Mercure Bewdley The Heath Hotel 4 stars

Customer review rating 3.5/5 1,863 reviews

ALLSAFE approved hotel

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Mercure Bewdley The Heath Hotel
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+ 17 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just 2km from West Midlands Safari Park

  • Within walking distance of Bewdley Pines Golf Club

  • Five meeting rooms on-site capable of seating 300 people

  • Fully-licensed wedding venue and reception

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Bewdley The Heath Hotel

Habberley Road
Bewdley Nr Kidderminster
DY12 1LA kidderminster
united kingdom

Tel: +4401299393009

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • KIDDERMINSTER :  HABBERLEY RD

  • By plane

    BIRMINGHAM INT At 56.64km / 35.2 miles

  • By train

    KIDDERMINSTER At 4.67km / 2.9 miles

GPS :52.382977, -2.293401

Our accommodation(s)

Choose from modern-style classic rooms or refurbished Victorian rooms in the original house. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspape r, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 four poster bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

Butler's Bar & Brasserie

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BUTLER'S BAR

Non contractual photo

Butler's Bar offers a range of wines, beers, spirits, cocktails and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 337

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Bewdley The Heath Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.5/5

1,863 reviews

tripadvisor

TripAdvisor Rating 3.5/5

899 reviews

Super Spa facilities in lovely location

Customer review rating 4.0/5

Jan Solo - 12/11/2020 Confirmed reviews ALL

Lovely place to stay. Due to COVID it’s a little unfair to fully rate the hotel as they unable to provide normal service

Well located, if, a bit tired

Customer review rating 3.5/5

Saad Families - 09/11/2020 Confirmed reviews ALL

Good location, excellent staff, very spacious family room, good facilities & access. However cleanliness and decor needs improvement.

Great staff and facilities. Tired building.

TripAdvisor rating 4.0/5

hmsglobaluk 06/11/2020 TripAdvisor review

Great staff and a good lobby but cleanliness and decor are nothing to be desired. The facilities included access to a pool and gym however an update across the estate would be good. Staff were very helpful and polite. Ideally close to the Safari park.

Ok, but not as good as we hoped.

Customer review rating 3.5/5

John H. Couples - 04/11/2020 Confirmed reviews ALL

A nice welcome. Was just for one night. Being told on arrival that the hotel had no food available for dinner or a cocked breakfast was disappointing.

Wedding Anniversary.

Customer review rating 4.0/5

Ian Couples - 30/10/2020 Confirmed reviews ALL

Under the present circumstances the venue was very well run.

Dear Ian M., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya Operations Manager

Well located for where was need to go.

Customer review rating 2.0/5

Michael B. Families - 19/10/2020 Confirmed reviews ALL

Room was a good size for the 5 of us. Room was little bit dirty, marks and hair on shower wall, stains, mould and foundation on nets, Was told when booking that the hotel had full restaurant menu but was room service, we was fine with that, when arrive to have dinner the menu was lacking in what we was told. There was even a kids menu, pasta, sausage, even more of a disappointment was breakfast again got told was full cooked wasn’t, I ask if they could do toast and my son as he his autistic that’s all he eats for breakfast they couldn’t even offer anything else, yes the Continental breakfast was available I wasn’t paying £5 for stuff that we wouldn’t of eaten. One of our guest was gluten free which they wouldn’t of able to eat.

Dear Michael b., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and will discuss all relevant details highlighted with external parties. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya Operations Manager

Under the present restrictions the hotel is really well run, organised, and most importantly feels a safe place to stay.

Customer review rating 5.0/5

Gordon H. Couples - 19/10/2020 Confirmed reviews ALL

All members of staff were extremely polite, helpful, and respectful. The facilities were well managed with appropriate controls in these difficult times. I would recommend using this hotel to anybody. The local establishment for food and a drink was only a short walk. This was found to be welcoming and hospitable. Really enjoyable stay made better by the excellent staff.

Dear Gordon H., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya Operations Manager

Disappointing stay

Customer review rating 3.5/5

Simon Families - 18/10/2020 Confirmed reviews ALL

Although the Heath was clean, it seemed poorly maintained, the reception desk was often unattended and the closed bar and restaurant were a disappointment.

Dear Simon C., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya Operations Manager

Good stay

Customer review rating 5.0/5

Anonymous Couples - 17/10/2020 Confirmed reviews ALL

Nice room and lovely location

Dear Lynsey P., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya Operations Manager

Good stay

Customer review rating 5.0/5

Charles Couples - 09/10/2020 Confirmed reviews ALL

Made to feel very welcome, all Covid-19 precautions in place, room service instead of open bar and restaurant, quick and efficient., new towels and replacement complimentary tea and coffee left outside the room on second day, we are travelling round at the moment, and this hotel was the only one that thought to do this. The swimming facilities our second to none, booking easy, and water warm. Would highly recommend,

Dear Charles F., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya Operations Manager

Lovely location

Customer review rating 4.0/5

Dennis Couples - 07/10/2020 Confirmed reviews ALL

Felt safe, good procedures in place. Clean and staff very friendly and helpful. Lovely location and nicely placed near the town.

Dear Dennis R., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya Operations Manager

Well Located for West Midlands Safari Park!

Customer review rating 5.0/5

Dheeraj S. R. Families - 29/09/2020 Confirmed reviews ALL

Staff are extremely accommodating and helpful even during Covid times, 10 mins to Safari Park, host of utilities and services located within 20-25 min drive ….

Dear Dheeraj R., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya

Dirty

Customer review rating 0.5/5

Colin P. Families - 27/09/2020 Confirmed reviews ALL

Room was filthy despite my being reassured over the phone that it would not be. Layers of dust on all surfaces. No mention on Accor website, where I booked, that restaurant and bar shut. This needed to be stated explicitly. I feel I have wasted a lot of points booking here. Cannot believe a four star hotel has no fridges. Had to run back and forth to reception to get milk heated for our son. Very stressful, also zero choice for children on room menu. Richard and holly on reception very helpful

Dear colin P., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya

Satisfactory Stay

Customer review rating 4.0/5

Graham Couples - 27/09/2020 Confirmed reviews ALL

Staff very good room clean & comfortable, Price reasonable. However we were not informed that the restaurant was closed. For dinners this worked out OK as we found suitable eating Places in Bewdley However the takeaway breakfast was poor and we were not told that we would be charged £5 for each one.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rama Mallya

Great location for our needs

Customer review rating 4.0/5

Anne Families - 23/09/2020 Confirmed reviews ALL

Felt safe in this time of pandemic

Faded gentility

Customer review rating 2.5/5

G A. Friends - 21/09/2020 Confirmed reviews ALL

Primarily due to the current pandemic most of the facilities such as dining room and the bar were unavailable. The room was in serious need of an update with peeling wallpaper, grubby radiator and tired bathroom. The room, bedding and towels were clean and the bed was in good condition albeit very frm and not comfortable. The staff were friendly, however in short it wasn't the standard I expect from a Mercure hotel.

Dear Ged A., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya

Mercure Bewdley

TripAdvisor rating 4.0/5

richardplewis Couples - 20/11/2019 TripAdvisor review

Enjoyable stay, room was v good, bathroom a little tired and an unpleasant smell, No information offered on check-in (Pool opening/close times, breakfast times etc) No info in the room other than Christmas events and local interests. No where to put hot food covers in breakfast area, v good breakfast otherwise. Pleasant staff, Thanks

Hi there, Thank you for the feedback. We are pleased to hear that you enjoyed your stay here with us at the Mercure Bewdley. I will be sharing your comments regarding check-in information with my reception team to ensure issues like this do not happen in future, please accept our apologises. We hope to welcome you again soon. Kind regards, Rama Mallya

Disappointing

TripAdvisor rating 3.0/5

MRFawcett Couples - 06/11/2019 TripAdvisor review

Small ground floor room with inadequate storage space for clothes, tiny washbasin likely to spill. Restaurant menu very limited and pricey, but food good. Package deal booked online and paid in advance, but had problems on billing at checkout.

Hi there, Many thanks for your feedback and I take on board your feedback. Thank you for your compliments about the food and after speaking to the reception team member who dealt with you upon check out she explained the issue,however she assured that it was dealt once investigated.Please accepy our apology for the confusion. Kind Regards Rama

Very tired hotel

TripAdvisor rating 1.0/5

CB2872VK Family - 24/10/2019 TripAdvisor review

The hotel is in desperate need of a deep clean, decoration and new linen. From a very dirty bathroom, to holes in the curtains to wall paper hanging off the wall. It was a disappointing experience. Having provided feedback to the hotel, anyone has come back to us with a response. Poor customer service.

Good afternoon, Thank you for taking the time to fill out the feedback. I am very disappointed to read your comments. We are currently in the process of having our rooms redecorated. I will be sharing your feedback regarding the cleanliness with the housekeeping team to ensure we do not receive unsatisfactory reviews again. Please accept our deepest apologises. We hope to welcome you again in the future. Kind regards, Rama Mallya

Comfort & seclusion

TripAdvisor rating 4.0/5

jallan626 Couples - 18/10/2019 TripAdvisor review

A very comfortable hotel with lovely grounds and a n excellent health center. Good selection of drinks and excellent food in the restaurant. Proximity to Bewdley is a plus with the Safari Park and the Severn Valley Railway in easy driving distance.

Hi, Thank you for your kind words.I am sure the team will be happy to read your feedback. Thank you once again. Regards Rama

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