Mercure Perth Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 429 reviews

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Mercure Perth Hotel - Image 1
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West Mill Street, PH1 5QP PERTH, United Kingdom

Description

Hotel extras

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Free on-site car park for guests

Our accommodation(s)

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Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP PERTH
United Kingdom

GPS:56.397455, -3.436108

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  429 reviews

TripAdvisor Rating  3.5/5  1,557 reviews

Nice hotel that needs some TLC

Customer review rating 2.0/5

Gordon Families - Confirmed reviews ALL

A lovely old converted mill with amazing and friendly reception and housekeeping staff. The rooms all seem to need a bit of upgrading and the carpet on the stair was worn through to the bottom. The room was clean and tidy but lacked sockets for recharging phones, watches, laptops, etc. There was only one bedside light but as I was travelling alone this was ok. The bar service at night was efficient and friendly. Breakfast was very poor. For £18 I would expect much , much better! Had to wait for 10 mins to get a table - ok, maybe I arrived at a busy time. On going to the buffet for hot food there was no haggis, no tomatoes, no mushrooms. I waited for more food to arrive. When I didn't I asked one of the passing staff members if fresh food would be brought out. I was told yes. Beans arrived but nothing else. After waiting longer I decided to have some bacon whole I waited - it was lukewarm at best. Haggis eventually arrived and I went to get some - by then the four remaining sausages had disappeared and still no tomatoes. I had some haggis and then left. The haggis was very nice but not worth the wait. The restaurant staff didn't seem to care about guests and didn't want to engage apart from telling me there was only one chef.

Dear Gordon, Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure Perth Scotland

Squeaky floor boards - we were lucky.

Customer review rating 3.5/5

Zoe Families - Confirmed reviews ALL

I had read the reviews and was nervous about the squeaky floor boards issue as I’m a light sleeper. It is true, the floor boards are very noisy! Luckily the person above us didn’t wake us up until 7.45am but I don’t think I would risk staying here again solely because of this and the lack of soundproofing between rooms. It’s a shame as the reception staff are lovely and it’s in a good location.

Dear Zoe, We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Hotel Perth Scotland

Very poor experience

Customer review rating 2.5/5

Lyn P. Families - Confirmed reviews ALL

Having stayed with you for 2 nights, having 2 private fuctions organised and approx 60/80 people at each function, the service was exceptionally poor for a well known hotel group such as yours. There were not enough staff on service through meal times, the staff tried hard, but the service was slow. The food on the Friday night was cold, undercooked and very sparse. Tables of 8 people were not served together to complete the table, so it was embarassing for those left waiting for food On the saturday night, the service was much the same, the quality of food was shameful. Overall very poor and would never recommend Mercure hotels for anything

Dear S P., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure Perth Scotland

Very good stay

Customer review rating 5.0/5

Jasmine O. Business - Confirmed reviews ALL

We received a lovely welcome and the staff were very helpful getting us organised into our rooms. The breakfast was full of plenty of options (which were delicious) and the rooms were clean, tidy and comfortable. Thank you for a very nice stay.

Dear Jasmine , We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Perth Scotland

would not go there again

TripAdvisor rating 3.0/5

linda j TripAdvisor review

hotel was lovely rooms need up grade staff were very good any problem they sorted it within minutes food was terrible we go on lots of coach trips a year but this was the worst lots of peaple went to the chip shop around the corner and took food to there bedroom the staff must of seen them we complained about the food but what can the staff do nothing its out of there hands

Dear Linda, Thankyou for taking the time to leave a review following your stayover. We are glad to read that the team looked after you while at the hotel. We are sorry to read of the issues over your stayover with your meals and will speak with the head chef to find out what has happened with this and ensure this is looked into to prevent future re-occurrence. We hope this did not inhibit your overall stayover and if you would like to discuss this further please do not hesitate to contact us directly at the hotel. Kind Regards, Team Mercure Perth Scotland

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Other web-users rate our hotel

  • 558 reviews 9.5/10 Location
  • 866 reviews 4.7/10 Room
  • 1,050 reviews 9.3/10 Service
  • 35 reviews 2.8/10 WiFi
  • 331 reviews 8/10 Breakfast
  • 317 reviews 4.1/10 Vibe
  • 304 reviews 5.4/10 Cleanliness
  • 296 reviews 3.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.