Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,008 reviews

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Mercure Brighton Seafront Hotel - Image 1
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149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COASTAL BRIGHTON

Coastal is perfect for those looking to escape the city bustle, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch and dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,008 reviews

Customer review rating 1.0/5

Ryan J. Couples - Confirmed reviews ALL

Staff extremely welcoming however hotel room smelt damp, doors to room slam through the night as opposed to soft close and soundproofing poor in general. Found a few hairs in bathroom and there was a bar to help you get in and out of the shower that was covered in rust, easy fix for hotel and pretty disgusting/unsafe. Booked for marathon weekend and hotels only allowed you to book two nights as opposed to one so paid a lot to stay to top it off. Had window open constantly to try air the room out from the smell. Big shame as location is good.

Dear Ryan, Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay was such a disappointing experience, especially during what should have been an exciting marathon weekend. While I’m pleased to hear that you found our team welcoming, I apologise sincerely for the issues you encountered with the room. The damp smell, poor soundproofing, cleanliness concerns, and the condition of the shower grab bar you described are not acceptable and certainly fall short of our standards. I’m particularly concerned about your comments regarding rust in the bathroom, and this will be addressed immediately with our maintenance and housekeeping teams. I also fully understand your frustration regarding the minimum stay requirement during marathon weekend. These restrictions are applied during major city events due to demand, but I appreciate how disappointing this can feel, especially when combined with other issues during the stay. Thank you for highlighting these matters — your feedback is being taken seriously and will be used to drive improvements. I regret that we let you down on this occasion and that your stay did not reflect the quality we aim to deliver, particularly given our excellent location which you kindly acknowledged. Warm regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 5.0/5

Maria D. Business - Confirmed reviews ALL

Everything was very good.

Dear maria , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 5.0/5

Debra T. Couples - Confirmed reviews ALL

Perfect location, friendly and helpful staff. Had a great time.

Dear Debra , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis , Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 3.5/5

Carol M. Families - Confirmed reviews ALL

Well presented hotel. Unfortunately I don’t feel our room had been serviced properly. My daughter had adjacent room which had been. We were missing tea bags and there was some rubbish on the floor by the bin. Also a stain on the carpet. Not much shower gel in the container. Also we didn’t have any moisturiser which my daughter had. One of the windows wasn’t shut properly and there was mould on the net curtains. Also the tv appeared to be in French. Other than that the room was lovely so it was a shame that these things spoilt it.

Dear Carol, Thank you for taking the time to share your feedback. I’m pleased to hear that you found our hotel well presented, enjoyed the location, and that our team made a positive impression. However, I’m very sorry that the condition of your room did not meet expectations and detracted from what should have been an enjoyable stay with your daughter. Please accept my sincere apologies for the shortcomings you experienced. The issues you mentioned — missing tea bags and amenities, rubbish by the bin, the carpet stain, low shower gel, and the lack of moisturiser — clearly indicate that the room was not serviced to our usual standard. This is disappointing to hear, particularly when comparing your experience with your daughter’s adjacent room. I’m also concerned by your comments regarding the window not closing properly, mould on the net curtains, and the television settings. These are matters that should have been identified and rectified prior to arrival, and I assure you they will be addressed with both our housekeeping and maintenance teams. It’s a real shame that these issues spoiled an otherwise lovely room, and I understand your frustration. Your feedback is extremely valuable, and it will be used to reinforce checks and consistency across all rooms. Thank you again for bringing this to our attention. I hope we may have the opportunity to welcome you back in the future and provide the high standard of stay that we aim to deliver. Warm regards, Ioannis Biternas Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 5.0/5

Chris S. Friends - Confirmed reviews ALL

The staff at Mercure seafront were extremely professional and made our stay wonderful day

Dear Chris, Thank you so much for your wonderful feedback and for awarding us a perfect 100/100. We’re absolutely delighted to hear that you had such a fabulous stay with us. It’s fantastic to know that Salah made such a positive impression as a host and helped make your time with us so enjoyable. Your kind words about the professionalism of our team will be greatly appreciated and shared — recognition like this means a lot to everyone. Thank you again for choosing Mercure Brighton Seafront Hotel. We truly value your comments and look forward to welcoming you back in the future. Warm regards, Ioannis Biternas Operations Manager

Other web-users rate our hotel

  • 1,263 reviews 8.4/10 Location
  • 2,462 reviews 6.2/10 Room
  • 2,423 reviews 9.2/10 Service
  • 21 reviews 5.4/10 WiFi
  • 1,054 reviews 5.1/10 Comfort
  • 998 reviews 4.7/10 Cleanliness
  • 947 reviews 8/10 Breakfast
  • 925 reviews 4.7/10 Amenities

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