Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 822 reviews

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Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  822 reviews

TripAdvisor Rating  4.0/5  1,818 reviews

Certificate of excellence 2024

Well located. Reasonably comfortable, good service.

Customer review rating 3.5/5

Peter O. Friends - Confirmed reviews ALL

As above. Menu could have been more adventurous. Wine expensive. Room comfortable but had to get out of bed to switch off bedside lights.

Dear Valerie O., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

Another great stay

Customer review rating 4.5/5

Graham R. Couples - Confirmed reviews ALL

We stay here quite regularly and are never disappointed. The hotel is very well located (5 minute drive or 15 minute walk to the nearest park and ride) and is very well appointed following the recent renovation. The staff are all very friendly and helpful and the place always seems to be very well organised. Breakfast is very good too!

Dear Graham R., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure York

Well located for the park & ride, rooms need a refresh

Customer review rating 3.5/5

David B. Couples - Confirmed reviews ALL

Everything was ok. Room was clean, breakfast was good. Staff were friendly and efficient. Reception area felt modern, the room on the other hand whilst ok felt tired. The cabinets and cupboards could do with being replaced. Some pictures on the wall would have been nice. There were cracks on the toilet seat base which did not stop it working just an example of tiredness of the room. For me the room was overly hot even with the thermostat turned down and the window open.

Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Awsone staff Dog friendly

Dear Lynda , thankyou for taking time to leave us a review we really appreciate your comments and we look forward to your next visit Kind regards, Reception

Lovely hotel, lovely staff

Customer review rating 4.5/5

Linda S. Couples - Confirmed reviews ALL

We stayed for two nights using a Virgin Experience voucher. Room was very comfortable, could use a little updating but perfectly adequate. All the staff were polite, friendly and helpful and worked very hard in all areas of the hotel. We ate in the hotel restaurant on both evenings and the food was very reasonably priced and very good. Breakfast was buffet style and there were cereals, toast, pastries, fruit as well as full English breakfast items. One of the best hotel breakfasts we have had. Park and ride into York only a 5 minute drive away.

Dear Linda , thankyou for taking time to leave us a review we really appreciate your comments and we look forward to your next visit Kind regards, Reception

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Other web-users rate our hotel

  • 598 reviews 9.3/10 Location
  • 1,457 reviews 6.4/10 Room
  • 1,441 reviews 9/10 Service
  • 48 reviews 4.7/10 WiFi
  • 651 reviews 8/10 Breakfast
  • 503 reviews 7.2/10 Cleanliness
  • 437 reviews 5.9/10 Vibe
  • 18 reviews 8.5/10 Wellness Area

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