Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,980 reviews

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Mercure Brighton Seafront Hotel - Image 1
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Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coastal Brighton

Coastal is perfect for those looking to escape the bustle of the city, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch & dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,980 reviews

TripAdvisor Rating  3.7/5  740 reviews

Customer review rating 4.5/5

Gary O. Couples - Confirmed reviews ALL

Beautiful hotel. The view from the seating area in the bar is superb. From the moment we stepped into the foyer we were looked after brilliantly by the staff. This place is very special and I'm glad we stayed here.

Dear Gary O., We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis, Operations Manager

Customer review rating 2.0/5

Poppy E. Couples - Confirmed reviews ALL

From the start, our stay was disappointing. I had arranged foil balloons to make my boyfriends birthday at the hotel special, and over email had confirmed this. Upon arrival, it was clear that this was not organised. We checked in late at 5:30pm, and were instructed the room was not ready (aka they forgot about the birthday arrangements) so would wait in the bar for 15 mins. This did not bother me too much, and i thought the voucher for 2 free drinks was a nice touch/ apology for this mistake. At the bar, I ordered a white wine and my boyfriend ordered a pint of cider, only to be told they did not have any cider left. So eventually he decided on a rum and coke instead. We used the drinks vouchers, to be told that spirits were not covered so I would have to pay for his drink. I dont understand why the receptionist couldn't have said 'heres two vouchers for a drink at the bar, this will cover house wines and draught beers'. Especially as he tried to order a cider, and only chose something else when what he wanted was not available. Surely they could have just comped this drink. Instead, I paid £11 for a drink we only had due to the mistake of the hotel. This already left a bad taste. Once we got to the room, it was clear that my wishes had not been fulfilled - I paid £16 specifically for number balloons, and instead, there were two pink 'happy birthday' balloons. If the hotel did not have what I wanted, why did they charge me? It seems they were just trying to take my money and hoping i wouldn't say anything. Whilst I was refunded for this mistake, the communication seemed poor from start to finish. The room itself was clean, but had many huge flies that we lost sleep over and had to catch ourselves. For a special occasion, I would not recommend it and suggest that people organise room decorations themselves.

Dear Poppy, Thank you for taking the time to share your feedback, and I’m truly sorry that your experience with us did not meet expectations, especially on such a special occasion. We understand how important it is to create memorable moments for celebrations like a birthday, and I regret that the balloon arrangements and communication fell short. While I’m glad the refund was processed, I agree that the situation should have been handled far more smoothly from the outset, including clearer information about the bar vouchers and what they covered—particularly given that your change of order stemmed from limited availability. I also apologise for the discomfort caused by the presence of flies in the room. Your comments have been shared with the relevant teams to ensure improvements are made across guest communication, attention to detail, and pre-arrival arrangements. Please don’t hesitate to reach out to me directly if you do consider giving us another chance in the future. We’d love the opportunity to restore your faith in the experience we aim to offer. Warm regards, Ioannis Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 5.0/5

Gemma A. Couples - Confirmed reviews ALL

Visited for my partners 40th birthday, extremely friendly , upgraded us, beautiful hotel

Dear Gemma , We very much appreciate your comments regarding your stay at the Mercure Brighton Seafront Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ioannis, Operations Manager

Customer review rating 2.0/5

Amanda R. Friends - Confirmed reviews ALL

We only stayed one night. Great location on the seafront. Room was not the cleanest. Net curtains needed cleaning and carpets were a bit stained.

Dear Amanda, Thank you for your feedback and for choosing to stay with us, even if just for one night. While I’m glad to hear you enjoyed our prime location on the seafront, I’m sorry to learn that the cleanliness of your room did not meet expectations. Your comments about the net curtains and carpet have been noted, and I’ve shared them with our housekeeping team for immediate review and corrective action. We genuinely appreciate your input, as it helps us improve both the condition and comfort of our guest rooms. I do hope we can welcome you back for a more polished experience in the future. Kind regards, Ioannis Operations Manager Mercure Brighton Seafront Hotel

Customer review rating 1.5/5

Keenan T. Couples - Confirmed reviews ALL

Room was dirty, bed was small and not very comfy, lots of stains on the floor and walls so doesn’t get cleaned properly, but the bar area was nice

Dear Keenan, Thank you for taking the time to share your feedback, and I’m very sorry to hear about the disappointing experience you had during your stay. Please accept my sincere apologies for the condition of your room. What you described, including visible stains, black mould on the window, and overall lack of cleanliness, is completely unacceptable and far below the standard we aim to provide. I understand how frustrating it must have been not to have an alternative room available, especially when your expectations were not met. While I’m pleased you found the bar area enjoyable, I regret that this did not balance the overall experience for you. Your feedback has been shared with our housekeeping and maintenance teams for immediate investigation and action. Thank you again for bringing these issues to our attention. I hope you’ll consider giving us the opportunity to provide you with a far better stay in the future. Kind regards, Ioannis Operations Manager Mercure Brighton Seafront Hotel

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Other web-users rate our hotel

  • 1,186 reviews 8.1/10 Location
  • 2,310 reviews 6.1/10 Room
  • 2,306 reviews 9/10 Service
  • 16 reviews 5.4/10 WiFi
  • 927 reviews 4.2/10 Cleanliness
  • 912 reviews 7.5/10 Breakfast
  • 905 reviews 4.9/10 Comfort
  • 846 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.