Was supposed to be our wedding weekend so booked a mini break instead, had a great time

Dear James C., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Staff who put you first

Customer review rating 4.0/5

Christopher D. Couples - 19/10/2020 Confirmed reviews ALL

We really enjoyed our stay at the hotel. Not only was the food excellent but the service we received from the staff was first class. Thank you.

Dear Christopher D., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Inverness

Well located

Customer review rating 4.0/5

Jack W. Couples - 19/10/2020 Confirmed reviews ALL

Located perfectly in they city centre, breakfast was disgusting, “privilege” with ion had no river view and windows could not open, pillows were like sleeping on bricks and bed was very stiff, reception and staff were lovely and made us welcome and hotel decor was nice but we paid for breakfast for 2 days but it was so bad we never returned.

Dear jack w., Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team

Great location

Customer review rating 4.0/5

Teresa B. Couples - 18/10/2020 Confirmed reviews ALL

Hotel was spotless and modern, staff all very pleasant and welcoming

Dear Teresa B., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Noisy hotel and definitely not a four star venue.

Customer review rating 4.0/5

Steve W. Business - 17/10/2020 Confirmed reviews ALL

The hotel looked suitable on the website. This impression was misleading. Small room. Double glazing ineffective again the noise at 2am. Great staff but will not be staying again. Can do better.

Dear Stephen W., Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Inverness

Very handy for Rail Station. Lovely room with nice view of river.

Customer review rating 4.0/5

Jim. M. Couples - 17/10/2020 Confirmed reviews ALL

Most enjoyble stay. Allstaff very welcoming and friendly

Dear James M., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Good stay

Customer review rating 4.0/5

John M. Couples - 15/10/2020 Confirmed reviews ALL

Under present circumstances very good

Dear John M., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Inverness

Well located and nice and helpful personel

Customer review rating 4.0/5

Hristo Couples - 14/10/2020 Confirmed reviews ALL

This hotel appears quite dated from the outside. Based on other reviews I was expecting to be negatively surprised from the interior, but I was wrong. Everywhere was tidy, well organised and the staff were very nice. We stayed in a room with a river view and it was clean and definitely undergone relatively recent refresh of the interior. We would come back.

Dear Hristo D., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Mercure Inverness

Disappointed

Customer review rating 4.0/5

Mr G. H. Couples - 14/10/2020 Confirmed reviews ALL

We travelled up and stayed for 1 night. When we arrived it seemed pleasant enough. However the rooms and hotel in general where very cold. Even with the heating in the room turned up full it was still very cold. There was a broken shelf in the room, lights that didn't work. The lock on the bathroom door was upside down so you could not lock the door (trivial but all the same). We had dinner that night in the bar and while the food itself wasn't bad, our server was a bit full on. I feel she maybe meant well enough and was maybe trying to be funny but statements like "we will fight if you get up from your seat" are not suitable terms to use. The next morning at breakfast we went down and as expected there has been changes. Again we had the same server who was happy again to say "I'm spoiling for a fight" and "if you get up I'll kill you" really inappropriate. The breakfast itself was underwhelming to say the least. Eggs not cooked through and the bacon (my favourite bit) was very fatty and near no flavour. Overall the stay was "ok" but so many little things between the room and our server has put us right off ever wanting to return.

Dear Gordon H., Thank you for taking the time to tell us about your experience at the Mercure Inverness Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are speaking top our staff on how to address customers and working with our kitchen team to improve the breakfast service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reception Team

Friendly Staff

Customer review rating 4.0/5

Joyce G. Couples - 14/10/2020 Confirmed reviews ALL

Even under the Covid-19 restrictions we enjoyed a good week-end in the hotel, room was lovely and clean and had a good view across the river. Staff were helpful and friendly and also the food we had either in the Brasserie or in room service was excellant. Thank you.

Dear Joyce G., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Inverness

Good Hotel, great location.

Customer review rating 4.0/5

Sonya Families - 14/10/2020 Confirmed reviews ALL

The room met my expectations, everything you would need for a short stay. Good shower, facilities, good size, easy check in and friendly staff.

Dear sonya D., We very much appreciate your comments regarding your stay at the Mercure Inverness Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team Mercure Inverness

Great centre location

Customer review rating 4.0/5

Ss Couples - 13/10/2020 Confirmed reviews ALL

The hotel was overall really nice, the carpark was busy and not free for hotel customers which was disappointing, reception is warm and welcoming. We had stayed here using a "buy a gift" voucher that entitled you to bed and breakfast. We were shown to our room which was nice, however it was freezing! We called reception and they immediately upgraded us to a superior room which was fantastic. We stayed just as no alcohol restrictions were brought in but it didnt worry us too much as we brought a bottle of bubbly with us. Breakfast was ok and there is a wide range to choose from.

Great stay

Customer review rating 4.0/5

Sarah Business - 13/10/2020 Confirmed reviews ALL

Friendly and welcoming

Great service good room

Customer review rating 4.0/5

George W. Couples - 13/10/2020 Confirmed reviews ALL

Due to my wife's mobility issues we given the superior room this room was perfect the reception staff were great the only downside was the breakfast scrambled egg was grey in colour

Cheap, good value for money, large room, poor breakfast.

Customer review rating 4.0/5

Anonymous Couples - 13/10/2020 Confirmed reviews ALL

The hotel is quite good overall, the location is very central and the room and bed was very large. Reception staff were also very helpful and friendly. However, the cooked breakfast for £11 was quite poor value for money. Covid rules mean continental breakfast is served in individual packages which is understandable, but the cooked breakfast left a lot to be desired with every item seemed to be halved in size from what a standard 'full scottish' would be.

Well located

Customer review rating 4.0/5

Kevin Solo - 12/10/2020 Confirmed reviews ALL

Room 301 extremely hot but with great views .i took a thin sheet for my bed and just removed the quilt as had been made aware on trip advisor of the heat .the hotel smells stale and has serious problems with the fire alarm going off 5 in the morning and having to wait outside for over a hour and being told it was not a false alarm as he could smell burning probable faulty wiring which did fill me with hope and the alarm went off again a further two times a couple of days later .staff and team amazing but owners clearly don’t care at all.such a shame

Great location in Inverness right in the centre. Great and helpful staff

Customer review rating 4.0/5

Beth F. Couples - 11/10/2020 Confirmed reviews ALL

Great location! Great staff! Felt very safe due to the COVID-19 pandemic going on just now. the staff went out their way to make you feel safe. We got moved rooms as the first floor room was roasting with no opening windows but got moved up to the fifth floor no problem! And great rooms. Great stay

Good stay overall

Customer review rating 4.0/5

Florin U. Couples - 11/10/2020 Confirmed reviews ALL

Nice hotel, small and cozy room, with good parking lot. Rooms to front of hotel can be kind of noisy during nights and especially in mornings.

Our most recent 20 reviews

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