Mercure Edinburgh City Princes Street Hotel 3 stars

Customer review rating 4.0/5 9,280 reviews

#ALLSAFE Accor

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Mercure Edinburgh City Princes Street Hotel
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Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200 meters from Edinburgh Waverley Station. Edinburgh Airport, just 6 miles away.

  • Nearby Edinburgh Castle and Scottish National Gallery

  • Scott's on Princes Street restaurant features local Scottish dishes with a modern twist.

  • Outstanding views of Princes street Gardens and the Old Town

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Copy/print service availablePaying
Information message

Hotel location

Mercure Edinburgh City Princes Street Hotel

Princes Street
EH2 2DG
edinburgh
united kingdom

Tel: +4401313421013

Check-in from 15h00

Check out up to 11h00

  • EDINBURGH :  EDINBURGH

  • By plane

    EDINBURGH At 12.87km / 8 miles

  • By train

    EDINBURGH WAVERLEY At 0.32km / 0.2 miles

GPS :55.952573, -3.194425

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi and many have views of Edinburgh Castle and Princes Street Gardens. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrad e to a spacious seventh-floor superior room with your own private balcony looking out towards Edinburgh's fortified hilltop castle.

Classic room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic family room for 2 adults and 1 child

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 3 single beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Classic room with 1 double bed and castle view

  • Max. number of persons: 2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Privilege room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron

Superior room with 1 double bed and castle view

  • Max. number of persons: 2
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
Rooms

Our restaurants and bars

SCOTT'S ON PRINCES STREET

Type of cuisine: Bistro

Scott's on Princes Street pairs excellent Scottish cuisine with a modern twist alongside warm and welcoming staff. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SCOTT'S ON PRINCES STREET BAR

Non contractual photo

Scott's on Princes Street bar offers a range of cocktails, wines, beers, spirits and soft drinks with helpful, experienced bar staff and mixologists, who will ensure that you have everything you need. Light meals are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Edinburgh City Princes Street Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

9,280 reviews

tripadvisor

TripAdvisor Rating 3.5/5

3,141 reviews

Excellent location.

Customer review rating 4.0/5

Elizabeth B. Couples - 18/10/2020 Confirmed reviews ALL

Very professional staff, everything with regards to Covid explained on arrival. Dining staff excellent. Hotel very quiet which in some ways was good for us with less risk of infection, although not good for the hotel I’m sure.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Myra McKillop Operations Manager

Well located

Customer review rating 4.0/5

Elizabeth C. Couples - 17/10/2020 Confirmed reviews ALL

There was a issue with noisy children in next door room which was quickly resolved, we were upgraded into a superior room very happy.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Myra McKillop Operations Manager

Brilliant location with castle view

Customer review rating 4.0/5

Katrina M. Families - 17/10/2020 Confirmed reviews ALL

Fantastic location with castle view

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Dirty bed linen, issue unresolved

Customer review rating 4.0/5

Lisa Families - 16/10/2020 Confirmed reviews ALL

I booked a twin room for my daughter and I to stay one night 9/10/2020. We booked the hotel on a recommendation from my partner who had stayed here several times before. On arrival we were very happy with the hotel and our room. However, in the morning my daughter discovered that the bed she had slept in had been made up using severely dirty linen. This was not spotted by us initially as it was on the underside of the duvet cover. A cleaner knocked on our door to see if we had left, so I showed her the cover, she gasped when she saw it and said she would see her supervisor straight away. I then proceeded to tell reception and sent them the photograph. The gentleman said he would investigate the matter and contact the cleaning supervisor straight away, as I told him they wanted to clean the room and they needed to see it ASAP. He assured us that he would report back to me when we collected our luggage later in the day. Upon our return he was not around but a lady told us that they hadn’t had chance to look into it. I wasn’t very happy with this response at the time and feel it should have been handled better by the hotel. I emailed you with a formal complaint and asked for a response however, still nothing came back hence the negative review. Bed linen in that state is totally unacceptable at any time, however the concern is hugely magnified in the current COVID climate, where cleanliness is everything.

Clean but dated

Customer review rating 4.0/5

Afro T. Couples - 16/10/2020 Confirmed reviews ALL

Hotel is well located, right in the heart of the city, great views of the castle and park however the room we got was dated & tiny. If you're a frequent t. and used to contemporary hotel furnishings then this hotel is not for you. On the plus side, we couldn't find a spec of dust in the entire room. On the first night the room was very warm, without air conditioning we had to open the windows but being right on princes street, the noise was unbearable; it was a horrible night. pros: clean room, great views, good staff, very tasty breakfast, best location for exploring city, comfortable beds. cons: dated/small rooms, thin walls, no extractor fan in toilet, no air conditioning.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Ok stay.

Customer review rating 4.0/5

Mark R. B. Couples - 15/10/2020 Confirmed reviews ALL

The Mercure on Princes Street in Edinburgh is well located and was ideal for us. There were one or two things that did take the shine off our stay though: Our room (262) smelt of cigarettes (evidence of which was in the gutter below our room window, approx 10 cigarette butts). We did get our room changed, but it's still not acceptable to present a room to a guest when it reeks like that. I appreciate that in these times of COVID-19, we have to make allowances, but in my opinion, the 50+ minutes that we had to wait for our food in Scott's restaurant was a bit excessive especially as the meal itself could only be described as 'ok' at best! To mitigate eating at Scott's for a second evening, we had a room service meal - I had a chicken Korma which didn't come with the mango chutney as was stated on the room service menu and my partner had a pizza which she said had a stale base (not freshly made). We have used the Mercure Dolphin in Southampton on two previous occasions and had far superior service as far as both room standards and food standards were concerned. Don't get me wrong - the staff at the Mercure in Edinburgh were fantastic and could not do enough to help us out, but I do feel that the issues we encountered on our most recent visit may well give us reason to re-think our plans for accomodation next time we go to Edinburgh (to see our daughter who is at University up there). Kindest regards. Mark R B. (mb…).

Good location.....but noisy

Customer review rating 4.0/5

Suwareeya Couples - 13/10/2020 Confirmed reviews ALL

Noisy with the trams early morning. Small rooms, typical of UK hitels. Food was good.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Great location, friendly staff

Customer review rating 4.0/5

Lorraine B. Families - 13/10/2020 Confirmed reviews ALL

We had a lovely overnight stay with dinner, fantastic location and the staff were 1st class.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Myra McKillop Operations Manager

Excellent hotel

Customer review rating 4.0/5

Mairanna S. Couples - 12/10/2020 Confirmed reviews ALL

We had a very enjoyable stay at this hotel. Location is perfect! Staff were very courteous and welcoming.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Myra McKillop Operations Manager

Well located

Customer review rating 4.0/5

Lucy C. Couples - 12/10/2020 Confirmed reviews ALL

Walls are very thin so could hear both rooms on each side all night, rooms are very warm and uncomfortable with heating off and our room was very loud with the main road outside for trams etc, rooms very dated so lucky if your in one that isn’t

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Good location

Customer review rating 4.0/5

Ellie Couples - 11/10/2020 Confirmed reviews ALL

The room was nice and the staff were helpful, we had free breakfast included with the deal we got so it did live up to the standard of a free breakfast, however we never received our toast and the breakfast staff on the first morning never came over when I tried to get there attention, however I understand they may have been busy.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Lovely room, Good location, good breakfast

Customer review rating 4.0/5

Denise Couples - 11/10/2020 Confirmed reviews ALL

Hotel very organised for covid, lovely room, good breakfast, location very good

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Well located good stay

Customer review rating 4.0/5

Mark Couples - 10/10/2020 Confirmed reviews ALL

Helpful staff good breakfast

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Excellent location right in the heart of the city .

Customer review rating 4.0/5

Kim M. Couples - 10/10/2020 Confirmed reviews ALL

Excellent hotel spotlessly clean , all social distancing measures in place and adhered to . Staff were Friendly and helpful.

Dear Kim M., We very much appreciate your comments regarding your stay at the Mercure Edinburgh City Princes Street Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Myra McKillop Operations Manager

Good location

Customer review rating 4.0/5

Mervyn C. Couples - 10/10/2020 Confirmed reviews ALL

Although the stay and staff were pleasant, there was a complete lack of atmosphere in the bar and dining area. The rooms and corridors are clean but tired and in need of updating. The reception and dining area were cold because the street doors were not operating properly. That all said, I wouldn’t rule out returning to the Mecure for its location.

Dear Guest, Thank you for taking the time to share your feedback. We long for the day we can play music in our restaurant and bar again as really does make a huge difference to the atmosphere and ambiance. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Tired

Customer review rating 4.0/5

Steven R. Couples - 10/10/2020 Confirmed reviews ALL

Hotel is tired and rooms are in dire need of a refresh. Put on the 2nd floor with a castle view which sounds nice but the street noise is terrible and I was awoken with a busker right below the window in the morning. Bring cups, teabags, milk and sugar because you only get enough for one cuppa and its paper cups. Location is excellent though and the reception staff are good so it's not all bad.

great stay

Customer review rating 4.0/5

Mr M. B. Solo - 09/10/2020 Confirmed reviews ALL

great staff great rooms one of the best hotels in edinburgh that good sending my freinds there for a break the food is great scotch pie you have to try it all in all amazing not to forget the view out on castle rooms

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Great location

Customer review rating 4.0/5

Anonymous Families - 09/10/2020 Confirmed reviews ALL

Great rooms overlooking the Castle. Very good service from bar and restaurant. Disappointed that paper cups were not provided for the second night

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Great location

Customer review rating 4.0/5

Lindsay Couples - 09/10/2020 Confirmed reviews ALL

2 night stay in a fabulous location. Hotel staff very pleasant and helpful. Our room was adequate, but could do with a refurbishment to improve it. Breakfast was adequate, but a disposable or wipeable menu would have been useful to show all of the options available- we were only asked "Full Scottish breakfast?" and didn't realise there were other options.

Dear Guest, Thank you for taking the time to share your feedback. We offer a full cooked or continental breakfast only at present this should have been explained to you, I will address this with the team for future reference, We hope to welcome you back to our hotel very soon! Sincerely, Myra McKillop Operations Manager

Well Located

Customer review rating 4.0/5

Danny Couples - 09/10/2020 Confirmed reviews ALL

Room was very basic and bland, expected better. Walls very thin, meaning the constant banging of other room doors keeps you awake as well as the heat in the room, even with the fan that was provided. Excellent service delivered from staff at check in/out.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future! Sincerely, Myra McKillop Operations Manager

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