Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 3,936 reviews

ALLSAFE approved hotel

Information message

Mercure York Fairfield Manor Hotel
See on a map
+ 18 Services

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road
York
YO30 1XW york
united kingdom

Fax: (+44)01612342819

Check-in from 15h00

Check out up to 11h00

  • By plane

    LEEDS BRADFORD At 48.28km / 30 miles

  • By train

    YORK At 5.63km / 3.5 miles

GPS:53.994009, -1.131592

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our accommodation(s)

All bedrooms feature an HD LED TV and complimentary high speed WiFi. Some of our classic rooms are interconnecting, ideal if you are bringing your family. Choose a room in the original 18th-century manor house, or in the new wing, designed in a conte mporary fashion. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. For a treat, our suites have a romantic four-poster bed and a spacious spa bathroom.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 189

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure York Fairfield Manor Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,936 reviews

TripAdvisor Rating 4.0/5

1,531 reviews

Lovely visit

TripAdvisor rating 5.0/5

608carltw 23/11/2021 TripAdvisor review

Nice hotel lovely staff (Thank you Rita), welcome and service was great, spend with friends nice setting bar and waiting staff all so helpful and friendly, nothing too much trouble can't wait to go back for a longer break, thank you for a wonderful stay. Close enough to York for short taxi ride to enjoy town far enough out if town to make it a country setting.

Dear Guest, Thank you so much for your positive feedback. We are glad that you enjoyed your stay with us and that our team look well after you. Rita will receive reward for looking after you. Thank you again. Kind regards Ruslana

Short stay in York

TripAdvisor rating 4.0/5

valerieriddell 08/11/2021 TripAdvisor review

Hotel staff were friendly and helpful throughout our stay. Our room a classic on the first floor was comfortable and clean and quite spacious. The only negative was that some of the furniture and fittings had seen better days and needs repairing or updating. We would stay here again.

Hi Valerie, thank you for your review we really appreciate it and are so glad you enjoyed your stay with us. We look forward to welcoming you back to the hotel in the future. Thanks- Mercure Team

Mercure York

TripAdvisor rating 4.0/5

barbwimborne 07/11/2021 TripAdvisor review

We had a very good welcome on our arrival, receptionist very helpful. A lovely large clean room, breakfast excellent as was evening meal. Restaurant staff very friendly and helpful. Would definitely recommend this hotel.

Hi Barbara, Thank you very much for your review, we are so pleased you enjoyed your stay with us and the staff looked after you well. We will look forward to welcoming you back to the hotel in the future. Thanks- Mercure Team

good location for York beautiful surroundings

Customer review rating 4.5/5

Julie G. Couples - 01/11/2021 Confirmed reviews ALL

booked a 2 night stay as part of a gift for us.

Dear Julie G., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

Anniversary stay

Customer review rating 4.0/5

Helen T. Couples - 31/10/2021 Confirmed reviews ALL

We booked our stay for our 5th Anniversary, the hotel location is great for visiting York. We were warmly welcomed and found our room to be comfortable. and adequate. We ate breakfast each morning during our two night stay and found the food to be varied and delicious. The staff were again very friendly

Hello Helen, We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception

bit dissapointed

Customer review rating 1.5/5

Paul H. Couples - 26/10/2021 Confirmed reviews ALL

the staff could not have been more helpful but the room was well below the standard I would have expected from Mercure.

Dear Paul, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Shopping trip in York

TripAdvisor rating 5.0/5

ianwhittaker52 25/10/2021 TripAdvisor review

The hotel is easy to find and there is a large and free car park, the hotel was very clean and the staff friendly and helpful. The food and service was excellent and very good value for money, we felt very safe in the hotel and social distancing was no problem. The hotel is only minutes away from a park and ride and we used this to travel into York, it takes the stress out of driving in the city.

Dear Ian, Thank you very much for your 5 star review. We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

Health and safety issues

Customer review rating 3.5/5

P. Couples - 24/10/2021 Confirmed reviews ALL

On arrival the hand sanitiser on the front entrance was not working and covered with cobwebs. I told the receptionist it was not working 3 days later and 4th time of tell them it was not working and full of cobwebs when I left. Carpet worn-out on stairs and in places in hall ways. Food average a little over priced as well as the drinks. Hotel clean but need for upgrade

Dear Stephen P., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruslana Yarmolyuk General Manager Mercure York Fairfield Manor

Good location and in lovely setting

Customer review rating 4.0/5

David W. Couples - 24/10/2021 Confirmed reviews ALL

We really enjoyed our stay. Our room was warm and comfortable and our breakfast satisfying. Though we did not use all of the hotels facilities we thought it a warm and friendly atmosphere.

Dear David W., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruslana Yarmolyuk General Manager Mercure York Fairfield Manor

Excellent location very near a Park and Ride.

Customer review rating 5.0/5

Ian W. Couples - 23/10/2021 Confirmed reviews ALL

Excellent hotel with very friendly and helpful staff. The food was very good and the service excellent. We both felt safe in the hotel and the room was clean and well cared for. The car parking was excellent and also free which is a bonus in York. We have been to this Hotel quite a few times and we are never disappointed, we always get a warm welcome.

Dear Ian W., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

short break

Customer review rating 4.0/5

Jks Couples - 22/10/2021 Confirmed reviews ALL

The room was tired. The public areas were pleasant and comfortable. We enjoyed dinner and breakfast and the service was good

Dear Kevin S., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am glad we were able to sort out your issues promptly, but I do hope that they didn't take too much away from your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

Group stay

Customer review rating 4.0/5

Ed H. Friends - 21/10/2021 Confirmed reviews ALL

Staff excellent and food good. Hotel room was tired and in need of some upgrading.

Dear Ed, We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor service

Customer review rating 3.0/5

Anonymous Business - 21/10/2021 Confirmed reviews ALL

Inexperienced bar staff ! Frustrating service levels. Won’t stay again !!

Dear Ken, Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pleasant stay

Customer review rating 4.0/5

Jt Couples - 20/10/2021 Confirmed reviews ALL

Set in nice surroundings. Main area nice. Good breakfast. Room was a good size with extra large bed but furniture a bit worn. Fan in bathroom was very noisy. Bus stop across from hotel, £2.40 to get into york. Nice reasonable pub 200 yards away. Enjoyable stay and good price.

Dear Julie T., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will definitely take your constructive criticism on board as well, without feedback like yours we cannot grow and improve as a hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

Convenient stop

Customer review rating 4.0/5

A R. Couples - 20/10/2021 Confirmed reviews ALL

Stayed at the weekend to attend a wedding in York. The room was good & spacious but I would have expected a Privilege room to have a fridge. Given the current Covid regulation, I was surprised to have to request the room be serviced. However it was serviced very well in our absence. Friday night was a bit problematic with some party below and lots of door banging into the early hours. Being in the old part of the hotel probably didn't help as all the floors creak! Not a good nights sleep. We were just unfortunate, Saturday was quite quiet.

Dear Andrew, We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. I am sorry your stay was interrupted by other guests but we are happy you was pleased with the housekeeping service you received and your bedroom. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Part of the Italian Job tour of Yorkshire

Customer review rating 4.0/5

Darren B. Friends - 19/10/2021 Confirmed reviews ALL

The staff were all incredibly friendly and helpful, which definitely made our stay more enjoyable. Slightly disappointed by the lack of choice of ales on tap and the one that was there ran out after a couple of days but it wasn’t a major issue. The breakfast was generally of a good standard and the poached eggs were perfectly cooked, so would highly recommend them! Some areas are starting to look a bit tired and could do with some updating but the hotel had a good feel and vibe to it with a good amount of seating to sit in groups whilst have a drink and a chat. I would be very happy to stay there again in future as I consider it to be fair value.

Dear Darren, We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well positioned

Customer review rating 3.5/5

Beth H. Couples - 19/10/2021 Confirmed reviews ALL

Very good and easy to get to. The privilege rooms were a little disappointing as there was no fridge in it. Overall though it was a good experience and the staff were very good.

Dear Elizabeth, We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay

Customer review rating 4.0/5

Reece M. Couples - 19/10/2021 Confirmed reviews ALL

Everything was spot on mostly! The only negatives were the room we attempted to stay in first had no hot water. The other negative was the health and fitness club was abit out of the way off site. The facilities were exceptional though. Just the distance away it was to get to the health and fitness club from the hotel.

Dear Reece, We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 3.5/5

Jen Couples - 18/10/2021 Confirmed reviews ALL

Enjoyed our stay at Mercure York. Staff very pleasant. Food good. Rooms a little tired since our last visit and staff needed to hoover carpets, give regular room service etc but hopefully we can look forward to better in the near future. We can't go on for ever blaming Covid.

Dear Jennett C., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. With regards to your comments about the servicing of rooms, this is still on a request basis because some guests would rather we didn't enter their rooms during their stay and we would rather not bother if we are not wanted. As well as this, the hospitality industry as a whole is struggling for staff and we simply do not have enough hands to be able to clean all the rooms everyday as well as cleaning those rooms for our departed guests. I hope this explanation makes things a bit clearer for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

Ideally located, lovely surroundings

Customer review rating 4.5/5

Dgh Couples - 17/10/2021 Confirmed reviews ALL

Wonderful breakfast. Clean room although could do with a little upgrading especially the bathroom.

Dear David H., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in york