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Mercure Edinburgh City Princes Street Hotel 3 stars

Customer review rating 4.0/5 9,689 reviews

ALLSAFE approved hotel

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Mercure Edinburgh City Princes Street Hotel
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+ 7 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00


Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • Copy/print service available Paying

Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG edinburgh
united kingdom

Tel: +4401313421013

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00


  • By plane

    EDINBURGH At 12.87km / 8 miles

  • By train

    EDINBURGH WAVERLEY At 0.32km / 0.2 miles

GPS :55.952573, -3.194425

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

Our restaurants and bars


Type of cuisine: Bistro

Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -


Scott's on Princes Street bar offers a range of cocktails, wines, beers, spirits and soft drinks with helpful, experienced bar staff and mixologists, who will ensure that you have everything you need. Light meals are also available.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Our guest reviews for
Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

9,689 reviews


TripAdvisor Rating 3.5/5

3,181 reviews

Great virtual from balcony

Customer review rating 3.5/5

Lisa Friends - 23/07/2021 Confirmed reviews ALL

Nice room and bathroom and amazing to die for views from balcony. Hotel rooms seriously need air con urgently in this day and age. Room service to be served on proper plates with proper cutlery not cardboard and plastic (this has no relevance to covid and no one wants to pay this room service prices and not get proper crockery

Great ovation

Customer review rating 5.0/5

Mary S. Couples - 23/07/2021 Confirmed reviews ALL


Great location

Customer review rating 5.0/5

Sa… Couples - 23/07/2021 Confirmed reviews ALL

Enjoyed are stay all staff were lovely friendly and helpful

Great stay

Customer review rating 5.0/5

Allan B. Couples - 23/07/2021 Confirmed reviews ALL

Had a great couple of days stay hotel excellent all staff very friendly and polite and helpful

Good couple of days

Customer review rating 4.0/5

Pakkafran Couples - 22/07/2021 Confirmed reviews ALL

We enjoyed our stay although due to the weather being very sunny the room was very hot a fan was provided which did help a bit and the dining room had air conditioning which was great

Excellent location across from Scott's monument

Customer review rating 4.5/5

Derek K. Couples - 22/07/2021 Confirmed reviews ALL

Had a lovely time

Well located good stay No Air Conditioning

Customer review rating 3.5/5

Kate Couples - 22/07/2021 Confirmed reviews ALL

Hotel & staff etc was great. No Airconditioning was not great. If we did not have a balcony would not have been able to stay in the hotel as it was just to uncomfortable with no AC

Fantastic location

Customer review rating 4.0/5

Rita M. Friends - 22/07/2021 Confirmed reviews ALL

Excellent staff, food delicious, comfortable bed, all very clean, beautiful dining room/lounge. and bathroom a bit tired and generator noise meant that windows could not be opened during the night. Toilets on reception floor need upgrading.

Lovely stay

Customer review rating 4.5/5

Suz Families - 22/07/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay, the staff were all so welcoming and helpful, and the location of the hotel is second to none.

well positioned. pleasant staff.

Customer review rating 3.5/5

John A. Couples - 22/07/2021 Confirmed reviews ALL

had some difficulty trying to book with your central reservation office. eventualy called the hotel direct and got booked. i had paid extra for a castle view room but found i had been allocated a back room looking out to noisy fan units. this was sorted out and rest of the stay was very good.

Great location

Customer review rating 3.5/5

Liz E. Couples - 21/07/2021 Confirmed reviews ALL

Good to see the bar etc has had a makeover and it does look nice. However the bedrooms are a bit tired and in need of a makeover.

Great location

Customer review rating 5.0/5

Angela A. Families - 21/07/2021 Confirmed reviews ALL

The room had a great view although very noisy throughout the night - trams, buses etc. The next time I would ask for a room at the back of the hotel.

Well located, good stay

Customer review rating 4.0/5

Lynsey Couples - 21/07/2021 Confirmed reviews ALL

We had a great stay. The hotel was lovely, the main area was well looked after. As it was a special birthday we had been given a room with an amazing front view of the castle. We ate breakfast in the hotel which was also very nice. Only downside to staying was the room was very hot. The towel rail on the bathroom was on abs no option to turn it off. I would definitely recommend this hotel to anyone and wouldn’t hesitate to stay here again.

Great staff, dated hotel

Customer review rating 3.5/5

Lyn D. Couples - 21/07/2021 Confirmed reviews ALL

The good stuff, staff are amazing, restaurant and drinks are superb, food on last night was first class, cannot fault the location central to everything The not so good, very dated rooms although clean, towel rail was scorching during a heatwave with no way to turn off No air con, but tbh no expected in Scotland All in all a good stay, but id not go back durring a heatwave ha

Excellent service and polite staff

TripAdvisor rating 4.0/5

vasileiosg85 21/07/2021 TripAdvisor review

The staff were very polite and hospitable, knew their job and were always happy to help. The hotel is old but clean and the rooms are relatively clean. I very much liked the location and enjoyed overall my stay at the Mercure hotel in Edinburgh

Customer review rating 4.0/5

Antonella Couples - 20/07/2021 Confirmed reviews ALL

Great stay however with no air con the room was very hot making it difficult to sleep

great location. Friendly staff

Customer review rating 4.5/5

Karen D. Couples - 20/07/2021 Confirmed reviews ALL

Very much enjoyed our stay and would recommend the 7th floor rooms for the view. Staff very friendly , approachable and accommodating. Excellent location for us. Food at the restaurant was really lovely, both diner and breakfast. Would have happily given 10/10 if our room had been ready upon arrival. we did e-mail to let staff know we'd arrive late afternoon and hoped our ordered wine would be ready in our room. Our room was clean, spacious and very comfortable , with an amazing view of the city and castle. The bathroom was a good size with a very decent shower. Bathrobes and slippers also handy. If it's a special occasion, I'd recommend the upgrade to a room on the 7th floor. Our room was rather hot (mini heatwave ) we did have a fan and could have used this. staff worked well adhering to covid-19 safety measures and I felt very comfortable. All in all, a very comfortable, friendly hotel and I'd happily stay here again.

ok as great location but room wasn't great

Customer review rating 3.0/5

Iain C. Couples - 20/07/2021 Confirmed reviews ALL

Hotel was ok room although published as superior with castle view was a bit thread bare and in my view not really superior, had to ask for an iron which took an age to come because the one in room didnt work. tried to ring restaurant to book table 3 times before i actually got an answer. Service in restaurant was poor waiter tried to take food order as soon as we sat down without asking if we wanted a drink and give us time to look at menu. food was ok though. breakfast was good and service was alot better in the morning

Customer review rating 2.5/5

Eric J. Couples - 20/07/2021 Confirmed reviews ALL

Was not told you had to ask for water and new toiletries or to get your bed changed room was very hot which is good thing in winter not in July had to get room door card activated every day as did not work no slippers in room had to ask bath robes where hard carpet in room needs a good cleaning bar last orders at 9 was not good then asking for 5pound to bring 4 small bottle of beer to room was a bit much staff were friendly dinning room was clean and we'll look after front reception was not staff all time

Well located

Customer review rating 3.0/5

Ashley F. Couples - 20/07/2021 Confirmed reviews ALL

Good location but the hotel rooms are starting to look dated and run down. We had the castle view with terrace and its was a amazing view of Edinburgh. The room need updated for the price I paid I would expect a higher quality off hotel

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