Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 763 reviews

Mercure York Fairfield Manor Hotel - Image 1
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ALLSAFE approved hotel

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service


Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  763 reviews

TripAdvisor Rating  4.0/5  1,742 reviews


TripAdvisor rating 5.0/5

emma b TripAdvisor review

Lovely clean hotel. Visited after a day at Christmas markets. Staff were really helpful and friendly. Room was very clean beds were comfy. Had evening meal in restaurant which was also very good. No real complaints would definitely stay here again

Dear emm0180, Thank you for taking the time to leave such a positive review about your recent stay here with us, we appreciate the lovely comments. We are super pleased to hear that you have enjoyed your meal and the beds were comfy for you. We do hope that you will choose to stay with us again for another fantastic stay with us. Kind Regards, Mercure York

Well located

Customer review rating 3.5/5

Sara Friends - Confirmed reviews ALL

Stayed at the hotel to visit the York Christmas Market. Hotel was comfortable and clean Breakfast was excellent, great variety with helpful and friendly staff Hotel receptionists were helpful and friendly and able to deal with any small queries we had. Off site gym facility was excellent, quality of the facility made up for its location Zero mobile telephone service at the hotel on 2 different networks with poor hotel Wi-Fi meant having to walk outside to use my phone to contact family and book transport into York. Waiting on staff in the evening didn’t seem to know what they were doing. Set menu was not explained explained very well. When clearing tables cutlery on used tables was replaced rather than taken off to be washed. One of the waiters didn’t even clean the table down he just reset it after the occupants had left.

Dear Sara, Thank you for taking the time to share your experience with us following your recent stay. We are delighted to read that you found our hotel comfortable and clean, and that the breakfast staff were helpful and friendly. We strive to ensure a high quality of service is presented at all times throughout our hotel, so we apologize if this was not reflected in your interactions with the evening staff or with the waiters who served you. We take guest feedback seriously, and will use it to help us continue improving our processes and standards. We are sorry about any issues you encountered with mobile phone service or Wi-Fi during your visit. Please know that we make every effort to ensure all guests have access to reliable services while they are staying at Mercure York Fairfield Manor Hotel. Again, thank you for your feedback – it is very valuable to us as we look for ways to improve our services in the future. Best regards, Reception

Warm not hot shower

Customer review rating 2.0/5

Nathan M. Business - Confirmed reviews ALL

Shower only got Luke warm and there was a whirling sound, like a pump starting up for 30 seconds every hour which woke me up every time

Dear Nathan M., Thank you for taking the time to leave us your feedback regarding your recent stay at Mercure York Fairfield Manor Hotel. We are delighted to hear that you had a comfortable experience and enjoyed our hotel’s amenities and services. At Mercure York Fairfield Manor Hotel, we strive to ensure that each guest has a pleasant and restful experience. We are sorry to hear that your shower was not as warm as expected, and that you were disturbed by a whirling sound every hour. We understand how disruptive this could have been to the quality of your sleep. We are committed to providing our guests with a positive stay experience and value any feedback we receive. Thank you again for taking the time to share your thoughts with us. Sincerely, Mercure York Fairfield Manor Hotel


Customer review rating 4.0/5

Anthony Business - Confirmed reviews ALL

Good sized clean bedroom. Good food

Dear Anthony, Thank you for taking the time to leave us your review and for your kind words. We are delighted to hear that you enjoyed our clean bedroom and the food. At Mercure York Fairfield Manor Hotel, we strive to make every stay as comfortable and enjoyable as possible. We are committed to delivering excellent service, ensuring cleanliness across all areas of the hotel and providing a variety of food options. We hope you will choose to stay with us again in the future. Warm regards, Mercure York Fairfield Manor Hotel

Conference weekend

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Our room 302 had some issues which need addressing. Th shower screen is not safe at the bottom - it moves off the wall when turned. The bedside cabinets had bare chipboard on the front edges - easy to snag clothes on. The toilet seat was quite loose. Other wise apart from delays with organisation, the stay was pleasant, the food good and the serving staff very pleasant and obliging. The location was very easy to find.

Dear Peter R., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The reception team

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Other web-users rate our hotel

  • 547 reviews 9.2/10 Location
  • 1,335 reviews 6.3/10 Room
  • 1,251 reviews 8.7/10 Service
  • 51 reviews 4.9/10 WiFi
  • 608 reviews 8.2/10 Breakfast
  • 471 reviews 7/10 Cleanliness
  • 363 reviews 5.5/10 Vibe
  • 17 reviews 8.8/10 Wellness Area

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