Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,991 reviews

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Mercure Brighton Seafront Hotel - Image 1
Mercure Brighton Seafront Hotel - Image 2
Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coastal Brighton

Coastal is perfect for those looking to escape the bustle of the city, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch & dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,991 reviews

TripAdvisor Rating  3.7/5  738 reviews

Still OK

TripAdvisor rating 3.0/5

susiqtoo TripAdvisor review

We returned as I remembered the name, but not the review. The front looks a little smarter, as does the lobby area. We couldn’t get in through the carpark door however, and we were told the maintenance need to fix it. I didn’t book a privilege room, and don’t feel that we missed anything by being in possibly a “lower grade” room. It was identical to the room on the third floor. We had a wonderful sea view, 2 big windows and a large bathroom. The decor is still great in the room, and the cleanliness is also very good. Bathroom toiletries smell lovely and there’s a nespresso machine with 4 pods (and some teabags etc) My gripe is the lack of service. We were out all day and got back at 5pm, hoping for a shower before dinner. The room hadn’t been serviced. A call down to the desk and the lady arrived, so I was pleased it was sorted out, but it would have been nice for that to have happened without the need to call.

Wonderful hotel

TripAdvisor rating 5.0/5

youngjykim11 Solo travel - TripAdvisor review

I visited this hotel for a very short holiday in Brighton, I liked the antique and special interior, and I enjoyed fish and chips at the restaurant, so I stayed for a very happy day.

Customer review rating 5.0/5

Elizabeth G. K. Couples - Confirmed reviews ALL

Enjoyed the welcome..relaxed pleasant atmosphere created by the staff. Thank you so much to Saxon and noa you are really fantastic.....I m coming back

Dear Elizabeth, Thank you so much for your lovely review! We're thrilled to hear that you enjoyed your stay and felt welcomed by the relaxed and pleasant atmosphere. Saxon and Noa will be especially pleased to know they made your visit so memorable — I’ll be sure to pass along your kind words to them. We can’t wait to welcome you back again soon! Warm regards, Ioannis Operations Manager

Customer review rating 3.0/5

Sheenam J. Families - Confirmed reviews ALL

Great Location..Nice room but lobby under renovation.. the hotel should mention this while taking the booking that the Lobby is Non operational and under renovation. Staff was regid with check out time even on a wednesday..

Dear Sheenam, Thank you for taking the time to tell us about your experience at the Mercure Brighton Seafront Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ioannis, Operations Manager

Customer review rating 1.5/5

Ben J. K. R. Business - Confirmed reviews ALL

Hi there. I don't want this publishing as I think you can address these issues without me telling them to the world. The reception staff were really lovely at all times and made me feel extremely welcome. That was the best bit. Upon arrival in my room I found faeces on the toilet seat and hair in the sink. The pillows were so incredibly uncomfortable that I struggled to sleep at all and ended up with a stiff neck which has only just subsided. I travel a lot for work and have done so for around 25 years and these were definitely some of the lowest rung pillows I have encountered. I don't think I'm especially fussy about things like this but when it affects my wellbeing for many days after the event, then I do think its worth mentioning. The breakfast was extremely lackluster. Many items looked barely cooked and the fruit in the fruit bowl looked like it had been there a very long time. The dining staff were also mildly overzealous, patrolling up and down constantly and whisking away any plates or cutlery that I wasn't paying intense attention to without asking if I was done. It really didn't feel like a calm or inviting environment. Finally, I asked for a late checkout, at 12 instead of 11. Whilst I understand that this might not be possible, I found it to be at best objectionable that I was asked for a £10 late checkout fee. Why? Again, I have stayed in a lot of hotels all over the world for many many years and I have had a lot of late checkouts, but I've also never been asked for a fee to enable this. At the end of an already unsatisfactory stay, it simply left a further bad taste in my mouth. Please take the above as constructive criticism. I do not run a hotel, not do I wish to, however I feel that all my concerns are reasonable and avoidable. I'm afraid I'll definitely be asking my employers to house me elsewhere next time I'm in Brighton. Best wishes Benny R.

Dear Mr. R., Thank you very much for your candid and detailed feedback, and for choosing to share it with us directly. Firstly, I would like to offer my sincere apologies for the cleanliness issue you encountered on arrival. This falls well below our standards and is wholly unacceptable. I have already raised this with our housekeeping team for immediate investigation and retraining where necessary. I am equally sorry to hear that the pillows impacted your rest and wellbeing — this is not the experience we aim to provide, especially for our frequent business guests. We are currently reviewing our in-room amenities and your comments will be central to that process. Regarding breakfast, I regret that the atmosphere and quality were not up to standard. We strive to balance attentiveness with guest comfort, and it’s clear we missed the mark in both food presentation and service approach that morning. Your observations will be shared with our breakfast team for improvement. On the matter of the late checkout fee — while we do apply a standard £10 charge to cover operational scheduling, I completely understand how, given your overall experience, this may have felt excessive. I have taken note of your perspective, and I will review this policy further with our team to ensure it is applied more thoughtfully moving forward. Lastly, I want to sincerely thank you for highlighting the warmth and welcome provided by our reception team. I will be sure to pass your kind words on to them — they will be very grateful. We genuinely value your feedback and take your concerns seriously. While I understand you may prefer alternative accommodation in the future, I do hope we have the opportunity to restore your trust should your travels bring you back to Brighton. Warm regards, Ioannis Operations Manager

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Other web-users rate our hotel

  • 1,187 reviews 8.1/10 Location
  • 2,313 reviews 6.2/10 Room
  • 2,306 reviews 9.1/10 Service
  • 14 reviews 5/10 WiFi
  • 923 reviews 4.4/10 Cleanliness
  • 905 reviews 5.1/10 Comfort
  • 904 reviews 7.4/10 Breakfast
  • 853 reviews 4.6/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.