Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 418 reviews

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Mercure Ayr Hotel - Image 1
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Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

Description

Hotel extras

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

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Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  418 reviews

TripAdvisor Rating  3.4/5  1,102 reviews

Customer review rating 5.0/5

Sheila C. Couples - Confirmed reviews ALL

Had a lovely 2 nights stay . Staff were great and everyone was helpful. Hotel was clean and comfortable.

Dear Guest Thank you so much for your fantastic feedback. We are delighted you enjoyed your stay and look forward to seeing you back again soon. Kind regards Alex Asst Manager

Customer review rating 1.5/5

Charlotte B. Couples - Confirmed reviews ALL

Poor quality for the price paid. Most staff extremely rude and unapproachable. Strong smell of damp from the room. Bathroom in poor condition - large chunk missing from sink, shower loosely fitted to wall. Minimal breakfast available and difficult to find staff in area. Poor experience compared to other Mercure stays

Dear Charlotte B., Thank you for taking the time to tell us about your experience at the Mercure Ayr Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gordon Baillie Guest Services Manager

Customer review rating 4.5/5

Philip B. Couples - Confirmed reviews ALL

Room was spotlessly clean but furniture tired and in need of updating.

Dear Philip, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gordon Baillie Guest Services Manager

Customer review rating 4.5/5

Fiona P. Couples - Confirmed reviews ALL

Friendly staff, comfortable room, good breakfast. Stayed two nights and will be back.

Dear Fiona, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gordon Baillie Guest Services Manager

Customer review rating 5.0/5

Matthew K. Solo - Confirmed reviews ALL

Great staff; fantastic views; convenient location; comfortable bed.

Dear Matthew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Gordon Baillie Guest Services Manager

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Other web-users rate our hotel

  • 356 reviews 9.1/10 Location
  • 618 reviews 6.5/10 Room
  • 604 reviews 8.6/10 Service
  • 260 reviews 6.9/10 Cleanliness
  • 226 reviews 7.4/10 Breakfast
  • 166 reviews 5.2/10 Food
  • 129 reviews 3.7/10 Amenities
  • 128 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.