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Mercure Edinburgh City Princes Street Hotel 3 stars

Customer review rating 4.0/5 9,670 reviews

ALLSAFE approved hotel

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How it works?
Mercure Edinburgh City Princes Street Hotel
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+ 7 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • Copy/print service available Paying

Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG edinburgh
united kingdom

Tel: +4401313421013

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • EDINBURGH :  EDINBURGH

  • By plane

    EDINBURGH At 12.87km / 8 miles

  • By train

    EDINBURGH WAVERLEY At 0.32km / 0.2 miles

GPS :55.952573, -3.194425

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

Our restaurants and bars

SCOTT'S ON PRINCES STREET

Type of cuisine: Bistro

Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

SCOTT'S ON PRINCES STREET BAR

Scott's on Princes Street bar offers a range of cocktails, wines, beers, spirits and soft drinks with helpful, experienced bar staff and mixologists, who will ensure that you have everything you need. Light meals are also available.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

9,670 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,181 reviews

Excellent service and polite staff

TripAdvisor rating 4.0/5

vasileiosg85 21/07/2021 TripAdvisor review

The staff were very polite and hospitable, knew their job and were always happy to help. The hotel is old but clean and the rooms are relatively clean. I very much liked the location and enjoyed overall my stay at the Mercure hotel in Edinburgh

great location. Friendly staff

Customer review rating 4.5/5

Karen D. Couples - 20/07/2021 Confirmed reviews ALL

Very much enjoyed our stay and would recommend the 7th floor rooms for the view. Staff very friendly , approachable and accommodating. Excellent location for us. Food at the restaurant was really lovely, both diner and breakfast. Would have happily given 10/10 if our room had been ready upon arrival. we did e-mail to let staff know we'd arrive late afternoon and hoped our ordered wine would be ready in our room. Our room was clean, spacious and very comfortable , with an amazing view of the city and castle. The bathroom was a good size with a very decent shower. Bathrobes and slippers also handy. If it's a special occasion, I'd recommend the upgrade to a room on the 7th floor. Our room was rather hot (mini heatwave ) we did have a fan and could have used this. staff worked well adhering to covid-19 safety measures and I felt very comfortable. All in all, a very comfortable, friendly hotel and I'd happily stay here again.

Good location

Customer review rating 4.0/5

Anonymous Couples - 20/07/2021 Confirmed reviews ALL

Good location hotel is worn and in need of an update.

Got what we paid for!

Customer review rating 4.5/5

Sl Couples - 19/07/2021 Confirmed reviews ALL

Couldn’t have been simpler. Check in was seamless and the room was nice. The interior is a little dated but clean, tidy and comfortable. No qualms at all! There is no onsite parking though, they offer discounted parking for £13 a day at a nearby Q-park but we found free on street parking not too far away.

Exactly what we needed.

Customer review rating 5.0/5

Ian A. Families - 19/07/2021 Confirmed reviews ALL

Perfect location. Great room. Fantastic price.

Great location

Customer review rating 4.5/5

Cathie H. Friends - 19/07/2021 Confirmed reviews ALL

From the moment we arrived in Reception, the greeting was warm ,informative and welcoming. Dinner booking made, we made our way to the room. Room a bit faded, spotless, an adequate. We found heating on in bathroom. Turned out to be the hottest day of the Year. Manager arrived at door, to indicate radiator connected to hot wtr system. Opened the windows, one appeared a wee bit stuck. Great dinner, slept like a log. Fabulous breakfast. Would certainly return. No hesitation. Look forward to next visit x

Good location

Customer review rating 3.5/5

Stealth Couples - 19/07/2021 Confirmed reviews ALL

We visited for a two night stay for a change of scenery

Excellent stay

Customer review rating 4.5/5

John S. Couples - 19/07/2021 Confirmed reviews ALL

All staff were very welcoming with excellent bar and restaurant staff. The privilege room was as expected with excellent views and facilities.

Not a great experience

TripAdvisor rating 3.0/5

Simon K 19/07/2021 TripAdvisor review

They did not have full details of my booking when we checked in and as a result we didn't get any breakfast which they said that they would refund but still waiting on it. I have emailed them twice & no response!

Poor quality rooms!

TripAdvisor rating 2.0/5

Hannah M 19/07/2021 TripAdvisor review

Very poor quality rooms, peeling wallpaper, dirty bathroom floor and taps, outdated furniture - completely opposite to the lovely modern reception area which is very misleading! Myself and my partner had a very poor sleep as our room looked out to lots of noisy, warm fans which I presume came from the kitchens. A far cry from a view of princes street gardens like the hotel advertises! Upon check out and check in, I was quizzed by two separate staff members saying I still had a balance to pay towards the trip. This was despite me showing a confirmation email of no payment due! I did not get asked on check out how I found my stay and just wanted to get checked out as quickly as possible. Myself and my partner would not recommend this hotel and in future wouldnt book with Mercure. I notice the hotel tends to respond with generic, automated responses again showing poor service!! Avoid!

Good location

Customer review rating 4.0/5

Hannah D. Couples - 18/07/2021 Confirmed reviews ALL

Staff very friendly and helpful Great dining and bar experience Room comfortable but looking a bit tired.

Mixed experience

Customer review rating 4.0/5

J H. A. P. M. Couples - 18/07/2021 Confirmed reviews ALL

Overall had a very enjoyable two day stay purchased through a voucher system. Due to a number of similar bookings with different conditions (including one in another Mercure Hotel) we were a bit surprised and queried the matter when told we had a discount applied to our evening meal. However it encouraged my husband and I to add an extra course to our meal and acquire a full bottle of wine instead of just two glasses. Needless to say later that evening when the information re the discount turned out to be innacurate there was an additional bill to be settled. While we obtained value for money, on principle, I think the cost of any such errors should not be passed on to customers. At the time neither of us were in a position to discuss/dispute the matter as my hearing in noisy surroundings is poor at the best of time and needless to say it is impossible to lip read whe masks are worn. My wife had a migraine developing and had difficulty thinking clearly. We trust this comment will encourage management to be more thoughtful in future. Apart from that the staff were very helpful and generally cheerful and the accomodation comfortable with a fantastic view of Princes Street and across to the High Street and Castle. W would have no reservations about returning (previous visits were unproblematical).

Great stay

Customer review rating 5.0/5

Karl Couples - 18/07/2021 Confirmed reviews ALL

This was our first trip to Edinburgh and what a great place to stay - the room was comfortable, the staff attentive and the food great

Good location.. iffy service

Customer review rating 3.5/5

Boyd Families - 18/07/2021 Confirmed reviews ALL

Poor value breakfast.. very poor value Not enough desk staff but that might be due to restrictions Super clean rooms and perfect location

Most enjoyable and very convenient location.

Customer review rating 4.5/5

Peter M. Solo - 17/07/2021 Confirmed reviews ALL

A very enjoyable stay, and very courteous staff. Excellent breakfasts, with surely one of the top ten breakfast time views in the UK! I would have liked a fridge(or mini-bar if that's what it's called), but that is my fault as I didn't mention it when booking.

Well located

Customer review rating 4.0/5

Anonymous Couples - 17/07/2021 Confirmed reviews ALL

The only thing that let us down was no air conditioning and no fridge in the room

Views amazing

Customer review rating 5.0/5

Fiona L. Couples - 17/07/2021 Confirmed reviews ALL

We have stayed here for the second time . Yet again staff are great and the view from the 7th floor balcony is just spectacular. Best hotel in Edinburgh

Well located, clean, friendly helpful staff

Customer review rating 4.0/5

Angela D. Families - 17/07/2021 Confirmed reviews ALL

We had a lovely break - only reason I didn’t give a 10 is we asked for a castle view but was given a room at the back with no view at all where bins were regularly being emptied. The room was very very warm - the fan didn’t really cool the room down, windows only opened slightly.

Excellent location

Customer review rating 5.0/5

Elizabeth Couples - 16/07/2021 Confirmed reviews ALL

Check in safe and fast. Breakfast with a view of Edinburgh castle. Friendly staff. Would certainly stay again.

Great location

Customer review rating 4.0/5

J. B. Couples - 16/07/2021 Confirmed reviews ALL

Great location and excellent breakfast. Very nice staff, cant fault them. Place is a little tired and could do with decoration. Was supposed to have free bottle of wine in room but that never happened.

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