Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 813 reviews

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Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  813 reviews

Customer review rating 5.0/5

Rahul A. Couples - Confirmed reviews ALL

Large and spacious rooms. Very well located, near to Rawcliffe park and ride 15-20 mins walk away which takes you to the city center in 15 mins. Free parking is available on the site. The property also has a very large lush green garden area and lot of sitting at the bar. Really enjoyed our stay.

Thank you, Rahul, for your fantastic review! We’re delighted to hear you had a comfortable stay and enjoyed our spacious rooms and convenient location, especially being close to Rawcliffe Park & Ride for easy access to the city centre. It’s also great to know you made the most of our free parking, garden area, and bar facilities. Your kind words mean a lot to the team, and we’re so pleased you really enjoyed your time with us. We look forward to welcoming you back again soon!

Customer review rating 5.0/5

Adithya M. V. Friends - Confirmed reviews ALL

The hotel and staff gave us a great time!

Dear adithya m. v., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Customer review rating 2.5/5

Simon E. Business - Confirmed reviews ALL

as always staff i deal with are superb and look after you well, the issue I'm finding which is now making me look elsewhere for accommodation are the rooms themselves they are looking dated battered and bruised heating when required does seem to work bedding was looking thread bare, door wouldn't latch on the door closer, shower ran intermittently and the shower screen didn't stop the water escaping onto the floor when it did work correctly, plugs to sinks missing or not working properly, this is becoming a common occurrence across the whole hotel now

Dear Simon, Thank you for taking the time to share your feedback following your recent stay at Mercure York Fairfield Manor Hotel. We truly appreciate your kind words about our staff — it’s wonderful to hear that they looked after you well. However, I am very sorry to read about the issues you encountered with your room. The concerns you raised regarding the dated décor, bedding, heating, door latch, shower, and sink plugs are unacceptable and fall short of the standard we strive to provide. Please be assured that your comments have been shared with our maintenance and housekeeping teams for urgent attention. We are committed to addressing these recurring issues across the hotel to ensure a safer, more comfortable, and more enjoyable stay for our guests. We value your loyalty and your feedback, and I hope that you might consider giving us another opportunity in the future to demonstrate the improvements we are implementing. Kind regards, Mercure York Fairfield Manor Hotel

Customer review rating 4.5/5

Jim H. Couples - Confirmed reviews ALL

relaxed atmosphere good food - chefs menu on the day was great - nice staff

Dear Jim H., We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception Team

Customer review rating 3.5/5

Abbie M. Solo - Confirmed reviews ALL

This was a super easy hotel to find. I liked that they include parking if you validate your reg at reception. The staff were very friendly and helpful. The room was nice however, the floorboards are really noisy in the hallway and inside the room.

Dear Abbie M., Thank you for your kind feedback. We’re delighted to hear that you found the hotel easy to locate and appreciated the convenience of the parking, as well as the friendliness of our team. It’s great to know you enjoyed your room overall. We also appreciate your comments regarding the noise from the floorboards and will take this into consideration as we continue to improve our guest experience. We hope to welcome you back again soon. Kind regards, Reception Team

Other web-users rate our hotel

  • 819 reviews 9.3/10 Location
  • 1,833 reviews 6.2/10 Room
  • 1,804 reviews 9.2/10 Service
  • 40 reviews 3.4/10 WiFi
  • 820 reviews 8.6/10 Breakfast
  • 661 reviews 5.8/10 Vibe
  • 656 reviews 7.2/10 Cleanliness

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