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Mercure Perth Hotel 3 stars

Customer review rating 3.9/5 4,179 reviews

ALLSAFE approved hotel

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Mercure Perth Hotel
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+ 17 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Free on-site car park for guests

Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP perth
united kingdom

Tel: +4401738481607

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    EDINBURGH At 74.02km / 46 miles

  • By train

    PERTH At 0.8km / 0.5 miles

GPS :56.397455, -3.436108

Hotel services

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 76 rooms
    • 2 rooms for people with reduced mobility
    • No family room
    • No connecting room
    • 76 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Desk equipment available
    • Umbrellas
    • Plugs and converters available on desks
  • Iron
    • Iron at reception
Access to property
  • Free Onsite Parking
    • On site
Family
  • Services for children
    • Board games available

Our accommodation(s)

Rooms at Mercure Perth Hotel look out over the 15th century hotel exterior and peaceful landscaped gardens. All bedrooms feature a flat-screen TV and complimentary WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspap er, robe and slippers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 177

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Perth Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

4,179 reviews

TripAdvisor Rating 3.5/5

1,311 reviews

Better Days

TripAdvisor rating 3.0/5

stephenlarcombe77 14/10/2021 TripAdvisor review

Front entrance has seen better days (needs refreshing) . This also goes for the room. Very noisy floorboards above, made sleeping restless. They were very short of staff, room not serviced during whole stay. The staff that were there, were excellent. Very helpful.

Location was good

Customer review rating 2.0/5

Mrs M. W. Friends - 12/09/2021 Confirmed reviews ALL

This is Margaret w. , who booked the accommodation, our friends room was lovely but ours needs a bit of work , wasn’t very impressed with room /bathroom

Dear James L., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathryn Mclellan - Operations Manager

Satisfied ..... with Reservations!

Customer review rating 3.5/5

William M. B. Couples - 12/09/2021 Confirmed reviews ALL

Positives ... Polite and friendly staff. Nice Restaurant with welcoming staff. Good Breakfast. Chef enquired as to how we enjoyed our meal. Went the extra mile to acknowledge my Birthday meal on 4th September. Negatives ... Hotel a little dated (but happy to stay there again). Room allocated was not as big as advertised ... around 20% smaller. No internet available Saturday all day and Sunday morning. Told that this problem was not shared with other guests but learned otherwise by speaking to other guests. No apparent attempts made to rectify this situation. No toiletries provided upon our arrival. Had to ask twice on our 2nd Day to have our Room made up after a significant delay.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn Mclellan - Operations Manager

Very well located.

Customer review rating 5.0/5

Marie A. A. B. Couples - 12/09/2021 Confirmed reviews ALL

My Husband and I had a very nice time at the Mercure, Perth. Very friendly, helpful staff. We will definitely be back.

Dear Marie B., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan - Operations Manager

Lovely stay

Customer review rating 5.0/5

Kerry-anne S. Couples - 12/09/2021 Confirmed reviews ALL

The whole stay was very pleasant from start to finish, The receptionist was very friendly and helpful on check in and the dinner was amazing quality. Overall, a great experience. Will definitely be back.

Dear Kerry-Anne S., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan - Operations Manager

Good stay

Customer review rating 5.0/5

Yvonne R. Families - 11/09/2021 Confirmed reviews ALL

Staff where extremely helpful and pleasant

Dear Yvonne R., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan - Operations Manager

In quiet area though easy access to shops bars etc

Customer review rating 5.0/5

Lizzie Friends - 10/09/2021 Confirmed reviews ALL

Pleasant stay food really nice all staff very helpful and cheery

Dear Elizabeth D., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan - Operations Manager

Good location good stay good food

Customer review rating 4.0/5

Fiona B. Friends - 10/09/2021 Confirmed reviews ALL

Great two nights and good food

Dear Fiona B., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan - Operations Manager

Disappointing

Customer review rating 1.5/5

Fiona S. Friends - 09/09/2021 Confirmed reviews ALL

Arrived on September 3 for a four night stay and was delighted with the great reception we received at the check-in desk. Unfortunately it all went downhill from there. We had upgraded our room from a 'standard' to 'privilege'. Glad we didn't take the 'standard'. Room/bathroom was tired and small and the large flat screen tv they boasted about lost it's single every five minutes. Bed was clean and comfy though, praise be! After a quick visit to our room following arrival we paid a visit to the bar with another two members in our group. They had booked 'standard' so required a drink! There was no bar person on duty and we had to keep going to reception to request service. This wasn't a problem for long however as the prices were extortionate so went out from then on. Found plenty cheaper places with great service. Breakfasts were pretty basic to say the least and the broken toaster resulted in lengthy waits. I was there four days, surely a new toaster could have been purchased in this time? Hate to think how long it had been broken for. On our last morning most breakfast items were burnt or overdone. Horrendous. We only ate one evening meal at the hotel but that was a disaster. After a long day at Perth races we were extremely hungry and looking forward to an evening in. Prawn cocktails were bland, no butter with the bread. The men in our group ordered the Cheeseburger with bacon, onion rings and BBQ sauce from the menu. It came with no cheese, bacon, onion rings or BBQ sauce! When we pointed this out to the lovely waitress she went back to the kitchen and eventually returned with some bacon and onion rings on a small plate, by this time the burgers were almost gone.

Dear Fiona S., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathryn Mclellan - Operations Manager

Chill out weekend

Customer review rating 4.0/5

Charles D. Couples - 09/09/2021 Confirmed reviews ALL

After a few problems with the room not being ready which was sorted out by very friendly staff we enjoyed a quiet and comfortable stay. Meal was lovely and breakfast nice.

Dear Charles D., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan - Operations Manager

Location fab......hotel clean

Customer review rating 5.0/5

Anonymous Couples - 09/09/2021 Confirmed reviews ALL

Perfect

Dear John H., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan - Operations Manager

Short relaxed break

Customer review rating 4.0/5

Angela Couples - 09/09/2021 Confirmed reviews ALL

We had a lovely couple of days in this quirky hotel. It is set in an Old Mill and the water feature is a plus. Staff were very helpful although sometimes a bit abrupt. The cobbled Street on entry was a bit difficult to find but overall we had a great time.

Dear Angela R., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan - Operations Manager

Great stay

Customer review rating 3.5/5

David S. Friends - 09/09/2021 Confirmed reviews ALL

Great food, fantastic staff, good location. Rooms need upgrade.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn Mclellan - Operations Manager

Overnight stay at Mercury Perth

TripAdvisor rating 3.0/5

Seaside189178 09/09/2021 TripAdvisor review

A comfortable and friendly hotel in the centre of town. However we considered it expensive and not good value for the price paid. Our privilege room cost around thirty pounds extra but appeared no different from a standard room apart from provision of two thin cotton dressing gowns and disposable slippers. The restaurant was friendly and pleasant enough but below expectations in both ambience and food quality.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn McLellan – Operations Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - 08/09/2021 Confirmed reviews ALL

Hotel was in a good location bit pricey for a drink

Dear Christine C., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan - Operations Manager

Great location. Staff 1st class

Customer review rating 3.5/5

Carol Couples - 08/09/2021 Confirmed reviews ALL

Apart from trying to get through to reservations, which is a complete nightmare, they even take days to respond to emails, cannot fault hotel or staff, all excellent.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn Mclellan - Operations Manager

Great location and enjoyed time away

Customer review rating 3.5/5

Irene P. Couples - 08/09/2021 Confirmed reviews ALL

I asked for a low floor which i didnt get and the day we were leaving the receptionist had said that the compurter had flagged her that the room we asked for had been lying empty and we should have been in that room the receptionist said that she was on holiday the nights we were staying meals were nice rooms need upgraded and the bar has to bring its prices down because to expensive we like going back to hotel for a night cape but this would not put me off

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn Mclellan - Operations Manager

Well located

Customer review rating 4.0/5

Anonymous Friends - 08/09/2021 Confirmed reviews ALL

Had a lovely stay, hotel well located for the city centre. All the staff were very friendly. The breakfast was good. Its an old building but the only problem we had were squeaky floorboards so didn't get much sleep as the people in the room above walked about a lot on our 1st night.

Dear Christine T., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan - Operations Manager

Well located, pleasant stay.

Customer review rating 4.0/5

S.m.. Couples - 07/09/2021 Confirmed reviews ALL

Myself and my husband both enjoyed our two night stay at the hotel, it was excellent value. Apart from the extremely noisy floorboards above our room, we couldn't fault anything else..The staff were all lovely and our meal on the first night and breakfast on both mornings was fantastic. We would definitely recommend.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn Mclellan - Operations Manager

Good location, easy parking

Customer review rating 3.5/5

Andrew R. Couples - 07/09/2021 Confirmed reviews ALL

Opted for the early check in, which was good, room was ready. Rooms quite basic, needs upgrading but was clean and bed was comfortable.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn Mclellan - Operations Manager

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