Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 400 reviews

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Description

Hotel extras

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

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Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  400 reviews

TripAdvisor Rating  3.4/5  1,115 reviews

Customer review rating 4.5/5

Chic H. Business - Confirmed reviews ALL

Comfortable friendly and good location

Dear Chic H., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Megan Wait Operations Manager

Customer review rating 4.0/5

Claire M. Couples - Confirmed reviews ALL

Nice spacious room, comfortable beds, and welcoming.

Dear Claire M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Megan Wait Operations Manager

Customer review rating 4.5/5

Alison C. Business - Confirmed reviews ALL

We attended a training weekend at the hotel and found that the rooms, accomodation and food were great. The staff were really friendly and the service was good. The hotel is central to all things in Ayr and is easy to find. Tbe rooms were lovely and clean although some of the hotel can do with a wee bit of a makeover as some of it looked tired. We will definetly be booking again.

Dear Alison C., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Megan Wait Operations Manager

Customer review rating 5.0/5

Kirstin B. Business - Confirmed reviews ALL

Check in seemless but maybe mention the charge for the parking , I may have missed it when booking. Room - exceptional and thank you to Elizabeth as it was spotless Lunch - after travelling wanted a quick bite whilst working and was so good I would like to thank the reception, sorry I never caught your name, for assisting with a comb as I had forgotten mine and had an event that evening. Breakfast - perfect All in all , really great and for being a solo traveller i really appreciated how safe i felt

Dear Kirstin B., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Megan Wait Operations Manager

Customer review rating 2.0/5

John T. Business - Confirmed reviews ALL

I booked at early check in for the additional £50 fee. Receptionist was not very happy about this and stated that “early check in is not guaranteed”. I pointed out that it was a chargeable addition to the room rate (it almost doubles the price) and therefore of course it should be guaranteed! She informed me that the hotel had been very busy the previous night and that rooms were still being prepared. I expressed my displeasure at being sold something that was not available and that my expectations were not met. At this point she produced an already programmed room key and pre printed welcome letter and checked me in. The room was clearly available so why all this song and dance? Completely unnecessary.

Dear John T., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Megan Wait Operations Manager

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Other web-users rate our hotel

  • 423 reviews 9.2/10 Location
  • 727 reviews 6.8/10 Room
  • 684 reviews 8.7/10 Service
  • 7 reviews 7.1/10 WiFi
  • 315 reviews 7/10 Cleanliness
  • 252 reviews 7.4/10 Breakfast
  • 175 reviews 4.8/10 Food
  • 155 reviews 5.7/10 Value

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