Mercure Brighton Seafront Hotel 4 stars

Customer review rating (ALL Rating) 4.2/5 2,033 reviews

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Mercure Brighton Seafront Hotel - Image 1
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149 Kings Road, BN1 2PP BRIGHTON, United Kingdom

Description

Hotel extras

  • Opposite Brighton beach, sea-view rooms available, coastal bar & terrace dining year-round

  • Our fantastic restaurant, bar & terrace on the Brighton seafront provides an idyllic backdrop

  • Grade II listed building with original features and newly refurbished bedrooms

  • The Coast View Suite is the ideal backdrop for weddings & events alike

  • Brighton's famous Bandstand is directly opposite the hotel

Our accommodation(s)

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Hotel location

Mercure Brighton Seafront Hotel

149 Kings Road
BN1 2PP BRIGHTON
United Kingdom

GPS:50.822763, -0.155482

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

COASTAL BRIGHTON

Coastal is perfect for those looking to escape the city bustle, our restaurant on Brighton seafront allows you to indulge in fine selected dishes from our brunch and dinner menu, plus a range of exclusive local wines and Brighton-inspired cocktails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  2,033 reviews

Customer review rating 4.0/5

Harry H. Business - Confirmed reviews ALL

The breakfast was very good, the staff were friendly, the heritage building was interesting and right on the seafront, and convenient for shops and eating out. I thought the room was on the simple side - no air-con, fridge; and I wasn't able to claim All Accor points as I had expected as I had booked through a conference website. Other than that, very nice.

Dear Harry, Thank you very much for taking the time to share your feedback and for rating your overall experience with us at 80/100. We’re delighted to hear that you enjoyed the breakfast, found our team friendly, and appreciated the character of our historic seafront building and its convenient location for shops and dining. It’s lovely to know these elements contributed positively to your stay. I also appreciate your comments regarding the room amenities. As a heritage property, not all rooms are equipped with air conditioning or fridges, but your feedback is valued and has been noted as part of our ongoing review of guest expectations and comfort. Regarding the ALL Accor points, thank you for highlighting this. Bookings made through third‑party or conference websites are unfortunately not always eligible for points accrual under the ALL loyalty programme, and I’m sorry if this was unclear or disappointing at the time. We do understand how important loyalty benefits are to our guests, and we always aim to communicate this as transparently as possible. Thank you again for your thoughtful and balanced review. We’re pleased that, overall, you had a very nice stay, and we hope to have the opportunity to welcome you back to Mercure Brighton Seafront Hotel in the future. Warm regards, Ioannis Biternas Operations Manager

Customer review rating 3.0/5

Caroline M. Families - Confirmed reviews ALL

Arrived early and checked in. Bags stored because advised room would not be ready until 3pm. I explained I had booked and paid for breakfast but would need to leave early. I was offered a breakfast bag to take with me - excellent. At 3pm room was not ready. Had to wait an hour for room to be prepared. Was offered complementary drink and eventually was offered an alternative room at 4pm. Room was clean and comfortable- windows were dirty. The following morning I went to collect the breakfast bags - the breakfast room staff were unaware of the request. I could see that the hotel was busy but overall was disappointed with the service.

Dear Caroline, Thank you for taking the time to share such detailed feedback following your stay. I’m very sorry to hear that, while the room itself was comfortable, the overall organisation and service did not meet your expectations. I appreciate you highlighting the positive intention shown on arrival with the offer of a takeaway breakfast bag due to your early departure, and I’m sorry that this was not communicated effectively to the breakfast team the following morning. This breakdown in internal communication is disappointing and understandably caused frustration. Please also accept my apologies that your room was not ready at the expected check‑in time and that you were required to wait an additional hour. While I’m glad the team offered a complimentary drink and an alternative room, I regret that this delay disrupted your plans. Your comment regarding the cleanliness of the windows has also been noted, as attention to detail in room presentation is important. We do understand that busy periods place pressure on operations, but this should never be at the expense of clear communication and smooth service delivery. Your feedback has been shared with our reception, housekeeping, and food & beverage teams so that coordination and follow‑through — particularly around agreed guest arrangements — can be improved. Thank you again for your honest feedback. While I regret that your experience left you disappointed, your comments are being taken seriously and will help us improve how we manage arrivals, requests, and internal communication going forward. Warm regards, Ioannis Biternas Operations Manager

Customer review rating 5.0/5

Athila K. U. Friends - Confirmed reviews ALL

I had a wonderful stay at Mercure Brighton Seafront Hotel. The team did a great job setting the cake and balloons in the room, which was such a lovely surprise. The seaside location made the stay even more special. Thank you for the warm hospitality!

Dear Athila, Thank you so much for your wonderful review and for awarding us a perfect 100/100. We’re absolutely delighted to hear that you had such a memorable and enjoyable stay with us. It’s lovely to know that the cake and balloon setup came as a pleasant surprise and helped make your time with us extra special — our team take great pride in creating these thoughtful touches for our guests. We’re also very pleased that our seafront location added to the magic of your stay. Thank you again for your kind words and appreciation of our hospitality. We truly value your feedback and would be delighted to welcome you back to Mercure Brighton Seafront Hotel in the future. Warm regards, Ioannis Biternas Operations Manager

Customer review rating 2.0/5

April A. Families - Confirmed reviews ALL

Breakfast room too crowded and toilet in our bedroom not working properly.

Dear April, Thank you for taking the time to share your feedback. I’m very sorry to hear that your stay was disappointing and that several issues affected your experience. Please accept my sincere apologies for the condition of the bedroom and for it feeling small, worn, and shabby. This is not the impression we want to give our guests, and your comments have been shared with our housekeeping and maintenance teams for review and follow‑up. I’m also sorry to learn that the breakfast area felt too crowded and that the toilet in your room was not functioning properly. Issues with essential facilities such as this are unacceptable, and I apologise for the inconvenience and frustration this caused during your stay. Thank you for bringing these matters to our attention. While I regret that we did not meet expectations on this occasion, your feedback is being taken seriously and will help us focus on improving both room maintenance and guest comfort. Warm regards, Ioannis Biternas Operations Manager

Customer review rating 4.5/5

David H. Solo - Confirmed reviews ALL

Staff as always extremely helpful always a pleasure to stay here very comfortable and great location

Dear David, Thank you very much for taking the time to share your feedback and for awarding us such a fantastic overall score of 90/100. We’re delighted to hear that you found your stay comfortable and very clean. It’s especially rewarding to read your kind words about our team and to know that staying with us is always a pleasure for you. Your continued support and appreciation of our staff, comfort, and seafront location truly mean a great deal to us. Thank you again for choosing Mercure Brighton Seafront Hotel. We very much look forward to welcoming you back again soon. Warm regards, Ioannis Biternas Operations Manager

Other web-users rate our hotel

  • 1,285 reviews 8.5/10 Location
  • 2,486 reviews 6.1/10 Room
  • 2,429 reviews 9.1/10 Service
  • 19 reviews 5/10 WiFi
  • 1,083 reviews 5.1/10 Comfort
  • 988 reviews 4.6/10 Cleanliness
  • 958 reviews 7.8/10 Breakfast
  • 938 reviews 4.8/10 Amenities

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