Mercure Bradford Bankfield Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 816 reviews

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Mercure Bradford Bankfield Hotel - Image 1
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Mercure Bradford Bankfield Hotel - Image 4
Bradford Road, West Yorkshire, BD16 1TU BINGLEY, United Kingdom

Description

Hotel extras

  • Within walking distance of the tranquil River Aire

  • 19th century gothic mansion with original features

  • Regularly holds Asian weddings for up to 300 guests

  • Five miles from the famous Haworth & Bronte Parsonage Museum

Our accommodation(s)

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Hotel location

Mercure Bradford Bankfield Hotel

Bradford Road, West Yorkshire
BD16 1TU BINGLEY
United Kingdom

GPS:53.834417, -1.815748

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

You can really unwind in The Brasserie. Whether you are meeting for a chat over coffee or looking for an informal bite to eat, this individually styled restaurant offers a wide selection of internationally inspired dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  816 reviews

TripAdvisor Rating  3.3/5  1,233 reviews

Fabulous Afternoon Tea

TripAdvisor rating 5.0/5

K6422PRchelseam TripAdvisor review

We had a fantastic Afternoon Tea. Our waitress Rudi was very attentive, nothing was too much trouble. The chef introduced himself and explained all the fillings, in the delicious sandwiches. Fabulous selection of cakes and unlimited tea & coffee. We paid extra for Prosecco.

Customer review rating 2.0/5

Michael D. Couples - Confirmed reviews ALL

Not enough staff, room slightly tatty, very noisy wedding reception going on and people gathered noisily outside our room so couldn't sleep. Arrived back to our room and the corridor and our room stunk of pot. Tried to call reception but got an answerphone twice which wasn't responded to. Went to reception and no-one there. Finally found someone and it was dealt with. Tried to get service in the bar and waited ages - bar staff obviously covering the wedding too. I would not stay here again.

Dear Michael, Thank you for taking the time to share your feedback following your recent stay with us. I’m very sorry to hear about the experience you had, and I want to sincerely apologise for the many aspects of your visit that fell short of expectations. We are particularly concerned to hear about the noise disturbance, the condition of your room, and the unpleasant smell in the corridor. These are not the standards we strive to uphold, and I completely understand how this would have impacted your comfort and overall impression of our hotel. It is also disappointing to learn that you were unable to reach a member of our team when you needed assistance, both by phone and in person. This is unacceptable and we will be reviewing our staffing and response procedures to ensure guests are never left feeling unsupported again. Your experience at the bar is equally regrettable. Weddings can occasionally create increased demand, but this should never come at the expense of our other guests. Your comments have been shared with the relevant teams so we can address these service gaps. I completely understand your decision regarding future stays, but I do hope you might consider giving us another opportunity to provide the level of service and comfort we are known for. If you do, I would be more than happy to personally assist with your booking. Thank you again for your feedback. Warm regards, Ernest Mugadza Food & Beverage Manager Mercure Bradford Bankfield Hotel

Customer review rating 3.5/5

Antonia J. Solo - Confirmed reviews ALL

Hotel perfectly adequate for what I needed. Once away from the main reception areas, the corridors are a bit bleak and unattractive, but the room and bathroom were fine. I was out all day and well into the evenings on my 2 day stay and it was great for what I needed. Worst part was my paranoia that I’d input my car reg wrong and would be hit by a parking charge! Prominent signs warn of this possibility.

Thank you for taking the time to share your feedback. We're glad to hear that your room and bathroom met your needs and that the hotel served its purpose well during your stay. We appreciate your honest comments about the corridors and will take that into consideration as we look for ways to improve the overall guest experience. We understand your concern regarding parking—those signs are in place to ensure guests are aware of the system, but we’ll review the messaging to see if it can be made clearer and more reassuring. We hope to welcome you back again in the future!

Customer review rating 5.0/5

Anne B. Couples - Confirmed reviews ALL

We stayed at the Bankfield for one night as we were attending a family funeral the following day. From start to finish the staff couldn't have been more helpful. I discussed my gluten/lactose intolerant diet with the chef as I am very nervous about eating out as I've had disasters in the past at other eateries and been very ill. The chef reassured me, brought the gluten free bread out to show me the package . Explained he could even toast my bread separately if I wanted it toasting . I really appreciate the time, consideration and help received. Johnson and Rudi . I wish everyone was as helpful and caring as you . It would help so many people living with Coeliac disease. Thank you

Dear Anne B., Thank you so much for taking the time to share your kind words following your recent stay with us during such a difficult time. We're truly sorry for your loss, and we’re glad we could provide a bit of comfort and support during your visit. It’s especially touching to hear how well our team looked after you, particularly Johnson and Rudi. We understand how important it is to feel safe and reassured when managing dietary needs, and we're so pleased they were able to offer you that peace of mind. Your comments mean a great deal to us and will certainly be shared with the team. We're committed to creating a welcoming and inclusive experience for all our guests, and feedback like yours is both encouraging and inspiring. We hope to have the opportunity to welcome you back under happier circumstances in the future. Warmest regards, Ernest Mugadza Food & Beverage Manager Mercure Bradford Bankfield Hotel

Customer review rating 4.5/5

Fiona C. Couples - Confirmed reviews ALL

Handy for the party we were attending. Comfortable room, good choice at breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

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Other web-users rate our hotel

  • 403 reviews 9.5/10 Location
  • 1,327 reviews 5.6/10 Room
  • 1,434 reviews 8.8/10 Service
  • 8 reviews 2.2/10 WiFi
  • 595 reviews 4.5/10 Cleanliness
  • 410 reviews 8.3/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.