Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,545 reviews

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Mercure Glasgow City Hotel - Image 1
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Mercure Glasgow City Hotel - Image 4
201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • On-site car parking (subject to availability)

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,545 reviews

Customer review rating 2.0/5

Jillis V. Business - Confirmed reviews ALL

Hotel was being refurbished and no facilities were available to have a conversation, which is not handy when on a business trip. The hotel is also not very representative anymore at such stage. This should have been made clear. Breakfast was served in the hall at one of the top-floors with only part of the breakfast selection that was available in the basement breakfast venue on the day before.

Dear Jillis V., Thank you for taking the time to share your feedback following your stay with us. We sincerely apologise that your experience was impacted by the ongoing refurbishment works. We fully understand how inconvenient the lack of communal facilities would have been, particularly during a business trip where suitable areas to meet or have conversations are important. We also regret that the extent of the refurbishment and the temporary changes to our facilities were not communicated clearly prior to your arrival. We appreciate your comments regarding the hotel presentation during this period, as well as the reduced breakfast offering and temporary breakfast setup. This is certainly not the level of experience we aim to provide for our guests. Your feedback has been shared with our management team as we continue to review how we communicate refurbishment works and maintain service standards during this time. Thank you again for your honest comments. We truly appreciate your feedback and hope to have the opportunity to welcome you back once the renovations are complete, for a much-improved experience. Kind Regards, Anup Singh Mercure Glasgow Team

Customer review rating 5.0/5

Susan P. D. M. Business - Confirmed reviews ALL

The stay was made really good by the wonderful receptionist, nothing was too much trouble, please do feed this back to him. The conference facilities for the group I presented to were roomy and the casual set up really worked well, as did the break out area for the carers

Dear Susan P. D. M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. Thankyou for taking the time to leave such a great review and to recognise the efforts by Matthew. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angela Mercure Glasgow Team

Customer review rating 0.5/5

William S. Couples - Confirmed reviews ALL

We arrived there to find refurbishment going on. We were never informed about this. No restaurant no bar. Told our room wasn’t ready and allocated another one. It was really tiny and very hot making it impossible to sleep. There were loads of other couples and families that we knew there as well were all there to attend a wedding. Every single person was complaining about it. Some managed to get a change of room but were still unhappy. We were kept waiting for a long time as the people in front of us had booked a suite and were never informed about the work going on in the top two floors and were angry and wanted the best room they could get and some sort of refund. In the meantime people were queuing up behind us to get checked in. All very unprofessional and I know not one of these people will ever stay there again

Dear William S., Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear about your experience and sincerely apologise for the disappointment and frustration caused from the moment of your arrival. We fully understand how upsetting it must have been to arrive and discover that extensive refurbishment works were underway without any prior notification, particularly when key facilities such as the restaurant and bar were unavailable. We also regret the issues surrounding your room allocation and the delay at check-in. We appreciate how uncomfortable and stressful this situation would have been, especially with many guests arriving together for the same wedding event. The room you described clearly did not meet expectations, and we are very sorry to hear that the heat and lack of comfort impacted your ability to sleep. It is especially concerning to hear that so many guests experienced similar frustrations during the weekend. Your comments regarding communication, organisation, and the overall guest experience have been escalated to senior management as a matter of priority. We fully acknowledge that clearer advance communication and better planning should have been in place throughout this period of refurbishment. That said, we would like to thank you for your patience during what was clearly a very challenging check-in environment for both guests and staff. We deeply regret that your stay left such a poor impression and understand your disappointment entirely. Thank you again for your honest feedback. We sincerely apologise that we failed to provide the standard of experience expected and hoped for during such an important occasion. Kind Regards, Anup Singh Mercure Glasgow Team

Customer review rating 3.5/5

Kwok S. Business - Confirmed reviews ALL

Relatively convenient to find from Glasgow Central station. I ran a bath and disappointed the cold water tap didn't work. I reported this to the receptionist on my departure. It also wasn't made clear when I booked the hotel was undergoing refurbishment.

Dear Guest, Thank you for taking the time to share your feedback. I’m pleased to hear you found our location convenient for Glasgow Central Station, though I’m very sorry to learn about the issues you experienced during your stay. Please accept our apologies regarding the cold water tap in your room. I can confirm that your comments have been passed directly to our maintenance team so this can be investigated and resolved as quickly as possible. I’m also sorry that the refurbishment work was not clearly communicated at the time of your booking. We understand how important it is for guests to have full information in advance, and we have since updated our communication to ensure this is made clear moving forward. We appreciate you bringing these matters to our attention and hope we may have the opportunity to welcome you back for a more comfortable experience in the future. Best Regards, Matthew McNaught Mercure Reception Team

Customer review rating 1.0/5

Emily M. Couples - Confirmed reviews ALL

Disappointed to find on arrival that the hotel is currently being renovated and we hadn’t been notified. Reception was a desk in front of the lifts with no lounge/waiting area. There was a private event on the Saturday evening resulting in no option for food or drinks at the hotel for other guests. Not ideal when you have mobility issues and was relying on eating at the hotel. I had booked two superior suites via the website and discovered upon check in that the hotel actually only has one suite and not two. We were eventually allocated a privilege room and I was relieved to get it however, the system needs updating to prevent this happening again. I did a dummy booking for another date and it still offers the option of two superior suites. The staff on duty were excellent and I could find no faults with them - they were very professional and friendly. They had an extremely challenging job dealing with the amount of guests who complained about their allocated rooms and the renovations disrupting the food and bar - they are a credit to your company and I’m sure they’re not paid enough to deal with system errors which are avoidable. The renovations are long overdue as the rooms are tired and dated. Hopefully the upgrades will bring it to a more acceptable standard customers expect.

Dear Emily M., Thank you for taking the time to share such detailed feedback following your stay with us. We are very sorry to hear about your experience and the disappointment caused, particularly due to the lack of prior communication regarding the ongoing renovations. We fully understand how this would have impacted your stay, especially with limited facilities, no lounge area, and restricted food and beverage options. We are especially concerned to hear how this affected you given your mobility needs, and we sincerely apologise for the inconvenience caused. We also regret the confusion regarding the booking of two superior suites. This is clearly unacceptable, and your comments regarding the system error have been escalated to our management and reservations teams as a matter of urgency to ensure this is corrected and does not happen again. That said, we are truly grateful for your kind recognition of our team. It is reassuring to hear that despite these challenges, they remained professional, friendly, and supportive throughout your stay. Your comments will be shared with them, as they will greatly appreciate your understanding and acknowledgement. We also appreciate your understanding regarding the need for refurbishment, and we are working hard to ensure that the upgrades bring the hotel up to the standard our guests expect and deserve. Thank you again for your honest and constructive feedback. We truly regret that your experience fell short and hope to have the opportunity to welcome you back in the future once improvements are complete, for a much more comfortable and seamless stay. Kind Regards, Anup Singh Mercure Glasgow Team

Other web-users rate our hotel

  • 1,795 reviews 9.5/10 Location
  • 2,223 reviews 5.5/10 Room
  • 2,316 reviews 9.4/10 Service
  • 28 reviews 6.2/10 WiFi
  • 1,226 reviews 4/10 Comfort
  • 924 reviews 8.9/10 Breakfast
  • 839 reviews 6.6/10 Cleanliness
  • 427 reviews 4.3/10 Vibe

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