Mercure Glasgow City Hotel 3 stars

Customer review rating (ALL Rating) 4.1/5 1,614 reviews

Mercure Glasgow City Hotel - Image 1
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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Our accommodation(s)

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Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ GLASGOW
United Kingdom

GPS:55.860086, -4.249992

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

INGRAM STREET CAFE BRASSERIE

Non contractual photo

Ingram Street Cafe offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,614 reviews

TripAdvisor Rating  3.5/5  1,487 reviews

Great stay

Customer review rating 5.0/5

Jessica Friends - Confirmed reviews ALL

Central to everything! Everything less than a 10 minute walk away. Staff are nice and lovely clean hotel rooms

Dear Jessica H., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ellie Receptionist

Could use a better bar area, and bathrooms slightly dated

Customer review rating 4.5/5

Martin T. Couples - Confirmed reviews ALL

Otherwise absolutely spot on

Dear Martin T., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

Great location with available parking.

Customer review rating 4.0/5

Carolyn Couples - Confirmed reviews ALL

We've stayed at the Mercure in Glasgow previously. What brought us back was the location - so handy for everything. The rooms are clean and well appointed. We booked a double room. However, the room was a little small for the king sized bed placed in it. The luxury of a larger bed was great, but it did mean there wasn't enough room near the dressing table for someone to sit whilst allowing another person to get past them. A lovely touch with the welcome card and the choccie bars. Would stay again as long as no-one sets off the fire alarm! The evacuation procedure was shambollic!

Dear Carolyn W., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, please accept my apologies in regards to the fire alarm, this is being investigated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erica Coventry Front Office Manager

Disappointing stay

TripAdvisor rating 1.0/5

David P TripAdvisor review

Very disappointed with this mercury hotel Not one wink of sleep in this - Very Overpriced room to be kept up by drunk guests/next to a loud street and more pubs and drunk people, the bed was absolutely terrible also and the rooms are extremely small - Will not be back

Dear G8379QTdavidp, Please accept my apologies for the noise disruption you encountered during your stay. we do have a dedicated management team on day and night who would have happily discussed this and spoken to the disruptive guests. Our central location does also mean that you can encounter noise from outside however even though we do have secondary glazing I appreciate that some guests can be less tolerable to noise. Thankyou for your review, Kind Regards Erica Coventry Front Office Manager

Awful room, great staff

Customer review rating 2.0/5

Darryl B. Business - Confirmed reviews ALL

Tiny room, dark and dingy. Dirty carpet, grubby walls with black marks in the grout in the bathroom. Bed was comfortable and at least linen was clean. Staff on reception and the restaurant were very friendly and the chef was most attentive. Despite the central location I would not stay here again unless it undergoes a major revamp.

Dear Darryl B., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Erica Coventry Front office manager

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Other web-users rate our hotel

  • 1,182 reviews 9.4/10 Location
  • 1,708 reviews 5/10 Room
  • 1,534 reviews 9.2/10 Service
  • 71 reviews 3.1/10 WiFi
  • 968 reviews 3.3/10 Comfort
  • 644 reviews 8.2/10 Breakfast
  • 636 reviews 5.9/10 Cleanliness
  • 269 reviews 4.1/10 Vibe

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