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Mercure Ayr Hotel 3 stars

Customer review rating 4.0/5 3,649 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
Mercure Ayr Hotel
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+ 9 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Feel Good Health Club with pool, spa and sauna

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Golf (nearby)
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Ayr Hotel

Dalblair Road
Ayr
KA7 1UG ayr
united kingdom

Tel: +4401292844299

Fax: (+44)01612342819

Check-in from 15h00

Check out up to 11h00

  • AYR :  Ayr

  • AYR :  Ayr

  • By plane

    GLASGOW INTERNATIONAL AIRPORT At 57.94km / 36 miles

  • By plane

    PRESTWICK At 7.24km / 4.5 miles

  • By train

    AYR At 0.48km / 0.3 miles

GPS :55.460657, -4.63166

Our accommodation(s)

All bedrooms feature a flat-screen TV, safety box and complimentary high speed WiFi. Guest rooms at the front of the hotel offer views of the Isle of Arran. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, robe, slippers and sofa. Ironing facilities are available on request from the front desk.

Compact room with 1 double bed

  • Max. number of persons: 1
  • Area: From 12 / 129 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 1 double bed

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic room with 2 single beds

  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Privilege room with 1 double bed and sea view

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Views: Ocean/Sea view *

Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities

Superior room with 1 double bed and sea view

  • Max. number of persons: 4
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities

Our restaurants and bars

THE BRASSERIE

Type of cuisine: International

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

THE BAR

The bar offers a range of wines, beers, spirits and soft drinks. Our bar staff will ensure that you are looked after and enjoy your experience in our relaxed surroundings. Light meals are also available in the bar.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 257

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 225 people

Find out more

Our guest reviews for
Mercure Ayr Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,649 reviews

tripadvisor

TripAdvisor Rating 3.5/5

925 reviews

Great location

Customer review rating 4.0/5

Anonymous Friends - 18/06/2021 Confirmed reviews ALL

Room clean. Beds extremely comfortable. Most staff extremely helpful and friendly. Would have preferred a sea view rather that the car park view.

Lovely room with a sea view

Customer review rating 4.0/5

Auntie M. Friends - 18/06/2021 Confirmed reviews ALL

Another Mercure up to its usual high standard. Would have been full marks other than 2 wee niggles. One was within the hotel's control, the other wasn't. Some guests aren't considerate of others. There was a lot of loud music being played later in the evening despite noticed in the lifts asking for consideration of others. The plates for hot food at breakfast need to be hit otherwise the food becomes cold quite quickly. Your staff were efficient, friendly and hard working.

Very well located

Customer review rating 5.0/5

Margaret S. Families - 18/06/2021 Confirmed reviews ALL

This town centre hotel was very relaxed n welcoming...staff were very good at their job...reception, kitchen, bar & leisure facility staff nothing was any trouble

OK, nothing exceptional

Customer review rating 3.5/5

Anonymous Business - 18/06/2021 Confirmed reviews ALL

No big issues. One way systems not rigidly enforced, surprised rooms were cleaned daily (especially as information said they wouldn't be. Need to sort the lift doors - the close far to quickly and are vicious!

Central

Customer review rating 2.5/5

L A. Couples - 17/06/2021 Confirmed reviews ALL

Upon arrival it was a shame to see cigarette butts all outside the entrance where smokers congregated. Check-in was efficient. However, when we got to our room things went downhill. It was obvious that the room had not been thoroughly cleaned as there was dust on most surfaces, bits on the floors, the toilet had a condom in it and excrement around the sides. We found a fake (joke) pooh on the skirting board and the mirror was smeared. I rang reception and they sent a housekeeper to the room to clean it. The assistant manager then arrived to apologise and told us the condition we had found it in was unacceptable and that the staff member concerned had been suspended. He also said we would not be charged for our stay. The cost of the room has been refunded.

Fantastic stay

Customer review rating 5.0/5

Ann Couples - 16/06/2021 Confirmed reviews ALL

Received an email prior to visit explaining covid safety measures that they have in place. Welcoming friendly staff, who also explained measures plus signs through out hotel that made you feel safe as people where aware and following guidelines. Room was lovely and clean, we had dinner on first night(part of the deal) which was really nice, breakfast was well organised and staff very helpful. Already planning our next trip.

Great stay , handy town and beach location

Customer review rating 4.0/5

John C. Couples - 16/06/2021 Confirmed reviews ALL

We regularly stay at this hotel, the recent refurbishment has been tastefully done with fresh colours and furnishings to the reception lounge bar and restaurant areas giving a very pleasing contemporary feel to the hotel. The room we stayed in, a classic double with sea view was very clean and comfortable with a super king size bed. The staff provided a wonderful services, and food was of a good enjoyable standard. Would highly recommend this hotel.

Great location

Customer review rating 4.5/5

Gary M. W. Couples - 16/06/2021 Confirmed reviews ALL

Another great stay,comfy bed and great staff.

Great location

Customer review rating 4.0/5

Mairi M. Couples - 15/06/2021 Confirmed reviews ALL

Staff all friendly and efficient. Hotel rather tired and dated including the spa.

Great location and comfortable with first class service

Customer review rating 5.0/5

Audrey Couples - 15/06/2021 Confirmed reviews ALL

Reception and waiting staff couldn't do enough for you, would definitely stay there again

Well located , close walk to the beach , plenty of places to drive to

Customer review rating 4.0/5

Mrs B. Families - 15/06/2021 Confirmed reviews ALL

Staff very efficient & pleasant . Breakfast really nice

Staff the only good thing !

Customer review rating 3.0/5

David L. Couples - 14/06/2021 Confirmed reviews ALL

I know things have only just started back up again but I really think that Accor’s time would have been better spent by simply bulldozing this hotel and starting again. Everything is tired and no different really than it was years ago. From non working safe, broken toilet seat, grotty bathroom (and this was a superior room, ha ha) and a general feel of being down at heel it really isn’t a pleasant place to be, oh and parking is not cheap either. If you are considering a meal option save your money and go next door to Smiths where you will find a far better experience. All in all the only positive thing was that the staff were very good and did make up for things somewhat. Overall, stay somewhere else unless you get a very good price.

Well located. Would have liked more details in advance about how to access the car park

Customer review rating 4.0/5

Anne R. Couples - 14/06/2021 Confirmed reviews ALL

Comfortable

Really enjoyed our stay

Customer review rating 5.0/5

Elizabeth R. Couples - 13/06/2021 Confirmed reviews ALL

We arrived earlier and our room was ready really comfortable room and beautiful view on the sixth floor, staff were really friendly and made us feel welcome

Good location

Customer review rating 3.5/5

Julie B. Families - 13/06/2021 Confirmed reviews ALL

Clean and tidy room Room very hot but by opening window you gets a lot of traffic noise to keep you awake.

Central location

Customer review rating 4.0/5

Mary M. Couples - 12/06/2021 Confirmed reviews ALL

Enjoyed our stay at MERCURE

Very good and friendly staff

Customer review rating 5.0/5

Chris R. Friends - 11/06/2021 Confirmed reviews ALL

Extremely enjoyable from reception greeting rto the restaurant and bar staff, who were all a credit to the hotel

excellent room

Customer review rating 5.0/5

Jim Solo - 11/06/2021 Confirmed reviews ALL

comfortable liked the pool

Wonderful Staff. Incredibly tired hotel.

TripAdvisor rating 2.0/5

resurrectioncyclesuk Business - 12/04/2021 TripAdvisor review

Let's do the positive bits first - the sole member of staff that I saw was quite frankly a credit to this hotel and the Mercure/Accor chain. Your people are your best asset and this is no exception. The bad bits... Reception area looks tired and dated. Hotel communal areas are tired and dated. Bedroom was tired and dated - wallpaper peeling off the wall or small bits missing, paint chipped absolutely everywhere, decor quite frankly needs updating, and the windows or at minimum the window seals need replacing! Ayr is on the coast, so it gets a continual barrage of wind and even on a moderate wind night (30-35mph winds - I checked), the noise of the wind bypassing the missing and badly fitting seals left me with just 4 hours of broken sleep out of the 9 that I was trying to be asleep in bed. If it wasn't for the fact that the lady on reception was so nice, and the fact that I'd relaxed with 2 beers, I'd have asked for a refund and left during the night! (Drink/Drive alcohol limit is lower in Scotland than England/Wales by the way). I basically had no choice but to stay. Will definitely not stay again until they renovate the hotel... Including new glazing.

Good quality hotel in central location

TripAdvisor rating 4.0/5

928dereky 16/09/2020 TripAdvisor review

Had a weekend break here and thoroughly enjoyed. Having stayed in a few hotels post lockdown I thought that the arrangements here, especially breakfast, was the best that we had encountered. Staff were very friendly. Room comfortable with a cracking view out to sea.

Dear guest Thank you very much for your kind feedback. I am delighted you enjoyed your stay with us and lookforward to seeing you back in the near future. Kind regards Lindsay

Our most recent 20 reviews

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