Customer review rating 4.0/5 3,649 reviews
ALLSAFE approved hotel
An ALLSAFE Clifton Environmental certified hotel
Within two miles of Ayr station and Prestwick airport
Seven meeting rooms accommodating up to 200 guests
Overlooking the seafront, providing excellent coastal views
Feel Good Health Club with pool, spa and sauna
Check-in from 15h00
Check out up to 11h00
All bedrooms feature a flat-screen TV, safety box and complimentary high speed WiFi. Guest rooms at the front of the hotel offer views of the Isle of Arran. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, robe, slippers and sofa. Ironing facilities are available on request from the front desk.
Compact room with 1 double bed
Classic room with 1 double bed
Classic room with 2 single beds
Classic family room for 2 adults and 1 child
Privilege room with 1 double bed and sea view
Subject to availability
Superior room with 1 double bed and sea view
Number of meeting rooms: 7
Maximum size: 257 m²
Maximum capacity: 250 people
Maximum banquet capacity: 225 people
100% genuine reviews from our guestsFind out more
Anonymous Friends - 18/06/2021 Confirmed reviews ALL
Room clean. Beds extremely comfortable. Most staff extremely helpful and friendly. Would have preferred a sea view rather that the car park view.
Lovely room with a sea view
Auntie M. Friends - 18/06/2021 Confirmed reviews ALL
Another Mercure up to its usual high standard. Would have been full marks other than 2 wee niggles. One was within the hotel's control, the other wasn't. Some guests aren't considerate of others. There was a lot of loud music being played later in the evening despite noticed in the lifts asking for consideration of others. The plates for hot food at breakfast need to be hit otherwise the food becomes cold quite quickly. Your staff were efficient, friendly and hard working.
Very well located
Margaret S. Families - 18/06/2021 Confirmed reviews ALL
This town centre hotel was very relaxed n welcoming...staff were very good at their job...reception, kitchen, bar & leisure facility staff nothing was any trouble
OK, nothing exceptional
Anonymous Business - 18/06/2021 Confirmed reviews ALL
No big issues. One way systems not rigidly enforced, surprised rooms were cleaned daily (especially as information said they wouldn't be. Need to sort the lift doors - the close far to quickly and are vicious!
L A. Couples - 17/06/2021 Confirmed reviews ALL
Upon arrival it was a shame to see cigarette butts all outside the entrance where smokers congregated. Check-in was efficient. However, when we got to our room things went downhill. It was obvious that the room had not been thoroughly cleaned as there was dust on most surfaces, bits on the floors, the toilet had a condom in it and excrement around the sides. We found a fake (joke) pooh on the skirting board and the mirror was smeared. I rang reception and they sent a housekeeper to the room to clean it. The assistant manager then arrived to apologise and told us the condition we had found it in was unacceptable and that the staff member concerned had been suspended. He also said we would not be charged for our stay. The cost of the room has been refunded.
Our most recent 20 reviews
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