Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 424 reviews

Best price
guarantee
Mercure Ayr Hotel - Image 1
Mercure Ayr Hotel - Image 2
Mercure Ayr Hotel - Image 3
Mercure Ayr Hotel - Image 4
Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

Description

Hotel extras

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  424 reviews

Customer review rating 0.5/5

Tanya C. Couples - Confirmed reviews ALL

Where do I start? Asked for a seaview and got a car park view instead. Was woken at 8am by machinery on the building site outside. The windows don’t close properly so that didn’t help. The mattress was covered in stains, I don’t even want to think about it. Aside from that it was uncomfortable and the pillows were like rocks. The television had 2 channels and I wasn’t able to tune anymore in. To top it off the toilet didn’t flush properly. For £140 for one night I would expect more!

Dear Tanya, Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations. We understand that you would have preferred a sea view, however the room type which was booked only looks onto the car park. We do try our best to accomodate all guest requests subjected to avalability . We do sincerely apologise for the disturbance caused by the nearby building work and appreciate how the issues with the windows would have made this even more frustrating but unfortunately these works are outwithin our control. We are particularly concerned by your comments regarding the condition of the mattress, the comfort of the bedding, the limited television channels, and the problem with the toilet. These are certainly not the standards we aim to provide, and your feedback has been shared with our housekeeping and maintenance teams so that these matters can be investigated and addressed immediately. We completely understand your disappointment, especially given the price paid for your stay, and we regret that we did not provide the experience you expected. Thank you for bringing these issues to our attention, as guest feedback is invaluable in helping us improve. Kind Regards Megan Wait Operations Manager

Customer review rating 4.5/5

Robert A. Solo - Confirmed reviews ALL

Stayed three nights and found whole stay comfortable and pleasant Staff were very nice and friendly and made visit feel nice Only negative was no plug point at bed so if watching stuff to keep phone charge or iPad if using them

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alex Farrer Asst Manager

Customer review rating 5.0/5

Jennifer P. Families - Confirmed reviews ALL

Staff were really nice and very welcoming. The hotel was really nice aswell as our room which was very spacious and also nice and clean.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alex Farrer Asst Manager

Customer review rating 3.5/5

Melanie S. Business - Confirmed reviews ALL

The room was very comfortable and breakfast was nice. It was a warm night so the window was open but there was some noise outside.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alex Farrer Asst Manager

Customer review rating 2.5/5

Tsz L. L. Business - Confirmed reviews ALL

I would like to praise the staff here, particularly Meghan, who was exceptionally helpful and provided great service throughout my stay. However, the hotel's hardware is severely lacking. As a Mercure property, having no 24-hour dining available on-site and no refrigerator in the room is completely below expected standards. This combination makes it incredibly inconvenient for travelers who need basic food storage. Great staff like Meghan deserve better infrastructure to support them. Management needs to address these major deficiencies.

Dear Guest, Thank you for taking the time to share your feedback. The hotel does offer 24 hour dining. Details on how to order are in all the bedrooms. Fridges are available in our upgraded rooms. Thank you again for your feedback Sincerely, Alex Farrer Asst Manager

Other web-users rate our hotel

  • 428 reviews 9.2/10 Location
  • 726 reviews 6.6/10 Room
  • 668 reviews 8.6/10 Service
  • 8 reviews 4.5/10 WiFi
  • 299 reviews 6.9/10 Cleanliness
  • 270 reviews 7.4/10 Breakfast
  • 176 reviews 5.1/10 Food
  • 152 reviews 3.3/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Ayr