Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,455 reviews

Mercure Glasgow City Hotel - Image 1
Mercure Glasgow City Hotel - Image 2
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Description

Hotel extras

  • On-site car parking (subject to availability)

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,455 reviews

Customer review rating 3.0/5

Denise R. Solo - Confirmed reviews ALL

Renovation occurring from 8am to 4pm as they do up a couple of floors. Very noisy. I was feeling unwell one day with a headache but couldn't stay in my room with the noise.

Dear Denise R., Thank you for taking the time to share your feedback and for highlighting our central location. As you mentioned, your stay coincided with our ongoing refurbishment programme, which is part of a significant investment in enhancing the hotel for our guests. We appreciate that improvement works can occasionally be noticeable during the day, and we have taken note of your comments regarding the noise experienced during your stay. We are sorry to hear that you were feeling unwell during your visit and appreciate your patience while these upgrades are being carried out. The improvements are designed to create an even better experience for future guests while preserving the convenience of our city-centre location. Thank you once again for your feedback. Every renovation starts with a little disruption but ends with something worth looking forward to. We hope to have the pleasure of welcoming you back once the works are complete so you can enjoy the finished result. Sincerely, Rohan Jain Mercure Glasgow Team

Customer review rating 4.5/5

Corbett S. Business - Confirmed reviews ALL

The staff were very helpful and went out of their way to help and answer questions.

Dear Corbett S., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gabriel Mercure Glasgow Team

Customer review rating 3.5/5

Teresa G. Solo - Confirmed reviews ALL

Great location, stayed before and good improvements since last time. The staff were brilliant and kind. The only thing I would say it, the television system could be updated. Freeview is good but needs to be brought up to new channels etc.

Dear Ms G., Thank you for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed your stay, appreciated our great location, and noticed the improvements since your last visit. It’s especially lovely to hear your kind words about our staff — we’ll be sure to share your comments with the team. We also appreciate your feedback regarding the television system. We’re always looking for ways to improve our guests’ experience, and your comments will certainly be taken into consideration. We look forward to welcoming you back again soon! Kind Regards, Matthew McNaught Mercure Reception Team

Customer review rating 4.0/5

Barbara W. Couples - Confirmed reviews ALL

Very comfortable experience. Weather good so took advantage of easy to access city and surrounds. Very busy area but noise levels surprisingly low within room.

Dear Barbara W., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Matthew McNaught Mercure Glasgow Team

Customer review rating 2.0/5

Kevin T. Couples - Confirmed reviews ALL

Good location but the room was cramped and uncomfortable

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rohan Jain Mercure Glasgow Team

Other web-users rate our hotel

  • 1,695 reviews 9.6/10 Location
  • 2,078 reviews 5.8/10 Room
  • 2,259 reviews 9.5/10 Service
  • 27 reviews 7.1/10 WiFi
  • 1,109 reviews 4.2/10 Comfort
  • 911 reviews 8.7/10 Breakfast
  • 787 reviews 7.2/10 Cleanliness
  • 379 reviews 8.3/10 Food

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