Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 409 reviews

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Mercure Ayr Hotel - Image 1
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Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

Description

Hotel extras

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

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Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  409 reviews

TripAdvisor Rating  3.4/5  1,104 reviews

Good

TripAdvisor rating 4.0/5

Chloe M TripAdvisor review

Room was a good size Beds were good just the pillows were hard When I checked in there was hair n tag things in the drawer and hair on the bathroom bin glass on the taps and shower part was marked too but apart from that it was a good stay

Dear Chloe, We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards

Customer review rating 3.5/5

Jill G. Couples - Confirmed reviews ALL

nice staff, easy bike parking in golf room, breakfast fine. Hotel is looking shabby, especially the carpet in room 557, which was stained. Chairs in the lobby were very worn. We had a room at the end of the hall and the internet didn’t work well. There were very few outlets in the rooms which was inconvenient.

Dear Jill G., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

Lack of staff let's it down

TripAdvisor rating 3.0/5

andyandjanice69 Business - TripAdvisor review

Spent 3 night here. The hotel is tired the lack of staff is noticeable the food is over priced and the drinks are a lot cheaper in the pub next door. The lack of leisure facilities and thre hotel needs some TLC shows. The corridor are noisy at night

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We are in the middle of a soft refurbishment of the hotel at the moment and hope you will give us the chance to redeem ourselves when this is done. Kind regards

Customer review rating 5.0/5

Sheila C. Couples - Confirmed reviews ALL

Had a lovely 2 nights stay . Staff were great and everyone was helpful. Hotel was clean and comfortable.

Dear Guest Thank you so much for your fantastic feedback. We are delighted you enjoyed your stay and look forward to seeing you back again soon. Kind regards Alex Asst Manager

Customer review rating 1.5/5

Charlotte B. Couples - Confirmed reviews ALL

Poor quality for the price paid. Most staff extremely rude and unapproachable. Strong smell of damp from the room. Bathroom in poor condition - large chunk missing from sink, shower loosely fitted to wall. Minimal breakfast available and difficult to find staff in area. Poor experience compared to other Mercure stays

Dear Charlotte B., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

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Other web-users rate our hotel

  • 361 reviews 9.1/10 Location
  • 623 reviews 6.6/10 Room
  • 608 reviews 8.6/10 Service
  • 262 reviews 7/10 Cleanliness
  • 225 reviews 7.3/10 Breakfast
  • 169 reviews 4.8/10 Food
  • 128 reviews 5.2/10 Value
  • 128 reviews 3.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.