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Mercure Bewdley The Heath Hotel 4 gwiazdki

Ocena klientów 3.5/5 Liczba opinii: 1 863

hotel certyfikowany ALLSAFE

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Mercure Bewdley The Heath Hotel
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+ 11 Usługi

O hotelu

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just 2km from West Midlands Safari Park

  • Within walking distance of Bewdley Pines Golf Club

  • Five meeting rooms on-site capable of seating 300 people

  • Fully-licensed wedding venue and reception

Usługi w hotelu i w okolicy

Zameldowanie od: 15h00

Wymeldowanie do: 11h00

Płatne usługi

Usługi i informacje praktyczne
  • Wi-Fi/dostęp do Internetu
  • Parking
  • Dostępność dla osób niepełnosprawnych
  • Hotel z całkowitym zakazem palenia
  • Recepcja otwarta całą dobę
  • Wczesne zameldowanie/Późne wymeldowanie Płatne usługi
  • Pralnia
Rozrywka
  • Basen
  • Centrum fitness
  • Centrum wellness
  • Tenis
Gastronomia
  • Śniadanie Płatne usługi
  • Liczba restauracji: 1
  • Liczba barów: 1
  • Obsługa hotelowa
Usługi biznesowe
  • Sale konferencyjne: 5
  • Możliwość kopiowania / wydruku

Lokalizacja hotelu

Mercure Bewdley The Heath Hotel

Habberley Road
Bewdley Nr Kidderminster
DY12 1LA kidderminster
wielka brytania

Tel: +4401299393009

Faks: (+)01612342819

Zameldowanie od: 15h00

Wymeldowanie do: 11h00

  • KIDDERMINSTER :  HABBERLEY RD

  • Samolotem

    BIRMINGHAM INT W 56,64km / 35,2 mil

  • Pociągiem

    KIDDERMINSTER W 4,67km / 2,9 mil

Pozycja GPS:52.382977, -2.293401

Nasze pokoje

Choose from modern-style classic rooms or refurbished Victorian rooms in the original house. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspape r, robe and slippers.

Classic room with 1 double bed

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Maksymalna liczba osób: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Maksymalna liczba osób: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 four poster bed

  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with 2 single beds

Dostępne pomieszczenie
  • Maksymalna liczba osób: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Nasze restauracje i bary

Butler's Bar & Brasserie

Rodzaj serwowanej kuchni: Międzynarodowa

The hotel's friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)
  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

BUTLER'S BAR

Butler's Bar offers a range of wines, beers, spirits, cocktails and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Zdjęcie nieumowne

  • Poniedziałek
  • Wtorek
  • Środa
  • Czwartek
  • Piątek
  • Sobota
  • Niedziela

Twoje spotkania i wydarzenia

Nasze sale konferencyjne

  • Liczba sal konferencyjnych: 5

  • Maks. rozmiar: 337 m²

  • Maks. pojemność: 600 osoby

  • Maks. liczba uczestników bankietu: 300 osoby

Więcej informacji

Opinie gości dotyczące hotelu
Mercure Bewdley The Heath Hotel

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL 3.5/5

Liczba opinii: 1 863

tripadvisor

Ocena TripAdvisor 3.5/5

Liczba opinii: 899

Great staff and facilities. Tired building.

Ocena na stronie TripAdvisor 4.0/5

hmsglobaluk 06/11/2020 Opinia zatwierdzona w TripAdvisor

Great staff and a good lobby but cleanliness and decor are nothing to be desired. The facilities included access to a pool and gym however an update across the estate would be good. Staff were very helpful and polite. Ideally close to the Safari park.

Mercure Bewdley

Ocena na stronie TripAdvisor 4.0/5

richardplewis Couples - 20/11/2019 Opinia zatwierdzona w TripAdvisor

Enjoyable stay, room was v good, bathroom a little tired and an unpleasant smell, No information offered on check-in (Pool opening/close times, breakfast times etc) No info in the room other than Christmas events and local interests. No where to put hot food covers in breakfast area, v good breakfast otherwise. Pleasant staff, Thanks

Hi there, Thank you for the feedback. We are pleased to hear that you enjoyed your stay here with us at the Mercure Bewdley. I will be sharing your comments regarding check-in information with my reception team to ensure issues like this do not happen in future, please accept our apologises. We hope to welcome you again soon. Kind regards, Rama Mallya

Disappointing

Ocena na stronie TripAdvisor 3.0/5

MRFawcett Couples - 06/11/2019 Opinia zatwierdzona w TripAdvisor

Small ground floor room with inadequate storage space for clothes, tiny washbasin likely to spill. Restaurant menu very limited and pricey, but food good. Package deal booked online and paid in advance, but had problems on billing at checkout.

Hi there, Many thanks for your feedback and I take on board your feedback. Thank you for your compliments about the food and after speaking to the reception team member who dealt with you upon check out she explained the issue,however she assured that it was dealt once investigated.Please accepy our apology for the confusion. Kind Regards Rama

Very tired hotel

Ocena na stronie TripAdvisor 1.0/5

CB2872VK Family - 24/10/2019 Opinia zatwierdzona w TripAdvisor

The hotel is in desperate need of a deep clean, decoration and new linen. From a very dirty bathroom, to holes in the curtains to wall paper hanging off the wall. It was a disappointing experience. Having provided feedback to the hotel, anyone has come back to us with a response. Poor customer service.

Good afternoon, Thank you for taking the time to fill out the feedback. I am very disappointed to read your comments. We are currently in the process of having our rooms redecorated. I will be sharing your feedback regarding the cleanliness with the housekeeping team to ensure we do not receive unsatisfactory reviews again. Please accept our deepest apologises. We hope to welcome you again in the future. Kind regards, Rama Mallya

Comfort & seclusion

Ocena na stronie TripAdvisor 4.0/5

jallan626 Couples - 18/10/2019 Opinia zatwierdzona w TripAdvisor

A very comfortable hotel with lovely grounds and a n excellent health center. Good selection of drinks and excellent food in the restaurant. Proximity to Bewdley is a plus with the Safari Park and the Severn Valley Railway in easy driving distance.

Hi, Thank you for your kind words.I am sure the team will be happy to read your feedback. Thank you once again. Regards Rama

A little disappointed

Ocena na stronie TripAdvisor 3.0/5

Jill4499 Couples - 01/10/2019 Opinia zatwierdzona w TripAdvisor

We were a little disappointed... when we were shown our room, it wasn't the room l saw on the web page (classic double room). When l asked why ......l was told they had a full house and that was what we were allocated on that day....We booked our room in early August and our stay was in late September...the redeeming feature was, we were given another room by Management...bed firm ... pillows hard....breakfast good.

Hi there, Thank you for the feedback. I am sorry to hear that your original room was not what you expected. However, I'm pleased to hear a alternative room was found for you. We are delighted you enjoyed your breakfast here at the Mercure Bewdley. We hope to welcome you again soon. Kind regards, Rama Mallya

a disapointing stay

Ocena na stronie TripAdvisor 2.0/5

FarAway737808 Couples - 22/07/2019 Opinia zatwierdzona w TripAdvisor

Having stayed in a number of your hotels I was shocked at the standard of this hotel as it was no where near the standard of any other hotel I have stayed at. On arrival room key not ready and drink voucher forgotten, bedroom was on ground floor with large window with no net curtains so no privacy, wallpaper hanging of off the ceiling, ironing board with a dirty stained cover, rusting sink waste ,rusting rubbish bin ,pipe boxing had fallen of under basin and was laying on the floor old discoloured non slip bath mat on arrival at the bar we were faced with a long wait as there were no bar staff eventually a waitress came from the dining room yet another wait as there was no ice in the bar. I had booked you three course promotion dinner which I queried with the waitress as she had given me a regular menu only to be told they did not do this promotion despite having taken the booking, I was told I could eat from the main menu to the value of £25 on looking at the menu I was left with the option of garlic bread to start a choice of two mains and a scoop of ice cream to finish nothing else added up to £25. I decided two have the white bait which was barley cooked followed with a stake for £24 food arrived I was shocked to see what was on the plate a small hand full of chips half a tomato one and a half small mushrooms and a piece of steak about the size of a burger and about half as thick probably worth about £10,after this I decide to go to the bar for a coffee and a brandy yet another wait only to be told they did not have any brandy, at this point I gave up and headed to my room on arrival to find the wall in the corridor and my door crawling with ants. Breakfast I think was £15 a poor selection of cereals etc Mothers Pride bread a choice of one poor quality jam probably out of a catering tin overall very poor value for money. on checking out I voiced my complaint with the receptionist who rote them down and said she would pass them on to the manager who would be in touch, either she failed to pass them on or the manager chose to ignore them as the only response I have had was an email I hope you enjoyed your stay and we look forward to seeing you again. If this had been may first stay at an Accor hotel it would have been my last how this hotel has 4 stars is a mystery to me

Hi, Thank you for your feedback and I am really disappointed reading your feedback. All of the issue raised have been discussed with the concerned team and they too join me in passing their sincere apologies for the shortfall in service offered. Kind Regards Rama

Could improve some aspects

Ocena na stronie TripAdvisor 4.0/5

Thelma A Couples - 27/03/2019 Opinia zatwierdzona w TripAdvisor

A lovely room. Clean and attractive. Comfortable bed but hard unyielding pillows spoilt it slightly. Bath taps impossible to turn on without brute force and unable to turn off so water trickled all night.

short break

Ocena na stronie TripAdvisor 3.0/5

drwebb27 Couples - 02/01/2019 Opinia zatwierdzona w TripAdvisor

Room very good.Public areas / resturant areas tired need refurbishing.Breakfast restricted and not worth £15.99 although cooked items cooked fresh. Staff not very attentive. Had to wait at reception and resturant too long while staff did other things. Organise something on computer / sort cutlery.

Hi, Thank you for your comments following your stay with us. I have taken on board your comments and shared your feedback to the rest of the team and they too would like to pass on their sincere apologies for the shortfall in service. Kind Regards Rama Mallya

Enjoy Bewdley

Ocena na stronie TripAdvisor 4.0/5

rogersolomon Couples - 15/11/2018 Opinia zatwierdzona w TripAdvisor

The hotel is an old house about 20 minutes walk from the town centre or 5 minutes by car. we had a large room with correspondingly large bathroom and were very comfortable.. Good breakfast and other meals very tasty . Staff extremely friendly and helpful. This is a good venue from which to explore Bewdley and local attractions. We recommend.

Hi there, Thank you for your feedback following your stay with us heere at the Mercure Bewdley. I was extremely happy reading your feedback and I have passed on your feedback to my team as well who are thrilled hearing your feedback. Hope to see you in the near future. Regards Rama

mecure bewdley

Ocena na stronie TripAdvisor 3.0/5

Patk208 Couples - 14/10/2018 Opinia zatwierdzona w TripAdvisor

disappointed that the fact that there was a lack of accessible access to the hotel. No lift and major steps the main entrance, means this not a very accessible building. The receptionist was very helpful and gave us a room on the ground floor. We arrived back to the room on the second day at 4pm to find the room had not been serviced

Dear Patk208, Thank you for your recent review following your stay here with us at Mercure Bewdley. I do apologise about the lack of accessible access but we do have accessible car park and entry to the hotel via a side entrance and I do apologise that this was not made clear to you. I am happy to read that the receptionist was helpful and I have passed on your feedback about housekeeping to the team and they too would like to join me in passing their sincere apologies for the shortfall in service. Kind Regards Rama

Genuinely caring?

Ocena na stronie TripAdvisor 2.0/5

timsatterly Business - 23/09/2018 Opinia zatwierdzona w TripAdvisor

All OK. No hot water when it came to a shower in the morning. OK, these things happen but when I mention this upon checking out, an apology from the receptionist followed by 'here is your invoice, how are you going to settle'. Is hot water an optional extra?

Another weekend ruined

Ocena na stronie TripAdvisor 2.0/5

coachdrive2018 Couples - 31/08/2018 Opinia zatwierdzona w TripAdvisor

This hotel has had many problems since Mercure took over this hotel. Before them it was great! Again another group of new faces. On check-in reception couldn't issue a room key, asked for an extra payment as they were not aware it was booked through the loyalty club,didn't offer the welcome drink. On second day room key wouldn't work again! On check-out I was asked for the extra payment again. I have yet to stay at this hotel without a problem! That was my 23 visit under this group and I had 12 visits when under the previous ownership(no problems). I've found another hotel in Bewdley so it is time for a change!

Dear coachdrive2018 Thank you for taking the time to write a review on your stay. I am sorry you feel that a brand which has been in the hotel for several years is not your preference. I am sorry you experienced complications during your stay with us on this occasion. After 23 visits I would have said you were a fan which is almost double of your visits when it was under a different brand. However please do accept my apologies for the issues you experienced during your visit. Kind regards Wilma

Getting Worse

Ocena na stronie TripAdvisor 3.0/5

DaveF1704 Couples - 28/08/2018 Opinia zatwierdzona w TripAdvisor

This is the Third stay at this hotel and it is getting worse. Our booking was for a twin room - we were allocated a double. The room was OK and clean but the toilet cistern was very noisy when filling and the shower area had rust and mould.We had an evening meal which was OK but from a choice of four desserts only two were available.Breakfast was of poor quality particularly the tasteless sausages. The coffee machine had serious problems.We requested a newspaper for two mornings, it arrived on the first but on the second day we were told there were none available in the area!

Dear DaveF1704 Thank you for your comments regarding your stay. I have noted your comments with great interest and I have passed them onto the departments concerned to ensure we have an improvement plan in place. Kind regards Simon

Good location, sad decor

Ocena na stronie TripAdvisor 3.0/5

rkguntrip Couples - 27/08/2018 Opinia zatwierdzona w TripAdvisor

Decor and carpets need updating. Room and bathroom was fine. Breakfast choice fine. Dinner selection disappointing as some dishes were unavailable. Food quite good on the whole. Dinner service quite good despite a coach trip.

Dear rlgimtrip Thank you for taking the time to review your stay. I am pleased to read that you had a good experience at the Hotel. Hopefully we will see you again real soon. Kind regards Simon

Mercure Bewdley The Heath - One Night Dinner B&B Stopover

Ocena na stronie TripAdvisor 3.0/5

browserkay Couples - 29/07/2018 Opinia zatwierdzona w TripAdvisor

Good sized comfortable rooms. Nicely situated hotel in its own grounds. However, overall the public areas are looking a little tired and dated but the staff, in general, were very helpful. The dining experience would have been pleasant had it not been for a large foreign tour group that were there at the same time. The restaurant staff seemed stretched to cope with a group of this size and as a result the quality of the service for the residents who were dining at the same time suffered. Nonetheless, the food was excellent when it eventually arrived. We carefully managed the time of our breakfast to avoid the same problems but it did mean getting up early.

Dear Guest, Thankyou for taking the time to write us a review. We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Attending a wedding

Ocena na stronie TripAdvisor 5.0/5

wolverleyrose Friends getaway - 18/07/2018 Opinia zatwierdzona w TripAdvisor

Friendly staff greeted us on arrival, we had a Classic room which was spacious and clean including the bathroom. A filling cooked breakfast to start the day with plenty of options. Very quiet surrounding.

We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback and I will share your comments with our team. Thankyou again

uncooked food

Ocena na stronie TripAdvisor 3.0/5

Ian L Business - 29/04/2018 Opinia zatwierdzona w TripAdvisor

Had dinner in the restaurant. Advised on arrival to book, eat early or face a queue. Went I wnet their were half a dozen already in and just two more arrives whilst I was eating. Ordered fish and chips and the fish was under cooked. Chef sent a messge it was the flour was an unusual type and it was cooked. Waitress sent to check hereslf and agreed with me it was not cooked. As a grey aging nothener I know when fish is not cooked and the hotel needs a new Chef.

Not up to the usual Mercure standard

Ocena na stronie TripAdvisor 2.0/5

santa-robin Couples - 24/02/2018 Opinia zatwierdzona w TripAdvisor

We stayed in this hotel on two seperate weekends and on both occasions the rooms offered were shabby with wallpaper peeling off the walls and paint peeling off the radiators. No alternative rooms were available because surprisingly they were fully booked. Our bed was made up with a stained duvet cover which we only discovered to our horror after sleeping one night under it. The duty manager said he would apply a refund to compensate for all this but we have been imformed since that they are not honouring this promise. Mercure hotel menus and wine lists are always over priced that is why so many clients choose to eat at alternative venues. However we did eat in on two occasions and on both there were instances where short cuts were applied to the description of the dishes served. We booked this accomodation as a halfway stop over when travelling up to Cheshire for a weeks break at a Warners hotel. Warners is classed as four star, in comparison the accomodation at this Mercure would rate possibly as two star.

Dirty

Ocena na stronie TripAdvisor 2.0/5

rebs011 Solo travel - 04/02/2018 Opinia zatwierdzona w TripAdvisor

Room was very dirty. Bed sheets covered in stains. Thick dust. Broken kettle. Broken iron. Dirty bathroom. Expensive food. Tea making facilities used. Will not be returning. Will go to premier inn instead.

Najnowsze opinie: 20

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