Mercure Edinburgh City Princes Street Hotel 3 stars
Customer review rating (ALL Rating) 4.1/5 1,325 reviews
EH2 2DG EDINBURGH
EDINBURGH At 12.87km / 8 miles
EDINBURGH WAVERLEY At 0.32km / 0.2 miles
Check-in from - Check out up to
Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.
All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.
Our guest reviews
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Great location, amazing view from room, delicious breakfast
Customer review rating 3.5/5
Jc Business - Confirmed reviews ALL
My stay at this property was lovely with a few areas for improvement. On the one hand, my request for a room on a high floor, away from the elevator with a view was accommodated and the view of the castle and royal mile was amazing. On the other, I had a package shipped to the hotel that they were unable to locate without my having to remind them several times to look for it. Breakfast was delicious. The rooms are not air conditioned which was a bit of a shock considering this hotel is positioned as being upscale. The room was very hot at night and we had to prop open the terrace door.
Dear Julie C., Thank you for choosing to stay with us at the Mercure Edinburgh Princes Street. We are pleased that you enjoyed our fantastic location and trust you had a memorable experience here in beautiful Edinburgh. We are an older 3star property and we will be conducting a full refurbishment in September 2022, I do hope we have the opportunity to welcome you back soon. Vicki Guest Care Manager
Customer review rating 2.0/5
G. Business - Confirmed reviews ALL
- not very clean (hairs from other persons; stains on bedsheets) - although ordered evening bevore: no take away breakfast - mainly very nice staff
Dear Susanne G., Thank you for taking the time to tell us about your stay. We are pleased that you enjoyed our fantastic I was very disappointed to read that your room did not meet your expectations and will pass your comments on to our housekeeping team please accept my appologies, all rooms should be clean and tidy ready to receive guest, any issues that are brought to our attention are always be dealt with as a priority. I hope that was the case for you on this occasion. We will discuss the issues you raised with our housekeeping team. Kind regards. Vicki – Guest Care Manager
VERY GOOD LOCATION
Customer review rating 3.0/5
P. A. Couples - Confirmed reviews ALL
THE HOTEL NEEDS A RESTORATION ,IT IS TOO OLD ,THE STUFF IS VERY KIND AND HELPFUL THE LOCATION IS IDEAL .
Dear A. P., Thank you for taking the time to share your review with us and your fellow travellers. I am delighted to see that you enjoyed our central location here at Mercure Edinburgh Princes Street and freindly service from our team. Regarding the points you made about the decor yes we are an older 3 star property but I am happy to say we will be conducting a full refurbishment starting from September 2022, Rates in Edinburgh City are at peak prices during the month of June, July, and August. I do hope that it is not long before we can welcome you back again. Vicki Guest Care Manager
TripAdvisor rating 5.0/5
debangerman TripAdvisor review
The Mercure Edinburgh was lovely. The location was fantastic, the staff professional and the food in the restaurant was delicious. Only downside was lack of airconditioning but the staff kindly provided fans to each of our rooms.
Dear Guest, Thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Mercure in the near future. Yours sincerely, Ludovica Guest Care Supervisor
Location, location, location
Customer review rating 4.0/5
Malcolm L. F. Couples - Confirmed reviews ALL
Stunning location but room very jaded although clean.
Dear Malcolm F., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. I Am happy to say that we have a full refurbishment commencing from September 2022 Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vicki Guest Care Manager
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