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Mercure Glasgow City Hotel 3 stars

Customer review rating 3.9/5 5,298 reviews

ALLSAFE approved hotel

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Mercure Glasgow City Hotel
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+ 19 Services

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within walking distance of the Glasgow Royal Concert Hall

  • The Ingram Street café bar offers a variety of light meals & snacks

  • Six fully-equipped function rooms which can host 220 people

  • Central location, nearby Queen Street train station

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Glasgow City Hotel

201 Ingram Street
G1 1DQ glasgow
united kingdom

Tel: +441414411022

Fax: (+)01612342819

Check-in from 15h00

Check out up to 11h00

  • BUCHANAN :  BUCHANAN BUS STA

  • By plane

    GLASGOW At 16.25km / 10.1 miles

  • By train

    GLASGOW CENTRAL At 0.8km / 0.5 miles

GPS :55.860086, -4.249992

Our accommodation(s)

All bedrooms feature a flat-screen TV and complimentary high speed WiFi. In privilege and superior rooms you'll enjoy a Nespresso coffee machine, newspaper, robe and slippers. Upgrade to our superior room with views of Ingram Street and a four-poste r bed.

Our restaurants and bars

Ingram Street Café Brasserie

Type of cuisine: Cafe

Ingram Street Café offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

BAGIO CAFE BAR

Bagio café bar offers a variety of light meals and snacks. For a full evening meal, you are spoiled for choice by a broad selection of restaurants and cuisines just seconds from the hotel. For a lighter meal, room service is available 24 hours a day.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 220

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Glasgow City Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,298 reviews

TripAdvisor Rating 3.5/5

1,331 reviews

An adequate stay

Customer review rating 3.5/5

Den Solo - 18/09/2021 Confirmed reviews ALL

Check in was a bit 'clinical'. Room seemed compact with limited space between bed and furnishings.

Dear Denis H., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Great location, easy check in

Customer review rating 3.5/5

Anonymous Couples - 17/09/2021 Confirmed reviews ALL

Stayed for 1 night to go to a gig locally so didn't spend much time in the actual hotel. We arrived early and got access to the room straight away. Hotel is in a great location in merchant City within walking distance of everything we needed. Would definitely stay again.

Dear Melanie T., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Central location

Customer review rating 4.5/5

David M. Couples - 17/09/2021 Confirmed reviews ALL

Enjoyable stay, staff very friendly and helpful. Being a short walk from stations makes the hotel ideally placed. Bedroom comfortable but found that the desk was a bit too wide resulting in catching my leg on it a few times.

Dear David M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Lovely staff hotel is run down

Customer review rating 1.0/5

Mrs R. Friends - 16/09/2021 Confirmed reviews ALL

Won’t come back.

Dear Kinzie R., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely, Christopher Armstrong Head Receptionist

Excellent location with helpful and friendly staff

Customer review rating 4.5/5

Daniela Friends - 16/09/2021 Confirmed reviews ALL

I had a lovely stay at the Mercure Glasgow City Hotel. The staff were very welcoming and helpful. I particularly would like to mention the cleaning staff. They did an excellent job, they were very friendly and courteous, providing us with everything we needed. The room was satisfactory, although a chair would have improved it. Overall the stay was great, and the location was excellent. I would definitely recommend others to stay here.

Dear Daniela U., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Fantastic location in centre of city

Customer review rating 4.0/5

Kevin D. Friends - 15/09/2021 Confirmed reviews ALL

Great staff who were friendly and helpful. Good cooked breakfast.The beds were a little hard but I found them comfortable but my friend thought they were uncomfortable. The shower was good and room a little small but clean and comfortable with tea and coffee making facilities.

Dear Kevin D., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Great hotel, great staff

Customer review rating 5.0/5

Mike S. Couples - 14/09/2021 Confirmed reviews ALL

We received a smile and a warm welcome from Chris on reception which set the tone for our stay. Everyone on the staff were so friendly and helpful it was a joy to stay there. The room was a very good size and the breakfast was well organised and very good.

Dear Michael S., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to be mentioned in positive feedback, I am glad that you liked my welcome better than the one you received at the previous hotel! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Well located

Customer review rating 3.0/5

Janet S. Couples - 11/09/2021 Confirmed reviews ALL

Well located in the city centre but our 1st night was very noisy considering it was mid week ! Staff friendly and helpful, double room was very small and shabby but clean. We used our Tesco vouchers so fairly easy to book.

Dear Janet S., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head Receptionist

Excellent City Centre Hotel

Customer review rating 5.0/5

Kathryn M. Couples - 10/09/2021 Confirmed reviews ALL

Stay was faultless, hotel was clean, great location and all staff were excellent. Special mention to the lady with dark serving breakfast on Wednesday 8th total credit to the hotel!

Dear Kathryn M., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

It wa s 5 minutes from the train station, great location

Customer review rating 4.5/5

Gail H. Business - 08/09/2021 Confirmed reviews ALL

I am celiac and the breakfast, snacks and lunch had a great choice for me.

Dear Gail h., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

A return to my favourite Glasgow hotel.

Customer review rating 3.5/5

Jim M. Couples - 07/09/2021 Confirmed reviews ALL

Stayed one night at Ingram St, Nicki gave us a warm welcome, lovely room on 1st floor. Came down for a drink, bar worker had real difficulties in serving guests, maybe a new worker, prices were also on the high side, £11.20 for a poorly poured pint and a g&t. On return to hotel after our concert we had a drink and ordered a pizza, pizza was expensive, £13, disappointing too. Breakfast was very good, staff however seemed disinterested, young group who did not communicate any excitement as to our experience. Overall a reasonably enjoyable stay.

Dear Jim M., Many thanks for the feedback, unfortunately over the pandemic we have had a high turnover of staff, it has pretty much been a case of on the job training for a lot of them. I shall follow up with the various teams though and pass the feedback on to them. How was your concert, did Pam and yourself enjoy Blade Runner? Sincerely, Christopher Armstrong Head Receptionist

Nice place

Customer review rating 3.5/5

Taylor Couples - 07/09/2021 Confirmed reviews ALL

It was a lovely hotel, and the staff were very helpful and sweet. In the room I was staying in the privacy curtain was broken when we arrived ( the pegs it holds the rails on werent in fastly and the rail was found on the window sill) but aside from that it was good.

Dear Taylor H., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Great city centre location

Customer review rating 3.5/5

S. P. Couples - 07/09/2021 Confirmed reviews ALL

Found the room very small. We were near the lift so it was very noisy.

Dear Sharon P., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Ok stay

Customer review rating 3.0/5

Kim Couples - 05/09/2021 Confirmed reviews ALL

Our room was large and nice but many furniture items were broken or damaged e.g. drawers, windows were difficult to shut and bed. When checking in, took quite some time to find our booking and had to ask about discounted parking. We wouldn't have been told about it if we did not ask. It was an ok stay for what we needed, however, did expect better from a Mecure.

Dear Kim D., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head Receptionist

Lovely location

Customer review rating 5.0/5

Johan S. Couples - 05/09/2021 Confirmed reviews ALL

A lovely clean hotel with pleasant staff. Central for our needs.

Dear Johan s., We very much appreciate your comments regarding your stay at the Mercure Glasgow City Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christopher Armstrong Head Receptionist

Centre of merchant city in town

Customer review rating 3.5/5

Anonymous Friends - 05/09/2021 Confirmed reviews ALL

Staff nice and check in was east.

Dear Lisa H., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head Receptionist

It’s in a fantastic location wether you traveled by train, bus, coach or even by car ,

Customer review rating 3.5/5

Joanne M. Friends - 05/09/2021 Confirmed reviews ALL

This was my first time staying at the hotel in ingrim street, I would say it was ok , as it was used merely for one night for me and my friend to enjoy a night in the town with the less hassle of trying to get home, my two issues that I didn’t like was an other male guest who spoke Irish, when coming home to the hotel after having a fantastic night was having to hear the man guest ranting abuse about football as to which I don’t think it was appropriate. This did upset my friend who I was sharing with, the concierge had come but I’m assuming the people that was with the quest came straight away and was apologetic towards me and my friend, we decided to leave it to them and went to the room, we did have a fantastic sleep and the breakfast was a bit disappointing as from reading the reviews before I booked I had it in my head I was having my favourite eggs Benedict but when I came down for breakfast to be told due to the Covid their kitchen wasn’t fully up and running, baring in mind I had already phoned days prior to me staying to say I would be a late check in and enquired about the breakfast and to be told this wasn’t going to an issue, ovisly mixed communication and not happy about this, overall I would probably stay only if the breakfast was fully functional.

Dear Joanne M., Thank you for taking the time to tell us about your experience at the Mercure Glasgow City Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christopher Armstrong Head Receptionist

Nice place for a short stay

TripAdvisor rating 4.0/5

mitchelmprah1 04/09/2021 TripAdvisor review

Very good value for money. Extremely clean property. Professional and super friendly staff. Amazing breakfast and great location. However, the rooms were hot sometimes since there are no air conditioning or fans provided and we had troubles with the toilet sometimes.

Dear Mitchel Thank you very much for taking time to review your stay with us at Mercure Glasgow City Hotel. I am delighted to hear that you have enjoyed the excellent customer service of our team and I will certainly pass your comments on to team. Unfortunately, because our hotel is a listed building we are not in a position to make the structural changes necessary to add air conditioning to all our rooms. Due to Safety regulation in UK, windows can only be opened to small degree but we do provide table fans on request It great to see that you like the location and found our property to be value for money.Our housekeeping team pride themselves on outstanding cleanliness levels and it is wonderful to hear this was appreciated by you. I do hope that we can welcome you back soon. Kind Regards Sunny Verma

Great location

TripAdvisor rating 4.0/5

O7283MHjohnb 23/08/2021 TripAdvisor review

Comfortable room, good value and great location in the centre of Glasgow. Discounted car parking was convenient. Room was small but slept well. Clean and tidy. Lots of good restaurants and entertainment nearby.

Dear John Thanks for a reviewing your stay at Mercure Glasgow City Hotel. I am pleased to read your review and of course delighted that overall you enjoyed your stay with us whilst exploring our beautiful city and our hotel was good value for money. Our housekeeping team pride themselves on outstanding cleanliness levels and it is wonderful to hear this was appreciated by you. Kind Regards Sunny Verma

Mercure Glasgow City

TripAdvisor rating 3.0/5

fred146 16/08/2021 TripAdvisor review

I often stay in Accor hotels, and this one whilst very good is not worthy of the Mercure name. Staff were excellent, as was the location very close to Queen Street station. The room was somewhat smaller than a typical Mercure room though, with ony 18 inches or so around the bed to move around the room. Bathroom was the plus point, and lived up to the high Mercure standards. Where the room fell down though was the lack of air conditioning or fan(s), meaning you had to have the window open. This of course meant being subject to the usual Glasgow nightlife! Finally, the bar had run out of gas - yes, you read that rigght. This meant no draft beer AT ALL. Whilst I don't object to cider, the bottled options were quite sweet and definutely not what I would have chosen...

Dear Fred Thank you very much for taking time to review your stay with us at Mercure Glasgow City Hotel. I am delighted to hear that you have enjoyed the excellent customer service of our team and I will certainly pass your comments on to team. Unfortunately, because our hotel is a listed building we are not in a position to make the structural changes necessary to add air conditioning to all our rooms. Due to Safety regulation in UK, windows can only be opened to small degree but we do provide table fans on request. We are currently in process of putting the fan in each every room and upgrading few of standards in the room. As we are coming out of pandemic and certainly the impact Brexit has had huge impact on supply chain management not only hospitality sector , but other sectors in UK, which resulted not having gas from the supplier in time.. So i would like to apologizes we had to provide an alternative options of bottle cider which was not to your satisfaction. I am delighted to read that you were impressed with the hotel central location convenient. Kind Regards Sunny Verma

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