Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,772 reviews

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Mercure Brighton Seafront Hotel - Image 1
Mercure Brighton Seafront Hotel - Image 2
Mercure Brighton Seafront Hotel - Image 3
Mercure Brighton Seafront Hotel - Image 4
149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings

  • The famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coastal Brighton

Coastal is perfect for those looking to escape the bustle of the city, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch & dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,772 reviews

TripAdvisor Rating  3.5/5  706 reviews

Disappointing stay and not worth the money

TripAdvisor rating 2.0/5

Lucierayner Couples - TripAdvisor review

The room was not very clean, (lots of marks on the carpet and wall), the bed was very uncomfortable (both the mattress and pillows), the toilet was ridiculously loud when flushed (to the point it woke my partner up) and the window got stuck and required two of us to shut it when we opened it to see the view (we shouldn’t have bothered). The hotel were emailing me up until the day offering me the opportunity to upgrade for an additional fee so there were obviously other rooms. I questioned if it was possible to have a double room (I had accidentally booked a twin) but was not offered this. The lady at check in was lovely, but we had to head out promptly shortly after as we had a gig booked. When we returned at just after 11, there was no one on reception to raise any of these issues too. The next morning at check out, I raised that the stay hadn’t been great and was offered free breakfast, but I had already paid for this and had it. I wasn’t offered to be reimbursed which would have been a nice gesture given they had just offered me a free breakfast. Overall, it was disappointing and I would not return

Good stay

Customer review rating 3.5/5

Josh Business - Confirmed reviews ALL

Reception staff were lovely, friendly and extremely accommodating. Check-in and check-out were a breeze. The foyer is impressive. Sadly the room that I was allocated felt quite dated, especially the en-suite. Both room and en-suite were very clean, though. The bed wasn't the most comfortable, nor the pillows. There was around 1" gap beneath the room door which meant that I could hear every guest walking along the corridor, and the light from the corridor shone through into the room - Not ideal as I need darkness to sleep. The room was also quite cold with no way to adjust the temperature. Minor bug bear, there were no sockets accessible by the bed, so charging of devices was only possible at the other end of the room. Overall, I would say the hotel was fine, albeit I probably would not choose to stay here again with such good choice available in Brighton.

Dear Josh, Thank you for taking the time to share your feedback with us. We are pleased to hear that our reception staff were lovely, friendly, and extremely accommodating, and that your check-in and check-out were a breeze. It is also great to know that you found our foyer impressive. However, we are sorry to hear that the room you were allocated felt quite dated, especially the en-suite, and that the bed and pillows were not the most comfortable. We apologize for any inconvenience that this may have caused you during your stay. We have taken note of your comments and will use them to improve our guests' experiences in the future. We are also sorry to hear about the gap beneath the room door, which made it difficult for you to sleep, and the fact that the room was quite cold with no way to adjust the temperature. We apologize for any discomfort this may have caused you. We have already informed our maintenance team to fix the gap beneath the door and to ensure that the temperature in our rooms is optimal for our guests' comfort. Finally, we appreciate your comment about the lack of sockets accessible by the bed, and we will take this into consideration when updating our rooms. Once again, thank you for your feedback, and we hope that you will consider staying with us again in the future. Best regards, Ioannis Operations Manager

Well located

Customer review rating 3.5/5

Anita Couples - Confirmed reviews ALL

For one night stay it was very pleasant. The hotel flooring could do with some update but overall the decor was good. The lift did not work at one stage but the reception helped me with my bags up the stairs which I was pleased with as my key did not work. The bar staff was very attentive. Breakfast was good although did feel rushed.

Dear Anita S., Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are delighted to hear that you found our location to be convenient and that you had a pleasant stay overall. We appreciate your constructive feedback regarding the flooring and lift, and we will take this into consideration as we continue to improve our facilities and services. We are glad to hear that our reception team was able to assist you with your bags and that our bar staff was attentive during your stay. We are also happy to hear that you enjoyed our breakfast offering, although we apologize if you felt rushed during your meal. We will take steps to ensure that all our guests have a relaxed and enjoyable dining experience. Thank you again for your valuable feedback. We hope to welcome you back to our hotel soon. Best regards, Ioannis Operations Manager

Customer review rating 3.0/5

Tina D. Families - Confirmed reviews ALL

Very friendly staff, unfortunately the bed was very uncomfortable and the pillows need replacing which lead to poor nights sleep.

Dear Tina, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff friendly! However, we are sorry to hear that your recent stay with us was not entirely satisfactory due to the discomfort you experienced with the bed and pillows. We understand how important a good night's sleep is, and we regret that we fell short in meeting your expectations. Please know that we take your comments seriously, and we will be sure to address these concerns with our team to make the necessary improvements. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Ioannis Operations Manager

Ok Stay

Customer review rating 3.0/5

Jayne I. Couples - Confirmed reviews ALL

noticeable stains on carpets, toilet had not been cleaned properly stains on toilet seat. Bathroom was freezing was a cold and windy day and the draft in the bathroom from ceiling fan was blowing in cold air which the towel rail did not heat enough. Windows in bedroom blowing in cold air and quite noisy.

Dear Jayne I., Thank you for taking the time to complete our TrustYou Survey following your recent stay with us at the Mercure Brighton Seafront Hotel. We appreciate your feedback and we are sorry to hear that your stay with us did not meet your expectations. We are disappointed to hear about the issues you experienced with the cleanliness of your room, including the noticeable stains on the carpets and toilet seat. This is certainly not the level of cleanliness that we strive to provide and we apologize for any inconvenience this may have caused you. We are also sorry to hear that you found the bathroom to be cold and drafty. We will review the heating system in the bathroom to ensure that our guests are comfortable during their stay. We also apologize for any noise disturbance you experienced due to the windows. Thank you again for your feedback. We hope that you will give us another opportunity to serve you and to provide you with a more enjoyable experience in the future. Best regards, Ioannis Operations Manager

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Other web-users rate our hotel

  • 1,085 reviews 8.1/10 Location
  • 2,220 reviews 6.2/10 Room
  • 2,125 reviews 9/10 Service
  • 17 reviews 6.3/10 WiFi
  • 889 reviews 4.8/10 Comfort
  • 875 reviews 4.7/10 Cleanliness
  • 867 reviews 7.5/10 Breakfast
  • 811 reviews 4.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.