Mercure Bradford Bankfield Hotel 3 stars

Customer review rating (ALL Rating) 3.8/5 532 reviews

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Description

Hotel extras

  • Within walking distance of the tranquil River Aire

  • 19th century gothic mansion with original features

  • Regularly holds Asian weddings for up to 300 guests

  • Five miles from the famous Haworth & Bronte Parsonage Museum

Our accommodation(s)

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Hotel location

Mercure Bradford Bankfield Hotel

Bradford Road, West Yorkshire
BD16 1TU BINGLEY
United Kingdom

GPS:53.834417, -1.815748

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

You can really unwind in The Brasserie. Whether you are meeting for a chat over coffee or looking for an informal bite to eat, this individually styled restaurant offers a wide selection of internationally inspired dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  532 reviews

Customer review rating 4.0/5

Joanne A. B. Business - Confirmed reviews ALL

Excellent as always bar a black man on reception with dreadlocks who misgendered my twice with incorrect pronouns as a non binary intersex woman . Coach party in attendance on the second night which was not too good as coach parties are usually ignorant scum. Room was lovely as always and made pleasant with an electric fan

Dear Joanne, Thank you for taking the time to share your feedback and for your continued loyalty to Mercure Bradford Bankfield Hotel. We are delighted to hear that you enjoyed your room and appreciated the electric fan, helping to make your stay more comfortable. We are sorry to learn that aspects of your experience did not meet your expectations. Please accept our apologies if you felt uncomfortable during your interaction at reception. We strive to provide a welcoming and respectful environment for all our guests, and your comments will be reviewed internally with the team. We also regret that the atmosphere during your second night was not as enjoyable as you would have hoped. Thank you again for your feedback. We value your comments and look forward to welcoming you back for another stay in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Customer review rating 4.0/5

Arwen T. Solo - Confirmed reviews ALL

The room itself was lovely and clean but the communal areas were very tired and tatty. The carpets were worn and looked dirty.

Thank you for your feedback. We're pleased to hear that you found your room lovely and clean. We appreciate your comments regarding the communal areas and are sorry that they did not meet your expectations. We understand that first impressions and shared spaces are an important part of the overall guest experience. Your observations about the condition of the carpets and the appearance of the communal areas have been noted and shared with our management team for review as we continue to invest in improvements throughout the property. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future.

Customer review rating 4.0/5

Sarah T. Solo - Confirmed reviews ALL

All the staff I met were polite and helpful, Lorna in the dining room especially. I stayed in Room 156 which was a good size room and on the surface looked clean and tidy, but on closer inspection a lot of the surfaces needed dusting and there were cobwebs hanging from the ceiling in both the bedroom and bathroom. The room, although a little dated, was a good size, was quiet and a fan was provided to keep it cool; really useful in hot weather.

Thank you for taking the time to share your feedback. We're delighted to hear that our team made a positive impression, and we will be sure to pass on your kind comments to Lorna, who will be pleased to know her service was appreciated. We're also glad that you found Room 156 spacious, quiet, and comfortable, and that the fan helped keep the room cool during the warm weather. We are sorry, however, that the cleanliness of the room did not fully meet expectations. The dust on surfaces and cobwebs you noticed are not acceptable standards, and we have shared your comments with our housekeeping team so that additional attention can be given to these details. We also appreciate your observations regarding the décor and will take them into consideration as we continue to improve our guest experience. Thank you again for your valuable feedback, and we hope to welcome you back for an even better stay in the future.

Customer review rating 1.5/5

Colin P. Friends - Confirmed reviews ALL

We stayed here for a friends B-day. During the week, the weather has been extremely hot in the UK and on arrival, our room was unbearably hot. To make this worst, the radiator was warm, even though it was switched off at the valve. During the night, the radiator got hotter making the room like a sauna.

Dear Colin, Thank you for taking the time to share your feedback. We are very sorry to hear that you experienced such discomfort during your stay, particularly during the recent period of exceptionally warm weather. We understand how frustrating it must have been to arrive to a room that was already too hot, and we sincerely apologise that the radiator appeared to be generating heat despite being switched off. Guest comfort is extremely important to us, and we regret that the room temperature affected your experience. Your comments have been shared with our maintenance team so that the heating system in the room can be investigated and any faults addressed. We appreciate you bringing this matter to our attention and apologise for the inconvenience caused. We hope that, despite this issue, you were able to enjoy your friend's birthday celebration and that you will consider staying with us again in the future. Kind regards, Reception Team Mercure Bradford Bankfield Hotel

Customer review rating 4.0/5

Joanna H. Solo - Confirmed reviews ALL

Room was lovely and immaculately clean however the WiFi was nowhere near fast enough and was unusable, I was located near reception and had to tether off my phone to be able to do anything.

Thank you for your review. We're delighted to hear that you found your room lovely and immaculately clean. We're sorry to learn that the WiFi did not meet your expectations and caused inconvenience during your stay. Reliable internet access is important, especially for guests who need to work or stay connected, and we understand your frustration at having to rely on your mobile hotspot. We have shared your feedback with our team so that the connectivity in this area of the hotel can be investigated and improved. We appreciate your comments and hope to welcome you back again in the future for an even better experience.

Other web-users rate our hotel

  • 538 reviews 9.5/10 Location
  • 1,491 reviews 6/10 Room
  • 1,888 reviews 8.7/10 Service
  • 12 reviews 8.3/10 WiFi
  • 658 reviews 4.3/10 Cleanliness
  • 463 reviews 7.8/10 Breakfast
  • 437 reviews 5.1/10 Vibe

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