Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,461 reviews

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Mercure Glasgow City Hotel - Image 1
Mercure Glasgow City Hotel - Image 2
Mercure Glasgow City Hotel - Image 3
Mercure Glasgow City Hotel - Image 4
201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • On-site car parking (subject to availability)

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Room 1

Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,461 reviews

Customer review rating 4.0/5

Brian R. Solo - Confirmed reviews ALL

Dear Brian R., Thank you for taking the time to share your feedback with us. We are delighted to hear that the convenience and overall experience were exactly what you were looking for. We truly appreciate your thoughtful comment regarding fresh air in the room and will keep this in mind as we continue to enhance our guests’ comfort. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another exceptional stay. Kind Regards, Joy Villanueva Mercure Glasgow City Hotyel - Duty Manager

Customer review rating 5.0/5

Angela M. Families - Confirmed reviews ALL

Dear Angela, We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rhys Mercure Glasgow Team

Customer review rating 3.5/5

Darren S. Families - Confirmed reviews ALL

Dear Darren S., Thank you for taking the time to share your feedback. We’re pleased to hear that our location suited your plans, but we’re sorry that other aspects of your stay fell short. We apologise for the condition of the room and the issues with the USB sockets and sink plug. We also understand how uncomfortable the room temperature must have been, particularly with the outside noise making it difficult to keep the window open. Should you choose to stay with us again, please know that we do have fans available upon request, and our team will be happy to provide one to make your stay more comfortable. Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind Regards, Joy Villanueva Mercure Glasgow - Duty Manager

Customer review rating 2.5/5

John B. Couples - Confirmed reviews ALL

Dear John B., Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our central location and found our team friendly and welcoming throughout your stay. Providing excellent service is something we take great pride in, so your kind comments are greatly appreciated. However, I am sorry to learn that your dining experience did not meet your expectations. We regret that you found the menu selection limited and that the spring rolls and fish and chips fell short of the standard we aim to deliver. We understand how disappointing it can be when a meal does not enhance your overall stay, and we appreciate your honest feedback. Your comments have been noted and will be shared with our kitchen team as we continue to review and improve our food offering and guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Glasgow City Hotel and provide a more enjoyable dining experience in the future. Sincerely, Rohan Jain Mercure Glasgow Team

Customer review rating 2.5/5

Mike B. Families - Confirmed reviews ALL

Dear Mike B., Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. Regarding the window, please note that all guest room windows are fitted with restrictors in accordance with safety regulations. We would also like to clarify that our Privilege Rooms are larger than our Standard Rooms and include additional amenities such as a coffee machine, bathrobes, slippers, and upgraded toiletries. Room 705 is one of our designated Privilege Rooms and was not assigned as a substitute due to overbooking. Thank you for choosing to stay with us. We hope you will give us another opportunity to provide you with a more enjoyable experience in the future. Kind Regards, Joy Villanueva Duty Manager

Other web-users rate our hotel

  • 1,697 reviews 9.6/10 Location
  • 2,078 reviews 5.7/10 Room
  • 2,261 reviews 9.4/10 Service
  • 28 reviews 7.3/10 WiFi
  • 1,114 reviews 4.1/10 Comfort
  • 910 reviews 8.8/10 Breakfast
  • 783 reviews 7/10 Cleanliness
  • 392 reviews 8.3/10 Food

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