Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,149 reviews

Mercure Brighton Seafront Hotel - Image 1
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Description

Hotel extras

  • Opposite Brighton beach, sea-view rooms available, coastal bar & terrace dining year-round

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings & events alike

  • Brighton's famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COASTAL BRIGHTON

Coastal is perfect for those looking to escape the city bustle, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch and dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,149 reviews

Customer review rating 3.0/5

Carl E. Friends - Confirmed reviews ALL

The hotel itself is really lovely inside. Nice bar and outside terrace was great in the sun. The rooms let it down slightly. Very strange smell, stains on carpet and just overall needs improvement. Walking around the hotel is lovely and the location really is perfect. Reception staff great too.

Dear Carl, Thank you for sharing your feedback. We’re pleased you enjoyed our seafront location, communal areas, bar and terrace, and especially that our Reception team made a positive impression. I’m sorry, however, that the condition of your bedroom let down the overall experience. The unpleasant smell, stained carpet and issues with the shower are disappointing, and we appreciate you bringing these to our attention. Your comments will be shared with our Housekeeping and Maintenance teams for review. Thank you again for your honest feedback. We hope to welcome you back for a much-improved stay in the future. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 4.5/5

Zoe H. Couples - Confirmed reviews ALL

Great as always, check in was smooth, room was lovely

Dear Zoe , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 0.5/5

Laura H. Couples - Confirmed reviews ALL

Nice location - lobby and bar are pleasant. Rooms are awful! Filthy carpet & tiny bathroom, shower is like a tap. No plugs next to the bed horrendous view. Really noisy.

Dear Laura , Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 2.5/5

Bo V. S. Business - Confirmed reviews ALL

Very old, cleanliness of bathroom not great. Carpet looked very dirty. Sheets had a hole in it. Breakfast was good

Dear Bo, Thank you for sharing your feedback and for your loyalty as an ALL Platinum member. We’re pleased you enjoyed the breakfast and had a positive booking and arrival experience. I’m very sorry, however, that the cleanliness and condition of your room fell below expectations. The bathroom, stained carpet, marks around the doors and handles, and especially the damaged bed linen are not the standards we expect to provide. Your comments will be shared with our Housekeeping team for attention. We also appreciate your honest feedback regarding the need for updating. Please accept our sincere apologies for the disappointment caused, and we hope to provide you with a much-improved experience on a future stay. Kind regards, Ioannis Biternas Operations Manager

Customer review rating 2.5/5

Dawn S. Couples - Confirmed reviews ALL

Room was shabby

Dear Dawn, Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Other web-users rate our hotel

  • 1,322 reviews 8.4/10 Location
  • 2,526 reviews 5.8/10 Room
  • 2,341 reviews 8.9/10 Service
  • 15 reviews 4.2/10 WiFi
  • 1,144 reviews 4.9/10 Comfort
  • 972 reviews 7.9/10 Breakfast
  • 964 reviews 4.1/10 Cleanliness
  • 922 reviews 4.9/10 Amenities

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