Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,490 reviews

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Mercure Glasgow City Hotel - Image 1
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Mercure Glasgow City Hotel - Image 3
Mercure Glasgow City Hotel - Image 4
201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,490 reviews

TripAdvisor Rating  3.4/5  1,572 reviews

Customer review rating 4.0/5

Gary S. Solo - Confirmed reviews ALL

I enjoyed my two day stay at the hotel although I felt that the lobby/foyer area of the hotel was always chilly and why was there air conditioning being used when the temperature outside was -2 degrees? I ate twice in the restaurant area and the food was good and served at a good price point. I visit the bar/ coffee shop of this restaurant fairly to frequently and I always find the female staff much more friendly and courteous than the male staff. But, overall it was a good stay and I rated it a solid 8 out of ten.

Dear Gary, Thank you for taking the time to share such detailed feedback about your stay. We are pleased to hear that you enjoyed your two-day visit overall and that you found the food in our restaurant to be good quality and reasonably priced. We are sorry to learn that the lobby and foyer area felt chilly during your stay, particularly given the cold outdoor temperatures. We would like to reassure you that the air conditioning was operating in heat mode, not cooling. During colder periods the system can still circulate air to maintain an even and comfortable temperature throughout the lobby area. We understand that this may have felt cool at times and appreciate you bringing it to our attention. Your feedback is valued and has been shared with our team to ensure guest comfort is closely monitored, especially during colder weather. We also appreciate your honest feedback regarding service in the bar and coffee shop. All guest comments help us to ensure consistent service standards across our team. Thank you once again for your balanced and constructive review, and for rating your stay so positively. We hope to welcome you back again in the future. Kind regards, Anup Singh Mercure Glasgow Team

Customer review rating 4.0/5

Geoffrey B. Couples - Confirmed reviews ALL

Warm welcome from Reception staff who remembered us during our stay. We were treated as guests rather than customers. Room was clean and well presented though the bed was big for the size of the room. Storage facilities in the room were minimal. Luggage storage after checkout was well organised.

Dear Geoffrey B., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rohan Jain Duty Manager Mercure Glasgow Team

Customer review rating 3.5/5

Aubrey D. Couples - Confirmed reviews ALL

Room was small and dated but adequate. Pillows were extremely lumpy. Did not make for a good nights sleep.

Dear Aubrey D., Thank you for sharing your feedback. We are pleased that you appreciated our location. However, we regret to learn that the room and pillows did not meet your expectations for comfort. Your comments will be considered for our ongoing improvements. Kind regards, Gabriel Mercure Glasgow Team

Customer review rating 5.0/5

Patrick W. Couples - Confirmed reviews ALL

Overnight stay 3/1/26 We stay regularly in Glasgow but the staff at Mercure are the reason we always try and book here first. Joy and Ellie could not have made us feel more welcome. Also Martin who stored our bags and engaged with us. The rooms are always immaculate and the service just seems personal. We have choices but Mercure have this city centre customer service, room quality, price point and personal service down to a tee and for that reason would recommend to others on a city break and I will be booking again soon. Welll done Joy, Ellie and Martin.

Dear Patrick W., Thank you for your delightful feedback regarding your recent stay with us. We are thrilled to hear that our location and staff contributed positively to your experience. Joy, Ellie, and Martin will be particularly pleased to learn that their efforts in providing a warm welcome and excellent service made such an impression on you. It is always our aim to ensure that our guests feel valued and well cared for, and your comments affirm that we are achieving this goal. We appreciate your recommendation and look forward to welcoming you back for your next visit to Glasgow. Best regards, Rohan Jain Mercure Glasgow Team

Customer review rating 5.0/5

Valerie M. Couples - Confirmed reviews ALL

We have stayed a few times in this hotel. We love the fact that it is beside George Square in the centre of Glasgow and all of the staff are lovely and always helpful. On this visit Ellie was especially helpful. We had a beautiful superior room with an area with sofa and table and enjoyed the fresh breakfast. The cooked breakfast buffet was lovely and hot which we find is not always the case in buffets at other hotels. Always being topped up freshly. Fruit and pastry section tasty and the toaster only took one run to toast the bread which was fab !

Dear Valerie M., Thank you for sharing your positive experience at Mercure Glasgow City Hotel. We are delighted to know that our location near George Square and the attentiveness of our staff, particularly Ellie, contributed to your enjoyable stay. It is also wonderful to hear that you appreciated the comfort of your superior room and the quality of our breakfast offerings. Our team takes great pride in ensuring that our buffet is well-stocked and enjoyable for all our guests. We are pleased that you found the freshly prepared items to your liking, including the pastries and the efficiency of the toaster. We look forward to welcoming you back for another memorable stay. Rohan Jain Mercure Glasgow Team

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Other web-users rate our hotel

  • 1,668 reviews 9.5/10 Location
  • 2,047 reviews 5.5/10 Room
  • 2,144 reviews 9.5/10 Service
  • 30 reviews 7.2/10 WiFi
  • 1,152 reviews 3.8/10 Comfort
  • 848 reviews 8.7/10 Breakfast
  • 780 reviews 6.7/10 Cleanliness
  • 401 reviews 8.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.