Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,997 reviews

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Mercure Brighton Seafront Hotel - Image 1
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Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coastal Brighton

Coastal is perfect for those looking to escape the bustle of the city, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch & dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,997 reviews

TripAdvisor Rating  3.7/5  747 reviews

This hotel is ageing faster than they can cope.

TripAdvisor rating 2.0/5

Jokerbiker TripAdvisor review

This place is going downhill in a handcart. When we booked some time ago we asked for a room that can be accessed without stairs. This hotel has more flights of stairs than it has rooms! There is a lift for wheelchairs - at the top of a flight of 4 stairs! The first room we were offered was reached by using a lift to the floor above and walking down a dozen stairs. The room was nice enough but the ensuite bathroom was at the top of 4 more stairs. Then there was a step into the shower! We changed to a room with no inside steps but the view was atrocious. I think the room(s) above had a water leak as the roof outside our window was covered in stinky water. The hotel bar shuts at 11pm. At 10.50 a couple of residents walked in and asked for a drink and were told they were closed. It took some stern words to get what they wanted! Won't be staying in this one again.

The Mecure brand in the UK is poor .

TripAdvisor rating 3.0/5

StephenDaintyESQ TripAdvisor review

The staff where extremely friendly but the overall experience of the hotel is poor. Having staid in 3 Mecure branded hotels owned by the Accor group I would strongly suggest they remove the Mecure Hotels from the group or risk loosing brand loyalty to Accur hotels. Look for another hotel for your stay in Brighton .

Customer review rating 1.5/5

Leanne N. Families - Confirmed reviews ALL

I had made the booking in advance, for 2 adults and 1 child. Upon arrival, the room wasn’t ready on time and we had to wait around 45 minutes or so. The room allocated was above the ballroom - in which there was a wedding party until midnight. So that wasn’t suitable, especially with a toddler. We were offered another room, which was difficult to access with a pushchair, didn’t lock from the inside (so our toddler could escape quite easily, the single bed was awful (we all took it in turns to try and sleep on it), as it dipped down on one side and sounded like it was about to break. Some of the sockets in the room were not fitted to the wall properly (loose) and filthy, as were the carpets - dirty and stained. There was a cupboard next to our room had heating equipment in it, unlocked and door open. Which was dangerous. On the plus side, staff tried to be helpful but couldn’t offer another room as the hotel was full. Breakfast buffet offer a decent selection and was good quality.

Dear Leanne, Thank you for taking the time to share such detailed feedback about your stay. I’m very sorry that your experience fell short of expectations and appreciate you highlighting the specific issues you encountered. I understand how frustrating it must have been to arrive with your family and have to wait for your room, only to be initially placed above the ballroom with noise disturbances. I also sincerely regret the condition of the second room you were offered and the safety concern you described with the unlocked heating cupboard. Please rest assured that I have shared these points with our maintenance and housekeeping teams to address the loose sockets, carpet cleanliness, and secure access to service areas as a priority. On a positive note, I’m pleased to hear the team did their best to assist within the limitations of a fully booked hotel and that you enjoyed the breakfast selection. We take all feedback seriously, as it helps us improve. I do hope you might consider giving us another opportunity to provide you with the high-quality experience you expected and deserve. Kind regards, Ioannis Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 5.0/5

Philip B. Families - Confirmed reviews ALL

Arrived a day earlier than we'd booked but Steff on the desk sorted out our mistake without any fuss. Thank you

Dear Philip B., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 5.0/5

Naina D. Couples - Confirmed reviews ALL

Great service, me and my partner wanted a getaway for a day and this hotel was perfect, the hotel staff were lovely and checked us in quickly and our hotel room was lovely perfect size for us. The hotel bar was a lovely touch as we spent some time in there all the bar service were very friendly and polite. We would definitely stay here again for our getaways.

Dear naina d., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 1,208 reviews 8.2/10 Location
  • 2,346 reviews 6.1/10 Room
  • 2,343 reviews 9.1/10 Service
  • 17 reviews 4.5/10 WiFi
  • 942 reviews 4.1/10 Cleanliness
  • 922 reviews 5/10 Comfort
  • 916 reviews 7.5/10 Breakfast
  • 856 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.