Mercure Bewdley The Heath Hotel 4 stars

Customer review rating 3.5/5 1,851 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Bewdley The Heath Hotel
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+ 17 Services
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Located just 2km from West Midlands Safari Park

  • Within walking distance of Bewdley Pines Golf Club

  • Five meeting rooms on-site capable of seating 300 people

  • Fully-licensed wedding venue and reception

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Bewdley The Heath Hotel

Habberley Road
Bewdley Nr Kidderminster
DY12 1LA
kidderminster
united kingdom

Tel: +4401299393009

Check-in from 15h00

Check out up to 11h00

  • KIDDERMINSTER :  HABBERLEY RD

  • By plane

    BIRMINGHAM INT At 56.64km / 35.2 miles

  • By train

    KIDDERMINSTER At 4.67km / 2.9 miles

GPS :52.382977, -2.293401

Our accommodation(s)

Choose from modern-style classic rooms or refurbished Victorian rooms in the original house. All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspape r, robe and slippers.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 2 children

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 four poster bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic accessible room with 2 single beds

Accessible room
  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

Butler's Bar & Brasserie

Type of cuisine: International

The hotel's friendly, professional team make sure dishes from the Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BUTLER'S BAR

Non contractual photo

Butler's Bar offers a range of wines, beers, spirits, cocktails and soft drinks with helpful and experienced bar staff to ensure that you have everything you need. Light meals are available in the bar allowing you to continue relaxing.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 337

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Mercure Bewdley The Heath Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.5/5

1,851 reviews

tripadvisor

TripAdvisor Rating 3.5/5

898 reviews

Good stay

Customer review rating 3.5/5

Anonymous Couples - 17/10/2020 Confirmed reviews ALL

Nice room and lovely location

Dear Lynsey P., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya Operations Manager

Good stay

Customer review rating 3.5/5

Charles Couples - 09/10/2020 Confirmed reviews ALL

Made to feel very welcome, all Covid-19 precautions in place, room service instead of open bar and restaurant, quick and efficient., new towels and replacement complimentary tea and coffee left outside the room on second day, we are travelling round at the moment, and this hotel was the only one that thought to do this. The swimming facilities our second to none, booking easy, and water warm. Would highly recommend,

Lovely location

Customer review rating 3.5/5

Dennis Couples - 07/10/2020 Confirmed reviews ALL

Felt safe, good procedures in place. Clean and staff very friendly and helpful. Lovely location and nicely placed near the town.

Well Located for West Midlands Safari Park!

Customer review rating 3.5/5

Dheeraj S. R. Families - 29/09/2020 Confirmed reviews ALL

Staff are extremely accommodating and helpful even during Covid times, 10 mins to Safari Park, host of utilities and services located within 20-25 min drive ….

Dear Dheeraj R., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya

Dirty

Customer review rating 3.5/5

Colin P. Families - 27/09/2020 Confirmed reviews ALL

Room was filthy despite my being reassured over the phone that it would not be. Layers of dust on all surfaces. No mention on Accor website, where I booked, that restaurant and bar shut. This needed to be stated explicitly. I feel I have wasted a lot of points booking here. Cannot believe a four star hotel has no fridges. Had to run back and forth to reception to get milk heated for our son. Very stressful, also zero choice for children on room menu. Richard and holly on reception very helpful

Dear colin P., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya

Satisfactory Stay

Customer review rating 3.5/5

Graham Couples - 27/09/2020 Confirmed reviews ALL

Staff very good room clean & comfortable, Price reasonable. However we were not informed that the restaurant was closed. For dinners this worked out OK as we found suitable eating Places in Bewdley However the takeaway breakfast was poor and we were not told that we would be charged £5 for each one.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rama Mallya

Great location for our needs

Customer review rating 3.5/5

Anne Families - 23/09/2020 Confirmed reviews ALL

Felt safe in this time of pandemic

Faded gentility

Customer review rating 3.5/5

G A. Friends - 21/09/2020 Confirmed reviews ALL

Primarily due to the current pandemic most of the facilities such as dining room and the bar were unavailable. The room was in serious need of an update with peeling wallpaper, grubby radiator and tired bathroom. The room, bedding and towels were clean and the bed was in good condition albeit very frm and not comfortable. The staff were friendly, however in short it wasn't the standard I expect from a Mercure hotel.

Dear Ged A., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya

Good Stay

Customer review rating 3.5/5

Paul C. Couples - 21/09/2020 Confirmed reviews ALL

Relaxing

Had the 2 breakfasts and evening meal terrible food never again

Customer review rating 3.5/5

S. T. P. Couples - 19/09/2020 Confirmed reviews ALL

Grab and go breakfasts too sweet and not value for money, wanted a wheat free told that or nothing. Evening meal on a tray in cardboard containers and plastic cutlery except for soup spoon. Chips luke warm and flavourless, dry with only tomato sauce and that was already on the pizza. Burger small and very dry. On plus side single beds very comfortable. Outside a dirty nappy was out the front and still there when left 3 days later, no gardening been done in years as weeds had taken over. Will NEVER go back.

Dear Sherry P., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya

Could have been better

Customer review rating 3.5/5

Dee M. Couples - 18/09/2020 Confirmed reviews ALL

Room ok, bit tired. Staff ok. However, nothing open. No bar. No restaurant. NO FRESH COFFEE. Covid measures good and understandable, but it’s going to far to not have any access to any fresh hot drinks except the ones in the room with the awful milk. Also, it necessitated going out to eat as the in room dinner choice is poor. Tbh one of the reasons for going into a hotel is to be pampered slightly, but none of that here.

Dear Deirdre M., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya

Great

Customer review rating 3.5/5

Aaron W. Families - 17/09/2020 Confirmed reviews ALL

Great

Located close to where I was visiting

Customer review rating 3.5/5

Mr M. Families - 16/09/2020 Confirmed reviews ALL

Although the bed was comfy the shower was terrible. I would prefer a shower that isn’t fixed but more importantly the mixer/adjuster was not working so the temperature was impossible to correct, it was either cold or scolding hot!! On check out there was nobody at reception so I couldn’t express my views at that time.

Dear Ray M., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya

Lots to see and do, and the weather was warm and sunny

Customer review rating 3.5/5

Mrs M. A. Couples - 11/09/2020 Confirmed reviews ALL

Since lockdown, we have had 2 weekend breaks, the one to the Midland Hotel in Morecombe, which was before the more recent restrictions, was excellent, and one to a guest house on the East coast, which was also excellent, but a little disappointing that they did not provide the afternoon tea, which was advertised as included in the cost of the stay, due to Covid. The bedroom at the Heath hotel, Bewdley was excellent, on the ground floor, with parkland views. The bed was really comfortable and the shower terrific. We were disappointed that the hotel did not provide a cooked breakfast, which meant we went to the Riverside cafe in Bewdley, sat by the river in the sunshine, and enjoyed a full English at half the price it would have cost us at the hotel. Main meals at the hotel were offered only in our room, so we ate out at the restaurants in Bewdley. Highly recommend the Little Pack Horse for Desperate Dan pie, the Pomodoro for Italian cuisine, and The Rajah for Indian food. We were looking forward to using the spa facilities at the hotel, but opted out because it just seemed too complicated with all the stringent safety measures in place. We got a very good room rate, and really enjoyed our 4 days holiday, going on the Severn Valley Steam train, and visiting Bridgnorth and Ironbridge, and walks along the river Severn. Visiting Bewdley is like stepping back in time, only the modern plague of car parking charges, blighting an otherwise idyllic visit.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rama Mallya

Lovely Room... Great Bed!

Customer review rating 3.5/5

Mrs H. Couples - 11/09/2020 Confirmed reviews ALL

Receptionist was lovely and checked us in quickly. The room was clean and very well maintained with a very large comfortable king size bed. Felt very safe at the hotel in these times of social distancing

Dear Kirstie H., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya

Poor offer, too dated and ran down

Customer review rating 3.5/5

T. Business - 11/09/2020 Confirmed reviews ALL

Very poor offer for a 4 star hotel. Ibis does better in terms of breakfast for less money. The rooms are too dated. The bathroom has mould and the wallpaper in the bedroom is peeling off. Nothing of a 4 star I am afraid.

Paid for late checkout - room cleared while we were out

Customer review rating 3.5/5

Abbie Friends - 10/09/2020 Confirmed reviews ALL

Stay was initially good, was just staying overnight. Booked a late checkout for up to 6pm as we planned to go to the safari during the day. Got back to the hotel around 3pm to find our stuff dumped in the reception area in clear bags with all our things on show to be told a late checkout only extends it by an hour meaning we would've had to be out the room at 12pm. I showed my email which states checkout is up to 6pm and the story changed to them overbooking the room and needing it for the next customers. Was told i could have a refund for the checkout fee but that has to go through customer services as i booked online, thats fair enough but I've emailed them a few times now and had no response. No one answering my calls either, probably won't get that refund. Won't be staying here again.

Dear Abbie J., Thank you for taking the time to tell us about your experience at the Mercure Bewdley The Heath Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rama Mallya

Good stay

Customer review rating 3.5/5

Hannah J. R. Families - 08/09/2020 Confirmed reviews ALL

Front desk very welcoming. Room lovley for Price we paid. Does need a little tlc but for the price You can’t grumble. Would Of been 10/10 if breakfast was up and running. Pool lovley overall we had a wonderful stay and would return.

Dear H R., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya

Poorly signposted

Customer review rating 3.5/5

Michelle H. Friends - 03/09/2020 Confirmed reviews ALL

Difficultly booking rang four times to be told no availability, couldn’t book groupon deal, then available with breakfast, then breakfast not included. Checked in only to be told bar and restaurant closed, should’ve been told on booking and I would have booked somewhere else.

Safe, good stay, helpful staff

Customer review rating 3.5/5

Seema Couples - 02/09/2020 Confirmed reviews ALL

Nice hotel not too far from town centre. Followed guidelines related to social distancing and cleanliness. Staff were helpful and accomodating

Dear Seema S., We very much appreciate your comments regarding your stay at the Mercure Bewdley The Heath Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rama Mallya

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