Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.2/5 1,522 reviews

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Mercure Glasgow City Hotel - Image 1
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201 Ingram Street, G1 1DQ GLASGOW, United Kingdom

Description

Hotel extras

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,522 reviews

TripAdvisor Rating  3.4/5  1,561 reviews

Overpriced and low on value

TripAdvisor rating 3.0/5

John D TripAdvisor review

Shoe box room, paper thin walls and the noise of Ingram Street made this an experience that I won't be repeating. The guy on reception was bemused when I suggested to him that arranging a fire alarm test at 11am on Tuesday 11th November was a tad insensitive.

Pretty damned terrible - went through three different rooms, and every one of them had a major problem.

TripAdvisor rating 1.0/5

Milbrook94 TripAdvisor review

This was possibly one of the worst hotel stays I've had. The room I was originally allocated had no heating - and despite the efforts of myself and staff, the heating couldn't be started. (This was Glasgow in Autumn - where the evening temperature was 8C). Plus the room was incredibly grubby (the carpets were in a dreadful state with brown and black stains across the floor). I was given a new room - which stank of damp and had black mould on the windowsills. In addition, the sink was blocked. As it was late and tired, I put up with it. In the morning, I complained and was given a third room, which thankfully didn't have mound or damp and which had heating that worked. However, I discovered just before going to bed that there was no hot water to the sink in the room. On checking out, I was asked to pay my bill in full - as the staff on duty didn't have the authority to give a discount or part refund. I was told to make a complaint to the hotel in writing. I did this, but after 48 hours I've heard nothing. Overall - pretty bad, and doesn't deserve a three star rating.

Dear Milbrook94, Thank you for sharing your feedback with us. We are truly sorry to hear about the challenges you faced during your stay. This is far from the experience we aim to provide, and we completely understand your disappointment. Please be assured that we have taken your concerns very seriously. The issues you highlighted regarding room conditions and amenities have been reviewed, and corrective measures are already in progress. We also offered you a goodwill gesture as an immediate resolution, which we understand you declined. Your case has now been escalated to our senior management team for further review. They will personally get back to you within 48 hours to address your concerns and discuss the next steps. Thank you for your patience and for bringing this to our attention. We value your feedback and hope to have the opportunity to restore your confidence in us. Rohan Jain Duty Manager Mercure Glasgow Team

Customer review rating 4.0/5

Stephen S. Solo - Confirmed reviews ALL

Located with 5 minute walk of both Railway Stations , ideal for Argyle Street and Buchanan Street shopping.

Dear Stephen S., Thank you for your kind review! We’re delighted to hear that you enjoyed our convenient location near both railway stations and the main shopping areas around Argyle Street and Buchanan Street. We hope to welcome you back for another comfortable stay soon! Mercure Glasgow Team

Customer review rating 0.5/5

Sanjoy M. Friends - Confirmed reviews ALL

The first room I was given had no heating whatsoever (the ambient temperature was 8°C). I was given a second room which smelt strongly of damp and had black mould around the window plus the sink was blocked. The following day I was given a third room. The heating worked, but there was no hot water for the sink. To cap it all, when I asked if I could have a discount off the bill, I was told that I would have to contact head office. The staff are lovely, the hotel is appalling.

Dear Sanjoy M., Thank you for sharing your feedback regarding your recent stay at Mercure Glasgow City Hotel. I sincerely apologize for the challenges you experienced with the heating and maintenance issues in your rooms. It is our goal to provide a comfortable environment for all our guests, and I regret that we fell short in this instance. I appreciate your kind words about our staff, as they strive to deliver excellent service. Regarding your request for a discount, it is our policy to address such matters through our head office, and I understand how this may have been frustrating. Thank you once again for your insights, which are invaluable in helping us improve. Rohan Jain Duty Manager Mercure Glasgow Team

Customer review rating 3.5/5

Alistair C. Business - Confirmed reviews ALL

Staff were fantastic Rooms were very tatty and dated Bed great, awful pillows

Dear Alistair, Thank you for taking the time to share your feedback. We are delighted to hear that you found our staff fantastic and that you enjoyed a comfortable bed during your stay. We are sorry, however, that the condition of the room and the pillows did not meet your expectations. Please accept our apologies for this. Your comments have been shared with our management team as we continue to focus on refurbishment plans and improving overall guest comfort. We truly appreciate your honest feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards, Anup Singh Mercure Glasgow Team

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Other web-users rate our hotel

  • 1,635 reviews 9.4/10 Location
  • 2,042 reviews 5.3/10 Room
  • 2,086 reviews 9.4/10 Service
  • 31 reviews 7.1/10 WiFi
  • 1,161 reviews 3.6/10 Comfort
  • 830 reviews 8.5/10 Breakfast
  • 774 reviews 6.4/10 Cleanliness
  • 359 reviews 4.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.