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Mercure Edinburgh City Princes Street Hotel 3 stars

Customer review rating 4.0/5 9,828 reviews

ALLSAFE approved hotel

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How it works?
Mercure Edinburgh City Princes Street Hotel
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+ 15 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • Copy/print service available Paying

Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG edinburgh
united kingdom

Tel: +4401313421013

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • EDINBURGH :  EDINBURGH

  • By plane

    EDINBURGH At 12.87km / 8 miles

  • By train

    EDINBURGH WAVERLEY At 0.32km / 0.2 miles

GPS :55.952573, -3.194425

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

Our restaurants and bars

SCOTT'S ON PRINCES STREET

Type of cuisine: Bistro

Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

SCOTT'S ON PRINCES STREET BAR

Scott's on Princes Street bar offers a range of cocktails, wines, beers, spirits and soft drinks with helpful, experienced bar staff and mixologists, who will ensure that you have everything you need. Light meals are also available.

Non contractual photo

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  • Saturday
  • Sunday

Our guest reviews for
Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

9,828 reviews

TripAdvisor Rating 3.5/5

3,226 reviews

Disappointed

TripAdvisor rating 1.0/5

384margarete 13/09/2021 TripAdvisor review

This was supposed to be a birthday celebration the staff were fine but the food was awful we were booked to stay two nights but left after the first night because the food was so bad. The key cards stopped working twice and with a disabled husband it was very difficult

Fantastic again

TripAdvisor rating 5.0/5

Nic00498 13/09/2021 TripAdvisor review

Having stayed here before we knew the position of the hotel was perfect for us , The way the hotel are dealing with all the COVID 19 procedures are perfect and felt extremely safe Our room was fantastic with the perfect view of Edinburgh castle ,Walter Scott monument and Arthur’s seat , when the cloud allowed lol

Faded fifties

TripAdvisor rating 2.0/5

agoldstein2021 12/09/2021 TripAdvisor review

The Mercure was a great disappointment and the first small room a disgrace....chipped paint and tiles, carpet stained, the one chair in room falling apart. WE complained and were given an upgraded room that was a little larger and more up-to-date. But still no air-conditioning and as on Princes Street had to open windows to noisy street.

Very enjoyable stay

Customer review rating 4.5/5

K B. Couples - 08/09/2021 Confirmed reviews ALL

It is a lovely hotel and we had a lovely weekend away.

Excellent stay

TripAdvisor rating 5.0/5

alan h 08/09/2021 TripAdvisor review

Stayed here a few times and once again very good service. Very clean. Just a couple of minor gripes, only 2 tea bags and 1 spoon in the room we had to ask for more. Email stated slippers and newspapers provided, none provided.

Mercure Hotel, Princess St - Edinburgh

TripAdvisor rating 4.0/5

barbarathompson2009 05/09/2021 TripAdvisor review

Perfect location, reception and lounge area lovely but rooms in need of updating. Room perfectly clean but decor shabby. We had great views of Edinburgh Castle. Recommend the hotel for ease of access to everywhere - will most definitely stay again.

Great

Customer review rating 4.5/5

R T. Couples - 02/09/2021 Confirmed reviews ALL

Great location, comfortable and food Great.

Wonderful balcony view of Princes St.

Customer review rating 4.0/5

Roma H. Families - 31/08/2021 Confirmed reviews ALL

Had a great few days at the hotel. The staff were very good despite the Covid restrictions. The food menu was a bit strange but I expect the Mercure is suffering from the same problems as the rest of the hospitality business . Chips and onion rings seemed to be a popular choice on the bar menu! (They were good!) Our room was large and very clean and the balcony view was wonderful.

Customer review rating 3.5/5

C. Couples - 30/08/2021 Confirmed reviews ALL

Hotel is ideally located. The room was for disable body and was the only option available at the time of the booking. The room had no view. Nonetheless the bed was enough confortable. Good service at breakfast.

Well located

Customer review rating 5.0/5

Anonymous Couples - 30/08/2021 Confirmed reviews ALL

Had a lovely stay

Good location

Customer review rating 3.0/5

Noog W. Solo - 28/08/2021 Confirmed reviews ALL

first night listened to a generator all night - slept in bath night 3 at 3 in morning doors banging not many tv channels...no fan

Well located

Customer review rating 4.0/5

Danny T. Families - 27/08/2021 Confirmed reviews ALL

Cons: Very noisy tv from next room. Spring injured my leg from edge of the mattress! Pros: Powerful shower. Good window view.

Triple room

Customer review rating 4.0/5

Anonymous Friends - 25/08/2021 Confirmed reviews ALL

Happy to find a triple room to share with 2 friends. Room dated but clean. Breakfast very nice but the booking of slots difficult and frustrating

Going downhill overpriced

Customer review rating 2.0/5

Dissatisfied Couples - 24/08/2021 Confirmed reviews ALL

Room not ready, Reception no apology uninterested, no housekeeping Covid appears to be an excuse where rules are relaxed. no fresh towels, asked for one still waiting, shower and bath too small. Overpriced. Not going back will use other hotels.

You have emailed the wrong person

Customer review rating 0.5/5

Anonymous Solo - 24/08/2021 Confirmed reviews ALL

I have had a few emails from you this week. I am not the person who has been staying with you although clearly I have the same name as them. My postcode begins with IG3. If the postcode of your recent guest does not begin in the same way may I suggest you contact them by phone or post and check what their correct email is before you send me any more emails. I find it very worrying to receive such emails that are nothing to do with me having been the subject of identity fraud recently. It would be useful if you could publish an email address on your communications so that I could have informed you of your error earlier.

Good location

Customer review rating 3.5/5

Mg Couples - 24/08/2021 Confirmed reviews ALL

Came for a short break to see the sights of Edinburgh. Location great but it's a shame that you feel you're always having to ask for coffee/sugar refills when you've booked for 3 nights. Also - one biscuit? Really? The hotel staff didn't really go out of their way to be friendly but on the whole it was not unpleasant just felt it could have been better.

Fantastic hotel in a fabulous location

Customer review rating 4.5/5

Graeme L. Families - 24/08/2021 Confirmed reviews ALL

I have stayed at this hotel on numerous occassions and can honestly say you could not fault cleanliness , comfort and service , i found all members of staff in there own roles who were helpful polite there mannerism was of the highest

Great location

Customer review rating 4.0/5

Emma Families - 22/08/2021 Confirmed reviews ALL

Friendly staff room could do with an update

Great location, but very tired rooms

Customer review rating 1.0/5

John M. Couples - 22/08/2021 Confirmed reviews ALL

Hotel is in an amazing location, need to ensure you have a street facing room otherwise you are facing decrepit buildings that are crumbling. Premium rooms are acceptable but bathrooms 30 years out of date

Very well located, amazing views

Customer review rating 5.0/5

Jane T. Couples - 22/08/2021 Confirmed reviews ALL

Wow! What an amazing trip. The hotel was situated in the heart of the city with amazing views. The hotel receptionist greeted us brilliantly. The breakfast staff waited on you with complete satisfaction. Inside the hotel was beautiful and my room was really spacious. Everyone so friendly and courteous. Can’t wait to stay again. Definitely not staying anywhere else!

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