Mercure Edinburgh City Princes Street Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 1,287 reviews

Mercure Edinburgh City Princes Street Hotel - Image 1
Mercure Edinburgh City Princes Street Hotel - Image 2
Mercure Edinburgh City Princes Street Hotel - Image 3
Mercure Edinburgh City Princes Street Hotel - Image 4


ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
United Kingdom

GPS:55.952573, -3.194425

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service


Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,287 reviews

TripAdvisor Rating  3.5/5  3,550 reviews


TripAdvisor rating 5.0/5

Malcolm C TripAdvisor review

We were due to arrive yesterday, however due to a burst CH boiler at home at 2.00am in the morning with temperatures at minus 6 we had to make a very late cancellation. Rang customer service at hotel without much hope and they were 5***** !! Booking changed, fantastic support and service along with sympathy towards our predicament. A HUGE thanks to them. Look forward to thanking them personally in a couple of weeks time.

Dirty and pricey

TripAdvisor rating 2.0/5

amandatJ1740NA TripAdvisor review

First of all the hotel is ideally located right on the front of princes street and from the restaurant you have great views of the castle and princes street garden. The hotel is apparently currently under refurbishment which in our opinion is much needed, however we have stayed in many hotels and this is our 6th break away this year and we have stayed in other hotels within Edinburgh city and we found this hotel grubby, despite it being old it doesn’t detract from being clean. The hairdryer didn’t work in our room so explained this to reception and still wasn’t fixed in the 3 days we were there. The bathroom although was cleaned while we stayed the grout and sealants had mould and grime around them. We found 2 separate areas in the room that had mould spots. The bathroom door didn’t lock (we didn’t need it to fortunately) and was in bad repair. The price tag for this hotel for the quality of your rooms is extortionate, if this hotel was in your package European holiday brochure it would be a 2 star accommodation. We have taken pictures of what we found and will share. Staff were friendly that we came across but again your paying a couple of hundred pound a night you’d expect clean fixtures and fittings. We visit Edinburgh regularly and won’t bring staying here again.

Perfect location

Customer review rating 4.5/5

Susana Couples - Confirmed reviews ALL

The hotel is undergoing renovation so I had some reservations and, after reading reviews online, I nearly cancelled the booking. But then I decided to stick with it. I am glad I did. We got one of the new rooms with views to Princes Street and castle. I had requested but understood it was not guaranteed. Absolutely loved the toiletries and intend to buy that brand to have at home. Comfy bed, tea and coffee in bedroom. Great shower. Could do with shelf space in shower for the toiletries but that is just a detail.

Dear Susana P., Thank you for choosing to stay with us and for taking the time to share your experience. We are delighted to hear that you enjoyed our new rooms and the fantastic views of Princes Street and the castle. We appreciate your understanding regarding our ongoing renovations. It's great to know that you found the bed comfortable and enjoyed the amenities provided, including the toiletries. We hope to welcome you back in the future to showcase more of our enhancements. Sincerely, Anna Staniak Guest Services Manager Mercure Edinburgh City Princes Street Hotel

Big variation in room quality

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We took one room on Floor 7 with a castle view - it was excellent. Two others on Floor 3 were rather cold, but otherwise fine. The breakfast was excellent.

Dear caroline m., Thankyou so much for your glowing review of your recent stay at Mercure Edinburgh City Princes Street Hotel. Your positive feedback serves as a great motivator for our dedicated team as we continuously strive to enhance the quality of our services. I'm sorry to learn about the issues your friends encountered on our 3rd floor. Please note that our reception desk is available 24 hours a day to promptly address any concerns within our rooms. We value your ongoing support, and we hope we have the opportunity to ensure your next visit is just as enjoyable as your previous stay. Kind regards, Vicki Guest Services Team Mercure Edinburgh Princes Street Hotel


TripAdvisor rating 5.0/5

BurnsFamilyTravels TripAdvisor review

Can't thank all the wonderful staff enough for adding that extra personal touch to our stay. A special mention goes to the courteous and thorough baggage gentleman who greeted and served us in such a welcoming friendly manner each time he saw us. My eldest daughter and I visit each December. for a birthday / christmas shopping trip. Away from the chaos of home family life, I spend a magical Edinburgh break with her, a tradition we started 5 years ago at the Mercure. We wouldn't stay anywhere else, aside from the perfect location, it feels like coming home to our happy place. Thankyou everyone

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,287 reviews 9.6/10 Location
  • 3,164 reviews 4.9/10 Room
  • 2,004 reviews 8.4/10 Service
  • 171 reviews 2/10 WiFi
  • 1,296 reviews 3.8/10 Comfort
  • 1,130 reviews 8.5/10 Breakfast
  • 1,088 reviews 2.4/10 Vibe
  • 872 reviews 4.3/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Edinburgh