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Mercure Perth Hotel 3 stars

Customer review rating 3.9/5 3,612 reviews

ALLSAFE approved hotel

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Mercure Perth Hotel
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+ 12 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • The Brasserie Restaurant serves international cuisine

  • The Kinnoull suite accommodates up to 120 guests

  • Converted 15th century watermill with unique features

  • Free on-site car park for guests

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Private outdoor parking
  • Accessibility for people with reduced mobility
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Perth Hotel

West Mill Street
PH1 5QP perth
united kingdom

Tel: +4401738481607

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    EDINBURGH At 74.02km / 46 miles

  • By train

    PERTH At 0.8km / 0.5 miles

GPS :56.397455, -3.436108

Our accommodation(s)

Rooms at Mercure Perth Hotel look out over the 15th century hotel exterior and peaceful landscaped gardens. All bedrooms feature a flat-screen TV and complimentary WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspap er, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Views: Historic side view, City View, Courtyard View, Garden View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Views: City View, Courtyard View, Garden View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 single bed

  • Max. number of persons: 1
  • Views: City View, Courtyard View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Standard Room with 1 kingsize bed

  • Max. number of persons: 2
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from The Grill menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

The Lounge bar offers a range of wines, beers, spirits, and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 177

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Perth Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

3,612 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,256 reviews

Good location and pleasant hotel.staff

Customer review rating 3.5/5

Elizabeth G. Couples - 13/05/2021 Confirmed reviews ALL

Staff very friendly and helpful. Room was very basic and no drawers to put clothes. Food was very nice and would go back again.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn Mclellan - Operations Manager

Excellent as usual

Customer review rating 5.0/5

Stuart M. Couples - 12/05/2021 Confirmed reviews ALL

Each visit has been first class, helpful staff, extremely high hygiene standards, good beds, TVs and other room facilities, decent free Wifi. This time we were able to enjoy the evening restaurant and the food was first class.

Dear Paul Stuart M., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan – Operations Manager

Perfect location very central

Customer review rating 5.0/5

Allison E. Friends - 12/05/2021 Confirmed reviews ALL

Staff very friendly hotel clean food excellent will defo be back

Dear Allison E., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan – Operations Manager

The hotel was well located.

Customer review rating 5.0/5

Wilma J. Friends - 11/05/2021 Confirmed reviews ALL

The staff were very friendly and helpful nothing was a bother to them,meals were great. Would recommend this hotel to friends and family. Thanks for a great weekend.

Dear Wilma J., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan – Operations Manager

Very enjoyable weekend

Customer review rating 4.0/5

Anonymous Couples - 11/05/2021 Confirmed reviews ALL

Very enjoyable weekend, bad was comfy and food was good. But it was the staff who made it all the better very pleasant and made feel very welcome.

Dear Douglas W., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn McLellan – Operations Manager

Great staff

Customer review rating 4.5/5

Lesley B. H. Families - 11/05/2021 Confirmed reviews ALL

Very welcoming, spotless clean. Staff were very friendly and accommodating. Good social distancing in the dining room and excellent food. The only minor down side was that the rooms are a little tired and dated. We left our phone charger behind and again the staff were wonderful at relocating it and getting it back to us.

Dear Lesley Bakos H., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn McLellan – Operations Manager

Friendly staff , hotel in great position

Customer review rating 5.0/5

George G. Couples - 11/05/2021 Confirmed reviews ALL

We really enjoyed our stay, it was great to go to a hotel again , the food was excellent and everyone was really friendly

Dear G G., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan – Operations Manager

Not good

Customer review rating 1.5/5

Sharon M. Friends - 11/05/2021 Confirmed reviews ALL

Rooms were tired place, was not clean. Staff were not communicating with each other after shifts. Changed rooms as bath was not working no water. No wake up call as requested on two occasions. Getting charged for things we did not have like another dinner. Overall not a good stay and would not return to this hotel.

Dear Sharon M., Thank you for taking the time to tell us about your experience at the Mercure Perth Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. You've said several times that you felt staff didn't communicate with each other - would you care to elaborate on this so I can fully investigate. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathryn McLellan – Operations Manager

Staff were very professional keeping everything going smoothly during these difficult times

Customer review rating 5.0/5

J M. Couples - 11/05/2021 Confirmed reviews ALL

Very relaxing time, with enjoyable walks around the city. Popping in and out of cafes for coffee and enjoying a refreshment in the odd beer garden even although the weather was cold and wet. Hotel was very central.

Dear J M., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn Mclellan – Operations Manager

Well located

Customer review rating 5.0/5

John R. Couples - 10/05/2021 Confirmed reviews ALL

Staff were very helpful and nice breakfast was extremely good and very well organised will definitely come back

Dear John R., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn McLellan – Operations Manager

great location

Customer review rating 5.0/5

Lesley C. Couples - 10/05/2021 Confirmed reviews ALL

We were looking for a hotel that would act as a base for walking but also somewhere to have a nice meal out, The Mercure Perth ticket all the boxes.

Dear Lesley C., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn McLellan – Operations Manager

Well located good stay

Customer review rating 4.0/5

Doreen F. Couples - 10/05/2021 Confirmed reviews ALL

Enjoyed our experience only think that let yous down was the meal on first night.breakfast was good

Dear Doreen F., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn McLellan – Operations Manager

Excellent location in city centre

Customer review rating 4.5/5

Ian M. Couples - 10/05/2021 Confirmed reviews ALL

Everything the staff could do to help was excellent. We were very pleased with the overall experience. The dining room staff and the reception staff could not have done any more to ensure we were satisfied.

Dear Ian M., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn McLellan – Operations Manager

Great location and base to travel around

Customer review rating 5.0/5

Irene B. Couples - 09/05/2021 Confirmed reviews ALL

Easy checkin and friendly receptionist. Room comfortable and food excellent. Served by very pleasant staff who took the time to ask about your trip.

Dear Irene B., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn McLellan – Operations Manager

Well located

Customer review rating 4.0/5

Freddie Couples - 09/05/2021 Confirmed reviews ALL

Everybody was pleasant and attentive, especially the staff in the restaurant.

Dear Thomas F., We very much appreciate your comments regarding your stay at the Mercure Perth Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kathryn McLellan – Operations Manager

Good stay

Customer review rating 4.0/5

John R. Couples - 09/05/2021 Confirmed reviews ALL

Very nice hotel. Very friendly staff who couldn't do enough for you. Rooms clean and tidy, comfortable bed. Good food in restaurant, breakfast. Had booked 2 afternoon teas and both were brilliant. Only negative 1 chair in room. Forgot to get the free bottle of wine in room, didn't get sent up to room. Will be back and hopefully weather will be better

Dear John, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn McLellan – Operations Manager

Well located

Customer review rating 4.0/5

Anonymous Couples - 09/05/2021 Confirmed reviews ALL

Was very central and great access to town centre

Dear Ralph H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kathryn McLellan – Operations Manager

close to town

Customer review rating 3.5/5

Alex S. Couples - 09/05/2021 Confirmed reviews ALL

the hotel was clean enough but it could do with updating the decor.our room was pretty dated and the windows rattled if it was windy. after you had fluched the toilet you would need to wait about 30 minutes before using it again .

Dear Alex, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Kathryn McLellan – Operations Manager

Theatre break

TripAdvisor rating 5.0/5

brian952br Couples - 23/12/2019 TripAdvisor review

Comfortable hotel in a converted water mill in the centre of Perth with parking. Bdrooms small but well appointed and comfortable. Large lounge bar with quiet corners and comfortable seats. The sound of water running through the old mill race was relaxing. Breakfas was more than adequate with quick friendly service.

Dear Brian952br, thank you for your 5-star review, much appreciated. We look forward to welcoming you back soon. Kind regards Gabriella Maltesics General Manager

Going downhill

TripAdvisor rating 2.0/5

aegnos41 Solo travel - 13/12/2019 TripAdvisor review

After staying at this hotel several times over the last 12 years I am disappointed with my latest stay This hotel is going one way and it is not up. It is still a great location and an intersting , quirky building which almost makes up for a lot of the shortcomings. On this trip I was looking forward to using the restaurant at the hotel for both my nights only to find that on both nights it was unavailable , on the first night due to a private party and the second because they closed it for the night.. It would have been nice (and professional ) if I had been informed of the private party when I checked in or even a notice/sign at the check in desk instead of having to ask . This is not the first this has happened at this hotel , informing the guest ,it appears, of events at the hotel seems to be of secondary importance The staffing at the bar area also appears to be secondary as quite a few times there was no-one working the bar when I went to get a drink and on one occasion I had to wait 20 mins for someone to arrive to serve. At the last when I turned up for breakfast to see me on the way home , to find instead of the buffet that is advertised (and paid for ) . the hot buffet had been stopped and was replaced by an order to the kitchen which means portion sizes were less than generous and a wait for your breakfast , hope you are not in a hurry Due to a problem which lasted for the entire length of my stay the TV reception in the room (and most of the Hotel) was broken and had only limited(4) channels , An explanation was given but no apology !! I also note that in the last 18 mths almost all the staff appear to have changed which is never a good sign When I remember what a nice Hotel this used to be it upsets me and I hope the current management get their act together

Dear aegnos41, thank you for your recent review, I am disappointed to read your feedback and please be ensured that these problems were a true exception to our normal practices. I am glad that you like the hotel`s unique features as much as we do and please accept my apologies for any inconvenience you have experienced during your stay. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Kind regards Gabriella Maltesics General Manager

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