Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 897 reviews

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Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  897 reviews

Customer review rating 4.0/5

Chris H. Couples - Confirmed reviews ALL

Lovely stay, but rooms getting dated

Dear Chris, Thank you for taking the time to leave us your feedback following your recent stay. We’re delighted to hear that you had a lovely stay with us and enjoyed your time at Mercure York Fairfield Manor Hotel. We appreciate your comments regarding the rooms and understand that some areas are beginning to show their age. Your feedback is valuable to us as we continue to look at ways of improving and updating our accommodation. Thank you again for your kind review and for highlighting this for us. We hope to have the pleasure of welcoming you back again soon. Kind regards, The Mercure York Fairfield Manor Hotel Team

Customer review rating 4.5/5

Lorraine H. Couples - Confirmed reviews ALL

Enjoyable stay in your hotel, lovely room and helpful staff.

Dear Lorraine H., Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your stay, were pleased with your room, and found our team helpful and welcoming. We truly appreciate your kind comments and look forward to welcoming you back to Mercure York Fairfield Manor Hotel again soon. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Customer review rating 3.5/5

Pat W. Couples - Confirmed reviews ALL

As price was so reasonable, we opted for a ‘privilege’ room, but now wish we’d chosen a basic double. The room was in the old part of the building, with several flights of stairs - not ideal for our ageing dog. The room itself was spacious, with high ceilings and queen bed, but sadly dated and badly maintained. During our weekend stay we noted the phone was not connected to reception, the metal bath plug could not be removed to empty the bath, carpets were in need of cleaning - in the area near the fridge there was slight smell of (dog?) urine, the toilet seat attachment became loose, the promised bath robes and slippers were missing, the furniture was scratched and damaged. Toiletries were luxurious, but were attached to the wall at the opposite end to the shower - no good for showering and too high to reach when bathing. The coffee machine worked well and bottled water was welcome. The public areas of the hotel can’t be faulted, neither can the hard-working and friendly staff. The grounds are great for walking dogs. The hotel is perfectly placed for weekend visits to York and Beningbrough. There are some wonderful country pubs within reach. I read reviews before and after visiting the hotel, so was aware of complaints, yet these have persisted for a long, long time and nothing appears to have been done to resolve them, merely quick but ineffective fixes. We’d love to return, but will continue to monitor visitors’ comments.

Dear Pat W., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you enjoyed our spacious grounds, public areas, convenient location and the friendliness of our team. We are, however, sorry that the condition and maintenance of your room fell short of expectations. We appreciate you highlighting the issues with the telephone, bath plug, carpets, toilet seat, missing robes and slippers, furniture and toiletries, as well as the smell you noticed. Your comments have been shared with the relevant teams for attention. We’re grateful for your honest feedback and pleased to hear that, despite the issues, you would consider returning to us. We hope to welcome you back in the future and provide a much-improved experience. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Customer review rating 3.5/5

Christopher L. Couples - Confirmed reviews ALL

Great value, nice room - clean and well stocked. The warmth and friendliness of the reception staff was not as good as I am used to in other Accor hotels I have stayed

Dear Christopher L., Thank you for taking the time to share your feedback. We’re delighted to hear that you found your stay to be great value and that you were pleased with the cleanliness and presentation of your room. We are, however, sorry to hear that the warmth and friendliness of our reception team did not meet the standard you have experienced at other Accor hotels. We take this feedback seriously, as welcoming and attentive service is an important part of the guest experience. Your comments will be shared with the reception team as a reminder of the importance of making every guest feel genuinely welcomed and valued from the moment they arrive. We appreciate your honest feedback and hope to have the opportunity to welcome you back and provide the level of service you would expect from an Accor hotel. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Customer review rating 3.0/5

Elizabeth B. Couples - Confirmed reviews ALL

Room was nice though disappointing that refreshments were not refreshed over night. Breakfast was ok for the price. The bed was incredibly uncomfortable and we ended up not staying our second night, opting to drive home and sleep instead.

Dear Elizabeth B., Thank you for taking the time to share your feedback. We’re pleased to hear that you found the room nice and felt our breakfast was good value for money. However, we are very sorry to hear about the issues you experienced during your stay. We apologise that the in-room refreshments were not replenished and, most importantly, that the bed was so uncomfortable that you felt unable to stay for your second night. We fully appreciate how disappointing this must have been and regret that we were unable to provide you with the comfortable stay you expected. Your feedback regarding the bed and room servicing has been shared with the relevant teams so that these areas can be reviewed and addressed. We sincerely apologise for the inconvenience caused and hope we may have the opportunity to welcome you back in the future and provide a much more comfortable experience. Kind regards, Front Office Team Mercure York Fairfield Manor Hotel

Other web-users rate our hotel

  • 913 reviews 9.3/10 Location
  • 1,941 reviews 6/10 Room
  • 1,869 reviews 9.1/10 Service
  • 40 reviews 4.1/10 WiFi
  • 846 reviews 8.6/10 Breakfast
  • 723 reviews 5.8/10 Vibe
  • 688 reviews 7.3/10 Cleanliness

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